•Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.•Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.•Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.•Worked with Business Support and other internal departments to facilitate communication and deliver personalized solutions to customers.•Formulates, designs, plans, executes and manages sales and marketing strategies to maximize business volume and deposits of the bank.

•Established and monitored key performance metrics to verify consistent compliance with important networking standards.•Monitored network activities to quickly detect and resolve operational and security issues.•Maintained and expanded vendor relationships through amicable and beneficial interactions with network carriers and partners.•Backed up support desk team to handle user problems and technical concerns.•Managed purchasing and installation of networking equipment such as core routers and switches.•Managed, tracked, and coordinated problem resolution and escalation processes.•Assisted with implementation and support of network monitoring tools.•Collaborated with vendors to identify best options for optimizing network performance.

• Computer Troubleshooting• Software Installations, Networking, PC maintenance• Employee and Branch Support• Wi – Fi Administrator

• Computer Hardware Troubleshooting• Software installation• Networking and PC maintenance