John Tu Email & Phone Number

Toronto, Ontario

• Intensive excel use data collection and data analysis to assist in informing business decisions pertaining to risk reduction and value maximization for technology related purchases
• Responsible for designing and managing software asset management framework to improve software management processing; further facilitating data aggregation and future auditing
• Active member of IT solutions auditing team; assisted in the facilitation of external and internal auditing processes with business partners and suppliers such as Adobe, Oracle, and SAP
• Liaison; presenting findings and recommendation proposals to various business units, project coordinators and directors responsible for IT solution distribution and implementation

Harrow, Ontario

• Responsible for accounts payable with intense use of SAP Saturn, budget management tool creation, general administrative duties, and new process implementation
• Trained in new process implementation and the importance of understanding systems as a whole, and conducting thorough testing before implementation
• Implemented new document approval system, created a database and programmed various macros for fiscal year budget reporting, and budget corrections

Toronto, Ontario

• Research and investigate issues affecting users on a such as server interruption, operating systems failure. Troubleshooting user outages involving corporate software and databases
• Executed formal procedures and implementing quick and efficient systems to deliver IST services company wide including offices around the globe
• Responsible for providing support and setting up training sessions for regional sales offices and the Terry Fox Run in Toronto (The largest Terry Fox Run in Canada)
• Heavily involved with resolving client issues and pro-actively searching for solutions to combat future issues

Calgary, Ontario

• Analyzed and amended individual tax returns to comply with Canada Revenue Agency standards. Facilitated communication with business clients via telecommunication
• Foundation for the value of strong attention to detail and the results of consistent hard-work
• Critical member in a team that exceeded the regional office's anticipated work volume
• Responsible for customer support and inquires regarding status and delivery dates

Windsor, Ontario

• Responsible for the entirety of cabinet production, ranging from cabinet planning to finishing
• Occasionally received clients and outlined the needs and wants of the customer into quick summaries to assist kitchen planners
• Proven ability to both work smart and hard