John Heyneman Email and Phone Number
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Technical Communication professional with over 20 years of increasing responsibility developing service, customer, and delivery carrier documentation for a Fortune 500 company. Customer-focused, detail-oriented, and resource-conscious. Managed schedules and resources for many service documentation releases to support product launches and updates while meeting quality, cost, and delivery requirements. Thoroughly analyzed end-user requirements, effectively engaged subject matter experts’ input, and integrated content to satisfy all stakeholders.Looking forward to assessing and satisfying your technical communication needs.
Quidelortho
View- Website:
- QuidelOrtho.com
- Employees:
- 3646
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Technical Communications Specialist IiQuidelorthoWebster, Ny, Us -
Technical WriterCyient Jan 2022 - PresentUnited States -
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Technical WriterOrbis Technologies, Inc. Jan 2021 - Jan 2022Rochester, New York, United States -
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Technical WriterNovatek Communications Nov 2011 - Oct 2019Rochester, New York Area -
Technical Specialist Project ManagerXerox Jun 2005 - Jun 2011• Managed and developed Service Documentation releases and updates, Kit Installation Instructions, and Service Bulletins, for Xerox technicians. Supported numerous product launches, upgrades, and retrofits, on time and within budget. • Continued implementing the “lean” development strategy for service documentation content to improve quality, reduce cost, and ensure on-time delivery. Shared “best practices” with other curriculum teams.• Collaborated with subsystem design engineering, systems engineering, and field service support engineering on service support and retrofit strategies through implementation that reduced service cost and improved customer satisfaction. -
Curriculum And Documentation AnalystXerox Jun 1997 - May 2005Webster, New York• Developed Service Documentation releases and updates, Kit Installation Instructions, and Service Bulletins, for Xerox technicians, supporting numerous successful product launches, upgrades and retrofits. Provided project management to keep service documentation projects on time and within budget. • Devised and implemented a “lean” strategy for service documentation content development; increasing documentation and technician effectiveness and reducing service call and customer down time, while reducing documentation obsolescence and maintenance cost.• Earned a Customer First Hero award, Commander’s Awards, Lieutenant’s Award, Ensign’s Awards, and Instant Recognition Awards. These awards were given for collaboration with subsystem design engineering, systems engineering, and field service support engineering on numerous field problem resolutions’ service support and retrofit strategies and implementation that reduced service cost and improved customer satisfaction. -
Technical Documentation AnalystNf Associates, Assigned To Xerox Corporation Dec 1987 - Jun 1997Webster, New YorkDeveloped Service, Customer, and Delivery Carrier documentation for Xerox Corporation. Supported numerous Xerox product launches, upgrades, and retrofits, on time and within budget.
John Heyneman Skills
John Heyneman Education Details
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Technical Communication -
Mechanical Engineering
Frequently Asked Questions about John Heyneman
What company does John Heyneman work for?
John Heyneman works for Quidelortho
What is John Heyneman's role at the current company?
John Heyneman's current role is Technical Communications Specialist II.
What is John Heyneman's email address?
John Heyneman's email address is jh****@****ies.com
What schools did John Heyneman attend?
John Heyneman attended Rochester Institute Of Technology, University Of Rochester.
What skills is John Heyneman known for?
John Heyneman has skills like Software Documentation, Technical Documentation, Technical Writing, Technical Communication, Framemaker, Project Management, Manuals, Schedules, Adobe Acrobat, Visio, Editing, Content Management.
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John Heyneman
Corporate Governance, Natural Resource Management, Agriculture, Family Business DynamicsSheridan, Wy1gmail.com -
3perrycorporation.com, yahoo.com, vanausdall.com
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John Heyneman
Columbus, Oh2nationwide.com, nationwide.com1 +120922XXXXX
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