John Madia Email & Phone Number

Utica, Ny, Us

Marcy, Ny

Marcy, Ny

Management and administration of complex critical systems encompassing the main help desk ticket system and asset management system, Bomgar Remote Appliance, Software licensing server, PC imaging, Active Directory and campus wide printing. Migrating all of the 1000+ PCs as well as Mac's to a new Active Directory domain and developing and deploying group policy to administer them in a more streamline fashion. Designing and implementing a new imaging solution utilizing Windows Deployment Services. Development of various policies and documentation to support more efficient workflow such as change management.

Marcy, Ny

Selected, supervised, and mentored a rotating staff of 10 student technicians providing direction for proper procedures and technical support methodologies to ensure timely resolution of known issues. Provided integrated support, maintenance, service upgrades and general upkeep and repair of a college-wide 450 faculty/staff administrative and 2800 student academic computing environment encompassing 2500 devices as well as a 300 student residential network consisting of PC’s, Mac’s, printers, multifunction copiers, and network switches. Installation, configuration, and administration of Windows Servers and a Bomgar appliance for secure enterprise remote support. Planned and executed the implementation of a new ticketing software to increase service levels and user satisfaction. Served as IT representative on multiple committees among them in 2010 an email conversion from Lotus Notes to Gmail heading up the sub-committee on communication and support strategies.

Utica, New York Area

Provide instruction on basic networking, assessing and handling security risks, hardware components, and basic computer troubleshooting as part of the Fastlane to Cybersecurity CyberJobs program.

Utica, New York Area

Provided level two support, diagnostics, and troubleshooting of persistent problems in a 3000 device environment spread across three sites. Instructed and trained new sales representatives on proper computing policies and procedures as well as Lotus Notes. Responded to and assisted in computer related purchasing requests from departmental managers and IT staff ensuring that all requests met departmental and corporate standards. Deployed, diagnosed, and resolved mobile device issues (Blackberry, Treo, Windows Mobile). Installed and supported enterprise network software applications (Symantec NAVCE, ADP, Phone Disk, Kronos, Autodesk, ProEngineer, Minitab, and FMEA). Maintained and supported communications closets, and communication room. (Hubs, Switches, UPS, PBX) Developed and maintained tracking databases, procedures, and other documentation. Assisted System/Network Manager with all network and data center related projects as well as training new technicians.

Utica, New York Area

Served as the initial point of contact on the company’s three person help desk supporting 1000+ users. Provided general desktop support and documented known problems and solutions. Executed new system deployments utilizing Ghost imaging. Provided general desktop training on MS Office as well as Win9x-XP. Installed and verified correct operation of software applications and operating systems on production systems. Maintained and organized the IT lab as well as maintained all on-shelf hardware stock at their minimum re-order points. Prepared obsolete or failed computer equipment for proper disposition according to NYSDEC regulations.

Mba, Technology Management

Concentration: Human Resource Management GPA: 3.96/4.0

Bs, Management Information Systems

Activities and Societies: Management Information Systems Student Team