John Tu Email & Phone Number

Toronto, Ontario

▪ Intensive excel use data collection and data analysis to assist in informing business decisions pertaining to risk reduction and value maximization for technology related purchases▪ Responsible for designing and managing software asset management framework to improve software management processing; further facilitating data aggregation and future auditing▪ Active member of IT solutions auditing team; assisted in the facilitation of external and internal auditing processes with business partners and suppliers such as Adobe, Oracle, and SAP▪ Liaison; presenting findings and recommendation proposals to various business units, project coordinators and directors responsible for IT solution distribution and implementation

Harrow, Ontario

▪ Responsible for accounts payable with intense use of SAP Saturn, budget management tool creation, general administrative duties, and new process implementation ▪ Trained in new process implementation and the importance of understanding systems as a whole, and conducting thorough testing before implementation ▪ Implemented new document approval system, created a database and programmed various macros for fiscal year budget reporting, and budget corrections

Toronto, Ontario

▪ Research and investigate issues affecting users on a such as server interruption, operating systems failure. Troubleshooting user outages involving corporate software and databases ▪ Executed formal procedures and implementing quick and efficient systems to deliver IST services company wide including offices around the globe ▪ Responsible for providing support and setting up training sessions for regional sales offices and the Terry Fox Run in Toronto (The largest Terry Fox Run in Canada)▪ Heavily involved with resolving client issues and pro-actively searching for solutions to combat future issues

Calgary, Ontario

▪ Analyzed and amended individual tax returns to comply with Canada Revenue Agency standards. Facilitated communication with business clients via telecommunication▪ Foundation for the value of strong attention to detail and the results of consistent hard-work▪ Critical member in a team that exceeded the regional office's anticipated work volume▪ Responsible for customer support and inquires regarding status and delivery dates

Windsor, Ontario

▪ Responsible for the entirety of cabinet production, ranging from cabinet planning to finishing▪ Occasionally received clients and outlined the needs and wants of the customer into quick summaries to assist kitchen planners▪ Proven ability to both work smart and hard