John Piper Email & Phone Number

California, United States

Irvine, California, United States

• Management of Logistics, Shipping, Product Purchasing, Consumer Technical Support, Dealer Support, and QA. Responsible for all phases of inventory handling from acquisition to shipment.
• Exceeded goal of 95% in stock availability while simultaneously reducing cost of goods on hand by over 20%. Leveraged proficiency with MS Office and Excel to develop, manage and maintain reports for Sales and Executive.
• Exceeded goals for reduction of shipping costs to <6% of gross domestic sales revenues while reducing losses from damaged goods.
• Reduced costs associated with chargebacks related to shipping to less than 1/10th of 1%.
• Reduced reliance on and costs of temporary labor by improving efficiency.
• Generated daily company reports on product availability and order position

Irvine, California, United States

• Expertly managed technical support team and call center including responsibilities for worldwide customer satisfaction, repairs, parts support, and feedback to manufacturing/QA.

Costa Mesa, California, United States

• Created all product listings for and grew company internal virtual store from nil to company top 10 domestic revenue stream in first year of operation. Later achieved status in top 4.
• Handled all phases of online store orders including creation of accurate and complete product listings, daily updates to availability reflecting dynamic changes, customer communications via phone, fax and email and.
• Maintained immediate order processing, payment issue resolution and fulfilled order follow-up to minimize return rate and generate high levels of repeat business.
• Demonstrated superior sales management skills in consistent year-to-year sales growth of e-Commerce hub and assigned domestic retailer dealer territory during years where company-wide revenue was in double digit decline.
• Generated and executed sales promotions driving sales across multiple sales channels.

Irvine, CA

• Provided top-tier sales management for 120 established Meade dealers as well as network of independent Sales Representatives exceeding growth forecast for sales territory.
• Launched and operated consumer-direct online store via eBay, with first full year sales placing it in top 20 of over 3000 world-wide Meade Authorized Dealers.
• Expertly managed all phases of online store operation including multi-channel customer communications and creation of accurate and complete product listings.
• Maintained daily review of open order positions, communication of backorder information, allocation of priority orders and expedited shipping requirements ensuring full customer satisfaction to maximize repeat business.
• Capitalized comprehensive knowledge of company products and operations to drive efficient resource allocation, increase sales, reduce costs, and improve dealer relations.