John Raymond Ignacio Email & Phone Number

Seattle, WA, US

Seattle, WA, US

Seattle, WA, US

• Launched and managed the North America & India teams for AmazonFlex Business Operations and Experience.
• Since launch, Flex Perfect Routes in NA inc. from 85% to 92.7%,Routes w/ Missorts dec. from 9.8% to 1.6%, and Infeasible Routes dec.from 1.48% to 0.85% all in Nov ’19.
• FOX IN identified a DP payment issue & immediately resolved theoperational process for payments to more than 100 Flex DPs
• FLEX Safety Initiatives - VEST Distribution in NA and Launch of Automation Process + Successful Launch of Vest Distribution in CA

Seattle, WA, US

• Launched Routing 2.0; Managed VCPP & Cost Reduction Initiatives
• Implemented benchmarking & standard work operations

Seattle, WA, US

• Acted as Station Manager for Peak of 2017 - DLA9 became mostprofitable reaching 755K in 1 week. (Proft inc. up to 105%-For Dec2017 DLA9 profited 2.1M-13% of the whole network whilst volumewas only 3%)
• Launched DLA8 and DLA9
• DSP 2.0 - created a model station playbook and guidelines for DSP 2.0Model Sites; designed a train the trainer guide for DSP 2.0 facilitators

Seattle, WA, US

• Designed and managed Address Validation Project and testingRTS/Escalation Routes which carried out to ALL stations

• Coordination and Supervision - Coordinate, manage and monitor all communication between Philippine offices and US.
• Financial - Review financial statements, data and cash positions. Control operational budgets. Plan effective strategies for the financial well being of the company.
• Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental, and organizational policies and procedures to maximize output. Monitor adherence to rules.
• Human Resources - Organize recruitment and placement of required staff. Delegate tasks and accountabilities. Coordinate work schedules. Supervise staff. Monitor and evaluate performance.
• Production - Coordinate and monitor the work of various departments. Monitor performance and implement improvements. Ensure quality of product output from Manila and Bacolod offices. Manage quality and quantity of.
• Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.

• Purchases inventory for retail outlets from vendors and warehouses
• Handles sales and inventory for online orders / price matching inquiries
• Assists in inventory management for all retail outlets

• Manages Regional and General Operations, Sales, Marketing, and Merchandising of the Northern Region of Luzon, Philippines
• Attends to Human Resource Issues and Concerns of Sales Associates and Other Staff at different store locations
• Conducts weekly store visits to ensure adequate stock and supply of products, merchandise handling is in accordance to prescribed procedures, in store product presentation is carried out effectively and aesthetically.
• Monitors and analyzes sales performance / product sell-through and direct corrections and improvements to existing procedures
• Monitors corporate and wholesale accounts served by stores to ensure excellent service level is maintained
• Manages staff performance to ensure productivity at high level of integrity

Bachelor Of Arts In Humanities, Major In Industrial Economics

Bachelor'S Degree, Marketing Management