John Piper Email and Phone Number
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Versatile, results-driven professional offering proven leadership experience in Operations, Technical Support Dept. Management, Dealer Support and e-Commerce. Effective and proactive strategic management of diverse and multi-functional teams. Experience includes high profile position at industry-leading, publicly traded design and manufacturing company. Demonstrated excellence building and leading high-performance teams to achieve goals, maximize efficiency, ensure customer satisfaction, and enhance revenue generation while employing keen eye for detail with strong multi-tasking ability. Fast-paced environments are the norm, and exceeding expectations the standard.
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Operations ManagerAgena AstroproductsCalifornia, United States
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Operations ManagerAgena Astroproducts Aug 2022 - Present -
Operations Manager- Meade Instruments Corp.Meade Instruments Corp Jun 2018 - Aug 2022Irvine, California, United States• Management of Logistics, Shipping, Product Purchasing, Consumer Technical Support, Dealer Support, and QA. Responsible for all phases of inventory handling from acquisition to shipment. • Exceeded goal of 95% in stock availability while simultaneously reducing cost of goods on hand by over 20%. Leveraged proficiency with MS Office and Excel to develop, manage and maintain reports for Sales and Executive improving team visibility on many high importance items including anticipated availability dates on incoming purchase orders, timing of new product launches, and manufactured goods build dates. • Exceeded goals for reduction of shipping costs to <6% of gross domestic sales revenues while reducing losses from damaged goods. • Reduced costs associated with chargebacks related to shipping to less than 1/10th of 1%. • Reduced reliance on and costs of temporary labor by improving efficiency. • Generated daily company reports on product availability and order position -
Customer Service ManagerMeade Instruments Corp Jul 2014 - Jun 2018Irvine, California, United States• Expertly managed technical support team and call center including responsibilities for worldwide customer satisfaction, repairs, parts support, and feedback to manufacturing/QA.
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Release Manager – Experian Consumer SolutionsExperian Jun 2013 - Apr 2014Costa Mesa, California, United States• Created all product listings for and grew company internal virtual store from nil to company top 10 domestic revenue stream in first year of operation. Later achieved status in top 4. • Handled all phases of online store orders including creation of accurate and complete product listings, daily updates to availability reflecting dynamic changes, customer communications via phone, fax and email and monitoring shipment flow to ensure complete customer satisfaction. • Maintained immediate order processing, payment issue resolution and fulfilled order follow-up to minimize return rate and generate high levels of repeat business.• Demonstrated superior sales management skills in consistent year-to-year sales growth of e-Commerce hub and assigned domestic retailer dealer territory during years where company-wide revenue was in double digit decline.• Generated and executed sales promotions driving sales across multiple sales channels. -
Manager, E-Commerce And Customer ServiceMeade Instruments Corp Feb 2006 - Jan 2013Irvine, Ca• Provided top-tier sales management for 120 established Meade dealers as well as network of independent Sales Representatives exceeding growth forecast for sales territory. • Launched and operated consumer-direct online store via eBay, with first full year sales placing it in top 20 of over 3000 world-wide Meade Authorized Dealers. • Expertly managed all phases of online store operation including multi-channel customer communications and creation of accurate and complete product listings. • Maintained daily review of open order positions, communication of backorder information, allocation of priority orders and expedited shipping requirements ensuring full customer satisfaction to maximize repeat business from both retailer and consumer sales channels. • Capitalized comprehensive knowledge of company products and operations to drive efficient resource allocation, increase sales, reduce costs, and improve dealer relations.
John Piper Skills
John Piper Education Details
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Business Administration And Management, General
Frequently Asked Questions about John Piper
What company does John Piper work for?
John Piper works for Agena Astroproducts
What is John Piper's role at the current company?
John Piper's current role is Operations Manager.
What is John Piper's email address?
John Piper's email address is jo****@****cox.net
What is John Piper's direct phone number?
John Piper's direct phone number is +194923*****
What schools did John Piper attend?
John Piper attended Cal State Fullerton, College Of Business And Economics.
What skills is John Piper known for?
John Piper has skills like Sales, Management, Leadership, Customer Service, Crm, Process Improvement, Account Management, Sales Management, Forecasting, Cross Functional Team Leadership, Strategic Planning, Product Development.
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John Piper
Customer Success - Support Specialist | Business Administration, Customer EngagementLos Angeles, Ca -
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Omaha Metropolitan Area -
John Piper
Atlanta, Ga2darden.com, seasons52.com -
John Piper
Denton, Tx
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