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John Raphael Email & Phone Number
Associate Vice President and Principal
at
Azentio Software
1 work email found
@rediffmail.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Associate Vice President and Principal
Location
Bengaluru, Karnataka, India
Who is John Raphael? Overview
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Quick answer
John Raphael is listed as Associate Vice President and Principal at Azentio Software, based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at rediffmail.com and a matched LinkedIn profile for John Raphael.
John Raphael previously worked as Associate Vice President / Principal at Azentio Software and Assistant Vice President at Deutsche Bank. John Raphael holds Master Of Business Administration - Mba, Systems from Alagappa University.
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Email format at Azentio Software
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{first}_{last}@rediffmail.com
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Profile bio
About John Raphael
As an accomplished Assistant Vice President in Banking industry, my strong aspiration is to excel my knowledge in this domain. With 17 years of progressive experience, I have been resolving critical and high severity incidents and managing Service Delivery and Business Continuity Management.During my previous role as an Assistant Vice President, I have made significant change in managing the complete spectrum of Project execution across APAC region. I always focus to resolve client escalations and high priority incidents by leading diverse teams. My academic background with MBA and Bachelors in Science has strengthened my knowledge in business and operational acumen.To optimize organizational success and meet with operational objectives, I have best utilized my intuitive knowledge of handling diverse operations such as Incident, Problem, and Change Management. I have performed as a Site Lead for End User Support to deliver IT end user projects. I have also managed Global Incident Management team to accelerate services restoration by resolving high priority incidents.In addition to my education and skills, my communication ability to coordinate with multiple teams is valuable to develop synergy amongst teams. I have also actively participated vendor meetings to boost the performance and service improvements.-------------------------------------------------------------------------------------Specialized areas of expertise:★ Client Relationship Management★ Service Delivery Management★ End User Production Support★ Application Production Support★ Business Continuity Management-------------------------------------------------------------------------------------Let us connect to see where I can help!
Listed skills include Mathematics, Team Building, Noc, Citrix, and 122 others.
Current workplace
John Raphael's current company
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7 roles
John Raphael work experience
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Associate Vice President / Principal
Current+ Service Delivery Manager for global IT production support for a premium client+ Manage SLA, Audit, Stakeholder meetings, Business meetings..etc as per contract deliverables+ Lead production support for onsite and offsite delivery teams
Jan 2022 - Present
Assistant Vice President
Key Result Areas:✔ APAC Application Support Lead for multiple applications from Client Services Management perspective✔ Site Production Support Lead for Infrastructure and End User Support to deliver Service Management and Senior Management projects ✔ Additional responsibilities include Manager On Duty, Command Center, Business Continuity and Disaster Recovery SPOC, Project Management as part of 24x7 follow the sun model✔ Adherence to global service level guidelines including Incident, Change, Problem and Knowledge Management based onoptimized cost global service delivery model for diverse Business lines and multiple managed services teams, includingtheir training requirements✔ Vendor service review meetings including performance, service improvements, quality and processes✔ Approve Changes for production implementation without impacting the delivery of services by reviewing global and localChanges with key stakeholders✔ Establishing quality relations with key Senior Management stakeholders (D & MD) including feedback, review open items - Business, CIO, infrastructure, interface teams, SAM, preparing monthly stability pack for Senior APAC Managementand coordinating for audit/compliance/regulatory reviews✔ Tracking trends and hot spots to provide timely and relevant advice to Senior IT Service Management for addressing issues✔ Collaborating with Global Incident Management team to engage high priority incidents, faster restoration of services and upgrade or downgrade incidents✔ Develop best practices for Continuous Service Improvement and post Senior IT Service Management approval to include itin Service Delivery framework✔ Handling Problem and Knowledge Management teams for scheduling, reviewing and approving requests related to problem tickets and publish KB articles✔ Accountable for Budget and Secretary for Learning Committee, Rewards and Recognition Committee team to deliver BAGWT activities
May 2007 - Jun 2018
Senior Analyst
Key Result Areas:✔ Technical SME for US & Canada Accenture employees ✔ Handled technical escalations and coordinated with multiple support teams to exceed SLA deliverables
Jul 2006 - May 2007
Jan 2006 - Jul 2006
Application Engineer
Slash Support
✔ Provided application support for a project – LINKSYS – A division of CISCO SYSTEMS.
May 2005 - Jan 2006
Site Incharge
Wipro Infotech
✔ Responsible for IT service delivery at Internal and Client locations which includes managing local IT team (Application and Infrastructure)
Dec 2001 - Jan 2005
2 education records
John Raphael education
Master Of Business Administration - Mba, Systems
Alagappa University
Bachelor'S Degree, Mathematics
FAQ
Frequently asked questions about John Raphael
Quick answers generated from the profile data available on this page.
What company does John Raphael work for?
John Raphael works for Azentio Software.
What is John Raphael's role at Azentio Software?
John Raphael is listed as Associate Vice President and Principal at Azentio Software.
What is John Raphael's email address?
AeroLeads has found 1 work email signal at @rediffmail.com for John Raphael at Azentio Software.
Where is John Raphael based?
John Raphael is based in Bengaluru, Karnataka, India while working with Azentio Software.
What companies has John Raphael worked for?
John Raphael has worked for Azentio Software, Deutsche Bank, Accenture, Hp, and Slash Support.
How can I contact John Raphael?
You can use AeroLeads to view verified contact signals for John Raphael at Azentio Software, including work email, phone, and LinkedIn data when available.
What schools did John Raphael attend?
John Raphael holds Master Of Business Administration - Mba, Systems from Alagappa University.
What skills is John Raphael known for?
John Raphael is listed with skills including Mathematics, Team Building, Noc, Citrix, Infrastructure, Vendors, Location, and Work Under Pressure.
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