John Prentice Email and Phone Number

Executive IT Operations and Support for Dell Technologies family of businesses such as Dell, Dell EMC, Virtustream, VMware, RSA, Dell Technologies Capital, Secureworks, Dell Federal, and Dell Executive Briefing Center. Supporting Vice Presidents, Senior Vice Presidents, Presidents, Officers, and their Executive Assistants.

Provide support for users and resolve hardware/software issues through internal ticketing system. Integration of ADI and Linear domains due to acquisition of Linear technologies. Imaging and deployment of 1000+ new desktop/laptops. Asset management and documentation. Installation of required software, including engineering and manufacturing users. Setting up user’s workspace and desired configuration. Working with network and system engineers for migrating users to new domain efficiently and successfully. Data/Email backup and migration. Provide next day deployment support.

Decommissioning of networking equipment and transferring in a data center environment. Cable Management. Inventory/Asset Management. Installation of switches, routers, power supplies, fiber, and copper Ethernet. Networking rack installation.

Configuring of Ericsson and Cisco Switches and Routers in a data center environment. Decommissioningof networking equipment and transferring. Cable Management. Inventory/Asset Management. Installation of Ericsson Smart Services Router (SSR), Fiber, Ethernet. Networking rack installation.

Updating and maintaining customer assets/tickets. Diagnosing and repairing/replacing hardware including hard drives, motherboards, memory, graphic card, NIC's, etc. Ordering necessary supplies and parts to repair malfunctioning hardware. Removal of malicious software such as malware, viruses, worms, etc. Installation of operating systems. Data recovery, migration, cloning. Customer service. Externship.