Selected to revitalize the Digital Workplace experience to realize the full capabilities of a modern workplace environment, enabling Allstate’s enterprise digital transformation efforts.

Production Operations is the Enterprise Command Center, Network Operations Center, Security Operations Center, Middleware, and Batch Processing.

Leader of a newly formed Strategy & Governance team accountable for technology roadmaps, problem elimination, operations cost reduction and improved customer experience for Allstate’s Help Desk.

Accountable for the Command Center that monitors Allstate’s application and infrastructure technologies, major incident management, and companywide outage notifications for Allstate’s 206 business critical applications.

Responsible for Windows, Unix, Citrix, and Virtualization planning and engineering on a nationwide basis, while maintaining alignment with the Allstate technology roadmap. Responsibilities of teams include lifecycle management, operational readiness, and deployment of new capabilities.

Senior Manager of Network Operations Center and Enterprise Command Bridge.

Manager over the Network Engineering department. Manage the day to day network design and implementation. Current projects include IPT WAN, MPLS rollout, datacenter redesign. 18 direct reports.

Managed, directly and indirectly, 29 personnel (Network and Voice infrastructure analysts) accountable for 24/7 support of Allstate Global IT infrastructure. Challenged personnel to improve responsiveness and drive down MTTR of all incidents.

manage all of the offshift employees in the Network Operations Center. 18 direct reports with over a million dollar budget.

Provided second-level technical support for global IT infrastructure supporting 40,000+ employees throughout the U.S. and overseas. Responsible for hardware, software and connectivity issues for a mixed environment consisting of Cisco, 3Com, Foundry, UNIX, Windows NT/2000, Checkpoint Firewall, Net cache proxy servers, and mainframe environment.

to Agilent Technologies in Colorado Springs to design, implement and build internal server support structure for NT 2000 Active Directory Domain for over 44,000 users nationally and internationally.

research and development for all network management platforms used throughout Arthur Andersen. Work experience with such products as HP Openview's Network Node Manger 6.1 and CiscoWorks2000 on both Windows NT and UNIX platform.

engineering and support for all network and server infrastructure used throughout Chicago Title and Trust. Responsible for mixed environment of Cisco, Windows NT, Borderware Firewall, and mainframe technologies. Provide second & third level support for the Frame Relay Network. The network has grown from 110 sites (September 1997) to over 300 sites (January 1999). The Frame Relay network supports IP, IPX, and bridged protocols.