Responsibilities as a serving board member include:* Perform duties in line with organisational policies, procedures, and sector requirements (ACNC, ASIC, ATO, ACMA, CBAA).* Adhere to the JOY Melbourne Inc. constitution.* Comply with workplace health and safety standards and JOY policies.Additional responsibilities as Secretary:* Ensuring compliance and reporting as per ACNC and legislative requirements.* Monitoring adherence to Board policy and procedures.* Coordinating board agendas, briefing papers, and minutes.* Guiding the Board on matters related to JOY’s constitution

As Music Co-Ordinator at JOY, my responsibilities include collaborating with the Music Director to schedule the station's daytime sound from Monday to Friday, compiling industry reporting for APRA, researching and presenting new and emerging music to the Music Director, and processing feedback from presenters on the station's daytime sound.

Radio presenter and producer for JOY Media's radio station, JOY 94.9:‣ Melbourne's Most Uplifting Music Mix‣ In The Studio‣ The Source‣ Right Here, Right Now‣ Purple Speech‣ The Single Life

As a member of Joy Media's IT strategy steering committee, I provided technical expertise and guidance to assist in the development and implementation of the organisation's IT goals and objectives. This included collaborating with other committee members to identify and prioritize IT projects, offering recommendations for technical solutions, and participating in the decision-making process for implementing new technologies and systems. In this role, I leveraged my extensive experience in the field and my ability to communicate technical concepts to a non-technical audience effectively.

* Develop and execute a comprehensive marketing strategy that aligns with the club's mission and growth objectives.* Identify and target key audiences to increase engagement and club membership.* Lead the creation of marketing materials and non-visual communications to effectively convey the club's value proposition.* Manage the club's day-to-day communications, including event highlights, news updates, and member success stories.* Utilise various platforms effectively to promote club events and initiatives, ensuring high visibility and member participation.* Oversee the production and distribution of a regular podcast series that features industry insights, club news, and member contributions.* Engage with members to gather feedback and insights, using this information to enhance marketing efforts and club offerings.

Serving as a critical player in the AIA Health HAMBS IT team, I lead a dual role, driving both the technical and business objectives of the Health business. My responsibilities encompass conducting in-depth system analysis, ensuring the streamlined delivery of business processes, and steering technical requirements from inception to production. With a pivotal influence in technical and leadership decisions, I guide BAU service requests, manage escalations, and demonstrate keen judgment in managing technology and business risks.Building on my previous experience as an Application Systems Specialist, I continue to display expertise in vendor management, agreement and benefits management, and identifying areas of claims leakage. I've led various initiatives to refine processes, conduct data cleansing, and implement design thinking principles across multiple projects. Managing the complete life cycle of product backlogs, I collaborate closely with the Product Owner and the team to ensure optimal translation of solution requirements.Furthermore, my role necessitates effective communication and partnership with stakeholders, including Technology Leaders, Business Consultants, and external vendors. I continuously focus on fostering strong relationships and ensuring the highest delivery standards.

As a technical specialist, I have gained extensive experience in vendor management, including agreement and benefits management. I have also led initiatives to identify and address claims leakage, optimise processes, and cleanse data. Additionally, I have applied design thinking principles to various projects and have conducted reviews of ancillary and hospital medical claims. I have also managed upgrades and configurations for HAMBS and e5 applications.

As a Senior Application Analyst, I provided Level 3 support and managed defects for all business applications. I also conducted root cause analysis for technical problems and managed vendors to ensure business objectives were met. In addition, I identified and implemented continuous service improvements and was instrumental in designing the Operating Model for my team. I also introduced ITIL Incident and Problem processes, performed problem analysis to improve the HICAPS service, consolidated SQL Server instances and optimized e5 Imaging and Workflow services.

As an Associate in the Client Solutions Outcomes team for Global Transaction Banking, I provided technical support for mission-critical transaction banking applications, ensuring that industry best practices were followed and Service Level Agreements were met. In addition, my role involved supporting major and minor incidents, work requests, and Disaster Recovery. I have sound experience providing technical support for various banking applications and a good understanding of ITIL. I was skilled in using Unix, SQL, and other technologies such as XML, HTML, SSL, and UNIX Scripting and tools such as Control-M, Connect:Direct, WebSphere application server, Business Objects, IBM, and BTWS Technologies. I had strong problem-solving and troubleshooting skills and could resolve incidents effectively. I also have excellent communication skills and a proven ability to work well in a team environment.

As an Associate Systems Analyst for Managed Services, I provided expert-level remote management, administration, and support for clients' production Charles River IMS solutions. This included assisting with the optimal use of the system, managing user privileges, making configuration changes, ensuring system availability, tuning application and database performance, monitoring daily operations, and providing support with problem resolution and business continuity. I also worked with vendors to deliver a seamless service to clients and participated in developing and improving service processes.

As a Senior Support Analyst, I have successfully supported NAB's Calypso trading platform and implemented effective change management within the Rates and Credit Application portfolio. My notable accomplishments include implementing capacity management plans to ensure the smooth operation of critical business processes, training a new team member, and streamlining business processes to improve system maintenance and stability.

Highly skilled Production Support Lead with a strong track record of success in managing teams, implementing systems and hardware refreshes, providing training, and leading process improvement initiatives. Skilled in managing high-severity incidents, establishing support knowledge bases, and participating in change management forums. Experienced in mentoring and supporting long-term unemployed individuals through the job search process. Committed to adapting, innovating, and empowering others to drive business success.

As a Production Support Analyst, I was responsible for ensuring the smooth operation and maintenance of the Credit Risk Application portfolio. This included providing around-the-clock support to resolve any issues and managing the change process to ensure timely and practical updates to the system. With a strong focus on maintaining stability and integrity, I was committed to ensuring the stability of the services provided.

As a dedicated and proactive office administrator and show support volunteer at JOY Media, I have successfully contributed to the growth and success of the "Bent Notes" Jazz show. My achievements include conducting research and presenting a segment on local live Jazz music, improving the show's social media presence, compiling APRA reports for music licensing, completing radio training, and providing technical and design recommendations for the station's website.

As a Support Analyst at ANZ, I managed the software that calculated operational risk capital allocation for the bank. My work in this role was critical, as accurate calculation of operational risk exposure is essential for maintaining the bank's capital investment capabilities and avoiding regulatory scrutiny.Some of my notable achievements in this role include the following:- Assisting in developing VBA code to score operational risk exposure for ANZ, including testing and validating results to ensure data integrity.- Building relationships with stakeholders to ensure the timely completion of scorecards.- Work closely with technology teams to successfully implement change management processes.

As a Reporting Officer at Suncorp People and Culture, I produced various reports for the Executive and CEO. I played a crucial role in collecting requirements, creating ad-hoc people metrics as needed, and providing detailed analyses of absenteeism, turnover, and other people-related metrics. In addition, I was responsible for collating data for and completing external surveys on behalf of the bank and identified opportunities to automate time-consuming processes. Overall, my role was crucial in providing insights and data to support decision-making at the highest levels of the organization.