Successfully integrated a newly acquired lettings portfolio into the LeGrys brand, enhancing market presence and expanding the client base.35% increase in lettings in 6 months whilst establishing a South East hub that boosted and exceeded regional sales performance targets.Consolidated three branches into a single South East head office, optimising resources and increasing operational efficiency.Introducing new creative sales ideas resulting in a 54% increase in sales performance by refining staffing requirements and setting clear team and individual KPIs.Fostering strong client relationships to ensure customer satisfaction to ensure the company’s reputation was maintained. Collaborated with the Managing Director to create and deliver a PR story to the market, strengthening brand visibility and achieving a 15% increase in customers in 3 months.Producing progress and analytical reports using Microsoft Word and Excel.

Managed a European social funded programme, Connecting Communities. Targeted with engaging and securing employment and training outcomes for 1000 clients over a 2-year period. Achieved 30% over targetDesigned a project plan to define goals and objectives, set success metrics and a budget, aligned milestones with that of the directorate, and created a timeline and scheduleRecruited and managed a team of Employment Coaches and administrative staff. Set engagement and performance outcome targets, goals and objectives, delegated tasks, conducted caseload reviews and appraisals. Identified training and development opportunities aligned with career objectivesManaged a £480,000 budget, effectively allocating resources for staffing and indirect costs. Maintained close oversight of expenses, correlating spending with performance to optimise financial efficiency, resulting in 5% underspendConducted risk assessments to ensure outcomes were achievable to time and within budget, and implemented improvement strategies where requiredEstablished and maintained relationships with 15 key stakeholders, securing 2 year service level collaboration agreements with 85% of businessesAutonomously reconciled and analysed data to produce reports, ensuring programme was on track to deliver to target and within deadlines, creating improvement plans where necessary. Presented data to senior leads and funding bode delegates

Co-designed, implemented, and delivered a high-quality aspirational and personalised job coaching and mentoring service for unemployed, or low-income residents, resulting in 2120 clients securing positive outcomes since 2020Created and facilitated a network of key local service providers and stakeholders offering training and employment support. Defined programme objectives, deliverables, timelines, and resourcesConducted risk assessments to mitigate potential threats to the programme, developed risk response strategies and continuous improvement plansManaged a budget of £320,000, planning, controlling, and tracking financial resources, allocating funds and monitoring expenditure

Collaborated with senior leads and stakeholders to implement an employment brokerage function with clear objectives, identifying project dependencies and resource requirementsSupported Project Manager to mange budget allocation, maintaining financial records and monitoring and recording spendProvided administrative support to senior management, planning, scheduling and reporting on activities and performanceDesigned and implemented service level agreements with local businesses resulting in a 35% increase in positive outcomes within the first 12 monthsManaged a team of employment coaches, setting goals and objectives and conducting performance managementProvided coaching and mentoring to identify training needs for each staff member for career progression and development