John Piel

John Piel Email and Phone Number

Retired Director- Operations Customer Service at Educational Testing Service (ETS)
John Piel's Location
New York City Metropolitan Area, United States
John Piel's Contact Details

John Piel personal email

n/a
About John Piel

Results focused Customer Service Professional with extensive Call Center Management experience ranging from 25 to 1000 union employees. Creative and effective leader in the implementation of the company’s goals and objectives. Transform businesses through productivity and process improvements. Deep expertise in forecasting, analysis, team scheduling, training and attendance management. Demonstrated skills in: needs planning, team building, project management and force management. Self-starter with proven competency in driving projects to successful completion coupled with commitment and passion.* Team Building

John Piel's Current Company Details

Retired Director- Operations Customer Service at Educational Testing Service (ETS)
John Piel Work Experience Details
  • Educational Testing Service (Ets)
    Director- Operations Customer Service
    Educational Testing Service (Ets) Jan 2016 - Sep 2018
    Ewing, New Jersey
    View
  • Verizon
    Manager, Business / Consumer Staff Support
    Verizon 2007 - 2015
    Livingston, Nj
    Directed a team of 7 Staff Support personnel responsible for the daily work force management, Call Center efficiency, training, headcount and attendance management for 1100+ Call Center employees. Annual call volumes 9.3M.
    View
  • Verizon
    Manager, Business / Consumer Credit / Collections Call Center
    Verizon 2002 - 2007
    Trenton Nj, Wise Va, Charleston Wv
    Lead 3 Customer Financial Service Call Center Teams in NJ, WV and VA. These teams consisted of 500 union associates and 15 Team Leaders. Oversight of credit screening / revenue recovery / minimizing fraud for 13 states for consumer and business customers. Annual call volumes 2.7M.
    View
  • Verizon Small Business
    Manager, Business Staff Support Credit Collections
    Verizon Small Business 1997 - 2002
    Fairlawn Nj
    Directed a team of 5 Staff Support and 21 Force Administration Clerks. Responsible for the daily work force management and Call Center efficiency/productivity for 1000+ call center employees and 5.4M calls annually.
    View

John Piel Skills

Team Building Budgets Project Management Strategic Planning Forecasting Reporting And Analysis Call Centers Workforce Planning Workflow Management Workforce Development Adherence Customer Service Service Level Management Customer Service Management Customer Retention Project Planning Observation Performance Management Performance Appraisal Performance Improvement Leadership Development Employee Training Leadership Interviews Time And Attendance Time Management Payroll Process Improvement Continuous Improvement Union Relations Union Agreements Union Grievances Microsoft Excel Microsoft Word Powerpoint Telecommunications Coaching Customer Experience Customer Support Data Analysis Scheduling Negotiation Sales Collections Telephony Credit Risk Strategy Telephone Skills Telecommunications Billing Attrition

John Piel Education Details

Frequently Asked Questions about John Piel

What is John Piel's role at the current company?

John Piel's current role is Retired Director- Operations Customer Service at Educational Testing Service (ETS).

What is John Piel's email address?

John Piel's email address is jp****@****ets.org

What is John Piel's direct phone number?

John Piel's direct phone number is +161029*****

What schools did John Piel attend?

John Piel attended Saint Peter's University.

What are some of John Piel's interests?

John Piel has interest in Traveling, Home Improvement, Photography, Bowling, Exercising, Roller Blading.

What skills is John Piel known for?

John Piel has skills like Team Building, Budgets, Project Management, Strategic Planning, Forecasting, Reporting And Analysis, Call Centers, Workforce Planning, Workflow Management, Workforce Development, Adherence, Customer Service.

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