Programme Management, Lead Consultant, Financial management

Blockchain services - Go to market lead for IBM Global Business Services ( GBS) UKI Communication sector - focusing primarily on Telecommunication, Media & Entertainment and Energy & Utilities clients. Advisory services on adopting Blockchain technology, exploring use cases, executing proof of concept to full scale business network implementation on Blockchain

Transition Lead, Large Italian Telecom Operator Project Worked in Milan, Italy, as client interface for team and developed strong relationship with client leading to more than 90% utilisation of the IBM team after knowledge transfer phase Initiated and developed the knowledge migration strategy for the telecom provisioning IT system and led a team of 20 staff for complete knowledge transfer phase well within the scheduled time frame Developed the internal strategy for resource rotation and cross training plan for my team and achieved minimum resource dependency through cross assignmentsDelivery Manager, Large UK Telecom Operator Project Led a team of 8 staff in delivering tariff configuration for IT applications and achieved an overall customer satisfaction rating of 9 out of 10 and IBM internal project rating of A+ Achieved zero breach of service level agreements for entire service year and more than 93% resource utilisation, resulting in repeat business worth approx USD 2.5 Million Led my team to achieve process improvements up to 15% and ensured delivery of more than 1.5 times the agreed work level; Large UK Telecom Operator Project Worked in UK and provided technical consultation for implementing critical large projects such as mobile number portability and High Speed Data Packet access Successfully designed an IT solution for automating SIM ordering process of a complex legacy IT application which reduced the process lifecycle by at least 50% and improved customer experience Developed knowledge management strategy for my team which reduced the induction time by around 25% and reduced the staff dependency for service assurance