John Heyneman

John Heyneman Email and Phone Number

Technical Communications Specialist II @ QuidelOrtho
Webster, NY, US
John Heyneman's Location
Webster, New York, United States, United States
John Heyneman's Contact Details
About John Heyneman

Technical Communication professional with over 20 years of increasing responsibility developing service, customer, and delivery carrier documentation for a Fortune 500 company. Customer-focused, detail-oriented, and resource-conscious. Managed schedules and resources for many service documentation releases to support product launches and updates while meeting quality, cost, and delivery requirements. Thoroughly analyzed end-user requirements, effectively engaged subject matter experts’ input, and integrated content to satisfy all stakeholders.Looking forward to assessing and satisfying your technical communication needs.

John Heyneman's Current Company Details
QuidelOrtho

Quidelortho

View
Technical Communications Specialist II
Webster, NY, US
Website:
QuidelOrtho.com
Employees:
3646
John Heyneman Work Experience Details
  • Quidelortho
    Technical Communications Specialist Ii
    Quidelortho
    Webster, Ny, Us
  • Cyient
    Technical Writer
    Cyient Jan 2022 - Present
    United States
  • The August Group
    Networking Member
    The August Group Jul 2011 - Present
    Rochester, New York Area
  • Orbis Technologies, Inc.
    Technical Writer
    Orbis Technologies, Inc. Jan 2021 - Jan 2022
    Rochester, New York, United States
  • Infopros
    Technical Writer
    Infopros Oct 2019 - Jan 2021
    Rochester, New York Area
  • Novatek Communications
    Technical Writer
    Novatek Communications Nov 2011 - Oct 2019
    Rochester, New York Area
  • Xerox
    Technical Specialist Project Manager
    Xerox Jun 2005 - Jun 2011
    • Managed and developed Service Documentation releases and updates, Kit Installation Instructions, and Service Bulletins, for Xerox technicians. Supported numerous product launches, upgrades, and retrofits, on time and within budget. • Continued implementing the “lean” development strategy for service documentation content to improve quality, reduce cost, and ensure on-time delivery. Shared “best practices” with other curriculum teams.• Collaborated with subsystem design engineering, systems engineering, and field service support engineering on service support and retrofit strategies through implementation that reduced service cost and improved customer satisfaction.
  • Xerox
    Curriculum And Documentation Analyst
    Xerox Jun 1997 - May 2005
    Webster, New York
    • Developed Service Documentation releases and updates, Kit Installation Instructions, and Service Bulletins, for Xerox technicians, supporting numerous successful product launches, upgrades and retrofits. Provided project management to keep service documentation projects on time and within budget. • Devised and implemented a “lean” strategy for service documentation content development; increasing documentation and technician effectiveness and reducing service call and customer down time, while reducing documentation obsolescence and maintenance cost.• Earned a Customer First Hero award, Commander’s Awards, Lieutenant’s Award, Ensign’s Awards, and Instant Recognition Awards. These awards were given for collaboration with subsystem design engineering, systems engineering, and field service support engineering on numerous field problem resolutions’ service support and retrofit strategies and implementation that reduced service cost and improved customer satisfaction.
  • Nf Associates, Assigned To Xerox Corporation
    Technical Documentation Analyst
    Nf Associates, Assigned To Xerox Corporation Dec 1987 - Jun 1997
    Webster, New York
    Developed Service, Customer, and Delivery Carrier documentation for Xerox Corporation. Supported numerous Xerox product launches, upgrades, and retrofits, on time and within budget.

John Heyneman Skills

Software Documentation Technical Documentation Technical Writing Technical Communication Framemaker Project Management Manuals Schedules Adobe Acrobat Visio Editing Content Management Snagit Html Task Analysis Content Development Web Authoring Process Improvement Engineers Document Management Editing And Preparing Digital Photographs In Adobe Photoshop Digital Photos Audience Audience And Task Analysis Technical Understanding And Rapport With Engineers Authoring Structured Sgml/xml Documents Using Adobe Framemaker Creating Html Pages In Adobe Dreamweaver Managing Project Schedules In Microsoft Project

John Heyneman Education Details

Frequently Asked Questions about John Heyneman

What company does John Heyneman work for?

John Heyneman works for Quidelortho

What is John Heyneman's role at the current company?

John Heyneman's current role is Technical Communications Specialist II.

What is John Heyneman's email address?

John Heyneman's email address is jh****@****ies.com

What schools did John Heyneman attend?

John Heyneman attended Rochester Institute Of Technology, University Of Rochester.

What skills is John Heyneman known for?

John Heyneman has skills like Software Documentation, Technical Documentation, Technical Writing, Technical Communication, Framemaker, Project Management, Manuals, Schedules, Adobe Acrobat, Visio, Editing, Content Management.

Not the John Heyneman you were looking for?

  • JOHN HEYNEMAN

    Customer Service Representative At Motion
    Kendallville, In
  • John Heyneman

    Corporate Governance, Natural Resource Management, Agriculture, Family Business Dynamics
    Sheridan, Wy
    1
    gmail.com
  • John Heyneman

    Account Executive At Van Ausdall & Farrar
    Fort Wayne, In
    3
    perrycorporation.com, yahoo.com, vanausdall.com
  • 2
    nationwide.com, nationwide.com

    1 +120922XXXXX

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.