• Presented regular status updates to clients, keeping them informed of progress toward established milestones.• Managed multiple projects simultaneously, ensuring timely completion and high-quality output.• Coordinated cross-functional teams to achieve project objectives and meet deadlines.• Increased client satisfaction with detailed progress reports and proactive issue resolution.• Facilitated training sessions for project management tools, enhancing team productivity.

• Lead generation and cold calling to set quality appointments with prospects.• Drafted correspondence and content for email communications to warm-up leads.• Supported company social media presence through regular updates and community engagement.• Project management that includes planning and leading a team of real estate virtual assistants.• Market research and data processing.

• Operated telephone systems to advance and complete connections.• Identified prospects by reading telephone and zip code directories and other prepared listings.• Maintained detailed records by documenting calls in the system.• Oversee the management of dialing systems, supervise a team of Dialer Administrators to optimize outbound calling campaigns, ensure compliance and drive process improvements, • Team management, dialer system management, performance monitoring, compliance adherence and fostering collaboration to achieve efficient and effective dialer operations.

• Diagnosed and resolved technical hardware and software issues.• Maintained detailed records of fulfillment actions and processing of support agreements.• Recorded customer issues on database to streamline process and fastrack resolutions.• Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.• Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.

• Managed and optimized the dialing system used for outbound calling campaigns• Handled system management • Campaign setup

• Monitored the interactions between CSRs and customers • Reviewed calls Observed live interactions • Evaluated interactions based on predetermined quality metrics

Upselling or cross-selling products or services to customers