John Ray Balane, Csv Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Australia

Provides front end technical support L1 and L2 to diverse clients of Jam Cyber including break/fix support over the phone and/or email which includes but are not limited to the following: User Account related concerns, Windows Operating system, and Microsoft 365Process Management: Formulates new and re-evaluated existing processes as well to adjust to the.

Makati

Provide day-to-day management of the APAC Technical Support teamMonitoring and ensuring support is consistently delivered to drive agreed key performance indicators.Be an escalation point for the customer advocate process, to handle customer complaints and escalations through to resolution or further escalation to the Technical Support Manager.

Makati

Organize and manage regular weekly meetings for the team to reinforce standards, communicate information and align local targets to department goals.Contribute to selection interviewing to ensure the team is staffed appropriately with reference to the technical support budget and against agreed selection criteria/specificationDefine priorities and assign.

Makati

Provide initial investigation, triage of potential incidents and security countermeasures, containment, remediation and escalate or close events as applicable.Participate in continuous evaluation of security controls (technology or process) against the current threatsRecommend implementation of countermeasures or mitigating controls in accordance with.

Makati

Manage large amounts of inbound and outbound calls in a timely mannerAssist users with their questions about any of our supported software and computing platforms, in a professional and courteous manner through Voice, Email and/or ChatMaintain passwords, data integrity and file system security for the desktop environment.Provides effective customer service.

Quezon City

Pasay City