John Radge Email & Phone Number

Sydney, Australia

► Drive the delivery and help lead, elevate and inspire the transformation of an ambitious telco growth program ► Contribute to the development of future business strategies and take part in the strategic direction of the business► Align closely with the Australian executive team, IT and Operations teams to plan, design and deliver a portfolio of business improvement initiatives, transformations and solutions► Key GTM Partner and Vendor Management ► Private Mobile Network specialist covering Partner business development, sales engagement and solutioning

Sydney, Australia

► Lead the outsourced Managed Service Network and Service Operations business unit for Australia's National Broadband Network ► Accountable for delivery of Network Assurance and Network Optimisation functions across three Operational Delivery Centres located in Australia and India ► Formulate and execute major transformations, end to end business solutions, cost optimisation and reduction, customer experience (CX) improvement, operational efficiency, operating model enhancement, technology strategy, cognitive automation and digital-led transformations► Executed a number of innovations engagements via an Innovation Program from ideation to POC's working with the CTO Group

Globally

► Took a leading role in a key global NFV project transitioning a BSS operation, including establishment of a new delivery. A total of 120 applications transferred operationally to Ericsson from the operator. The role entailed setting up and driving of Governance meetings with both the sending and receiving organisations, stakeholder management, project reporting including mitigating off-track deliverables and Milestones

Sydney, Australia

► Lead the global transformation project to move the network for one of the world’s leading global Resources & Energy companies to a cloud based architecture with global consistency in the areas of voice, wireless, LAN, WAN and network security covering 144 sites across 42 countries► Scope included dimensioning, balancing and optimising all network components from circuits to firewalls and associated network appliances

Sydney, Australia

► Regional BT Manager for a customer specific Network Service Integration (NSI) function responsible for the coordination of resources, processes, tools and technology for all managed network services and providers delivered to over 400 customer sites across the Asia-Oceania-Africa region. Activities included planning and leading of regional operational activities related to IT data networks, telecommunications, voice networks, and related technologies in the region [the design, implementation and support of market Local Area Networks, Market Wide Area Networks, optimization services, Voice over IP, Remote Access Services, and Internet Browsing Services] ► Grew Regional business 18% across the year and made substantial improvement in Network Performance Metrics. P1/P2 network incidents reduced 25% and site isolation hours for the region reduced 78%

Globally

► Leading and driving the Managed Services engagement at CxO/Director level in conjunction with the Key Account Manager by developing solutions, leading customer engagements and preparing commercial and technical solution documentation detailing the proposal, scope, cost/price and overall value proposition► Undertake onsite customer Feasibility Studies and Due Diligence exercises. Take a leading role in other key projects/engagements as requested such as onsite NOC consolidation workshops, interim management, establishment of new delivery as well as lead transition and transformation engagements

Sydney, Australia

► Senior member of the Global Network Operations Centre leadership team, providing strategic and tactical leadership under a SLA-based ITIL centric Managed Services contract with one of Australia’s largest Telco’s ► Overall responsibility for the Back Office budget (CAPEX and OPEX) and to coordinate the individual group budgeting leading a team of 82 people► Provide leadership in the transformation project to transfer Front Office support to Ericsson India► Improved stability of the Content and Applications IT infrastructure of a major Australian Telco by increasing availability by 34% and reducing mean time to repair by 36%► Focussing on the pillars of people, processes and tools, improved productivity to reduce working hours from 140% down to 112%

Mascot Jet Base (Sydney)

► Provide ground instruction including flight simulator training on aircraft type 747-400 to Qantas flight crew► Achieve training objectives through using a combination of flight simulator's, Flight Management System Trainer as well as Computer Based Training Instruction

Sydney And Silicon Valley

► Successfully built a start-up, commercialised and deployed business intelligence software for sales forces to enterprise customers including Fortune 200 customers in EMEA and the Americas► Reduced development costs by 30% by successfully best-shoring the majority of software development activities from Australia to India► Maintained strong investor interest amongst Venture Capital and Angel communities both in Australia and Silicon Valley

Sydney, Australia

► Provide organisational leadership through operational excellence in managing the 77 strong Contracts Operations and Sales Support team across Asia ensuring that Contract revenues are maximised ► Made transformational changes in the Contracts Administration area through re-engineering efforts building the most effective Sales Support/Order Administration organization in the company processing USD$260M annually. Pioneered various business simplification processes including the roll-out of the auto-renewal process► Liberated information to the Service Sales Reps in the field across APAC by the rollout of an in-house developed multi-byte sales quoting tool set and APAC Service Sales Dashboard

Sydney, Australia

► Built a northern region Telco service revenue base to high levels of customer satisfaction► For two consecutive years exceeded revenue target by >120% and subsequently qualified for global Sales Club awards ► Awarded Sun Microsystems Service Sales Representative of the Year in 2000

Mba, Business Administration And Management

Aicd Graduate Diploma, Directorship

Bachelor Of Aviation Studies