John Kubicki Email & Phone Number

Woodridge, Illinois

Experienced Technical /Customer Support Technician with outstanding Technical/Training skills and strong customer service background. Excellent problem solver with creative negotiating skills, and a high degree of Ultra Pure water, hydro, electro-mechanical knowledge. I would like to find a position that will challenge my extensive technical and training background to help your service organization become world class. Core Competencies Technical & Customer Support Warranty & Product Assessment LiaisonTechnical & Customer Training Seminars Service ManagementAnalytic approach to problem solvingMaintain Technical Documentation Operating InfrastructureNegotiations/PersuasionValidation SupportMaximizing Corporate Profits

Woodridge

Provide technical/parts support to internal and external customers.Conduct factory authorized training seminars to our North American partners.Act as liaison for technical/parts/warranty issues with our business unit in the UK.

Experienced field service supervisor managing a team of fifteen engineers, technical skills,strong customer service background. Excellent problem solver, creative negotiating skills, and a high degree of electro-mechanical knowledge

LEICA MICROSYSTEMS, Bannockburn, Illinois January 1998 – September 2001 Industry leader in medical and pharmaceutical research instruments. Senior Engineer/Technical Support • Personally selected to receive five weeks exclusive factory training in Wetzlar, Germany.• Recommended design change in key product that resulted in lower warranty claims.• Trained technicians, contract engineers, and end users on the repair, operation and maintenance of equipment.• Act as liaison for technical/parts/warranty issues.Service Engineer January 1998 – August 1999• Responsible for in house servicing of Leica instruments.• Provide technical/parts support to internal and external customers. Accountable for maintaining accurate national parts inventory. Accomplishments • Received letters of appreciation and positive feedback from Leica internal and external customers

World leader in production mail and document processing equipment. Field Service Technician • Initiated on site preventative maintenance procedures thus increasing shift start up reliability by 50%.• Implemented operator training and calibration classes to improve overall effeciancy.• Responsible for emergency on site service and technical support on a 24 hour basis.• Electrical: Troubleshoot and repair faulty wiring; switches; sensors; photocells; solenoids; motors; clutches; circuit boards.• Mechanical: Troubleshoot and repair fold rollers; transport shafts; compressors; solenoid valves. Accomplishments• Recommended on-site inventory control procedure to maximize machine uptime while reducing on site inventory.

Education record

Education record