John P Inniss, Mcse Email & Phone Number

Greater Atlanta Area

Install, configure, and test Elekta software and associated third-party software and equipment in support of customer expectations and Elekta revenue goals. Generate installation and technical documentation for new Elekta products while in the beta phase of development. Maintain assigned Software Installation Procedures (SIPs) and associated Technical References (TRFs)Complete remote and on-site upgrades in support of customer expectations and Elekta marketing and service goals. Successful completion includes good communication with the upgrade team, prompt attention to upgrade checklists, and adherence to Elekta’s established upgrade procedures (e.g. documenting status in Clientele, completing upgrade documentation, updating spreadsheet, returning packing slip if necessary, etc.)Successfully provide third-party installation and technical services (i.e. hardware installations, MetaFrame installations, etc.) as part of Elekta’s Service options. Successful completion includes adherence to established policies and procedures. Prepare for and deliver assigned courses. Document continuing education credits following written procedures. Originate assigned session goals, objectives, and outlines for continuing education credit evaluation. Prepare presentation and participant materials. Deliver advertised session. Participate actively in the support and training of new staff and others as required.

Access client training requirements and in conjunction with Project Manager preparing training objectives & agendas. Conduct on-site small and large group training sessions. Ensure the clients are properly trained in areas of the application related to their job function. Serve as the client's on-site expert; ensuring that system set up is congruent with client defined project goals. Assist in the development of client implementation project plan. Review the client processes and development workflow plans and revise if necessary. Responsible for clients and or Teletracking Implementation team with issues during any escalation and provide a resolution. Be able to extensively travel including overnight stays up to 100% of the time and have the ability to handle multiple projects simultaneously. Must be able to work independently with minimal supervision have excellent communication and presentation skills. Maintain working relationships with all levels of the sales organization and other support functions and administration. Most importantly understand the Software Development Life Cycle (SDLC) during the data analysis stage, system design, implementation, integration and testing stage, deployment and then maintenance by way of Tech Support.

Install TeleTracking’s solutions at customer sites, which include setting up hardware, loading and testing software, connecting the equipment to the network, and configuring the customer’s telephony environment. To work closely with various departments as well as the IT staff on such issues as setup specifications, hardware troubleshooting and repair, networking, interfacing with HL7, phone lines, pagers and Dialogic cards. Train, various departments in a classroom setting on newly installed products, perform service work, maintain a high level of customer satisfaction and solve any technical issue. Communicate timely status updates to Implementation Manager and the Technical Support group during installation. Participate in weekly customer conference calls with Implementation Manager as well as Customers. Provide feedback to Team Leader for bugs and products enhancements, process improvements and documentation improvements. Conduct a post-installation training to improve customer’s knowledge and use of the solution. Completing customer readiness checklist, obtaining acceptance certificates upon project completion as well as contributing to a positive and team oriented work environment.

Participate in the installation and servicing of EMC hardware and software. Complete the install cycle, performance of pro-active maintenance according to established procedures, Adhere to proper escalation procedures, adhere to the keys to success and understand their importance. Performance of part replacements as directed by PSE/CSC lab this includes the timely and accurate submission of all associated documentation as well as part return within 24 hours of the event. Submit accurate Clarify cases at the completion of an event. Close all Clarify cases at the completion of an event; Assurance of complete customer satisfaction at the assigned accounts by adherence to the following; Prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism; periodic visits as needed. Maintain account notebooks. Must be responsible for the maintenance of assigned inventory and test equipment.

Certificate, Project Management

Masters, Information Technology

Bs, Business Management

Activities and Societies: Business Club Students Against Drugs

As, Business Administration

Activities and Societies: International Students Association Business Club Student Government Association

Naval Administration, Information Technology

Education record