John Hughes Lib Qfa Email & Phone Number

Dublin

• Management of the mortgage department, overseeing all operations and ensuring compliance with regulatory requirements.
• Engaging with clients from initial enquiry to mortgage completion, providing expert advice and support throughout the mortgage journey.
• Negotiating with lenders and third-party providers to secure the best possible terms and outcomes for clients.

Dublin, Leinster, Ireland

Independent Customer Experience ConsultantBank Remediation Project – Communications Workstream  Design, delivery and implementation of the Query Management and Complaints Management functions Devise training material and train both Query Management and Complaints Management teams Manage and mentor the Query Management team and deal directly with.

9 Grange Road Office Park, Rathfarnham, Dublin 16

Offering expert advise on all financial products including mortgages, life assurance, income protection, pensions and investments. I specialise in offering financial advise to the LGBT+ community.Please feel free to contact me for a confidential chat at anytime on 087 6993668, john@capitalfinancial.ie or directly on Linkedin.

Frederick Street, Dublin 2

• Ensure adherence to Consumer Protection Code (CPC) timeframes for all new complaints and appeals received.
• Work with Customer Service departments to ensure their areas are fully aware of CPC requirements for complaint handling with a view to reducing CPC breaches.
• Carry out regular complaint handling presentations with Customer Service teams.
• Dealing with complaints that are communicated via Social Media/Marketing Dept
• Work with people in the team to help them to meet… Show more
• Work with people in the team to help them to meet their full potential in terms of development, productivity and service delivery

New Century House, IFSC, Dublin 1

• Manage the daily workload and distribution of workload across the team to ensure business objectives are achieved
• Manage the challenging deadlines concerning Appeals and Complaints which must be adhered to under CCMA and CPC
• Maintain comprehensive MI for Internal and Regulatory reporting purposes
• Provide ongoing support to the Head of Complaints and Appeals to ensure all team functions are achieved
• Ensure full compliance with all internal and external legal and… Show more
• Ensure full compliance with all internal and external legal and regulatory requirements and create an environment where compliance responsibilities are fully understood, actively adhered to and thoroughly monitored.

The underwriting of arrears and pre arrears clients requiring mortgage restructures to daily targets  Preparation of credit paper for presentation to the credit committee … Show more The underwriting of arrears and pre arrears clients requiring mortgage restructures to daily targets  Preparation of credit paper for presentation to the credit committee.

 Selling, processing and completing all residential and commercial mortgages  Achievement of individual and group sales targets on full range of products  Cross selling full range of associated insurance products Dealing with clients experiencing mortgage arrears and payment problems Negotiating payment options and loan restructuring with mortgage.

Qualified Financial Adviser (Qfa)

University Diploma In Financial Services, University Diploma In Financial Services –University College Dublin