Operations Manager
CurrentSuccessfully integrated a newly acquired lettings portfolio into the LeGrys brand, enhancing market presence and expanding the client base.35% increase in lettings in 6 months whilst establishing a South East hub that boosted and exceeded regional sales performance targets.Consolidated three branches into a single South East head office, optimising resources and increasing operational efficiency.Introducing new creative sales ideas resulting in a 54% increase in sales performance by refining staffing requirements and setting clear team and individual KPIs.Fostering strong client relationships to ensure customer satisfaction to ensure the company’s reputation was maintained. Collaborated with the Managing Director to create and deliver a PR story to the market, strengthening brand visibility and achieving a 15% increase in customers in 3 months.Producing progress and analytical reports using Microsoft Word and Excel.