John Crump Email and Phone Number

I extensively work with clients as I help them coordinate curriculum that pertains to their unique environment versus an "off the shelf" approach. This approach maintains a higher attention, comprehension, and retention which delivers a higher ROI and increases the bottom-line. The core areas of concentration are in Microsoft 365 training, technical training, database design and development, "soft skills" and leadership training, I work with our clients on tailoring training to their specific environment versus "off the shelve" curriculum which in turn has increased the clients productivity and increases their ROI. I develop new business and grow current business utilizing excellent business development and communication skills. Highly successful in Telesales and Video presentations.

I worked primarily with businesses to be SPONSORS at events and on the website.Also, work with 501(C)(3) on the their fund raising campaigns and events. First, I identify their market strategy and develop plans to assist them. My objective is to help the organizations exceed their goals. Secondly, I I am an integral part of growing a business whose mission is to strengthen community life and energize their local business. I work closely with Marketing and Public Relations Directors and small business owners to maximize exposure in key niche demographic markets. My goal is to connect the businesses with neighbors and neighbors with neighbors by branding the company creating a heightened referral program in specific demographic areas. We do this by having businesses sponsor events, newsletters, and magazines in the "target" areas by close-knitting them with the neighborhood and event. This approach gains trust, awareness, and growth simply by connecting neighborhoods with neighbors and businesses to neighbors.

Contacted former patrons engaging them in the upcoming season. My role was to contact them via phone to purchase or upgrade their tickets for the upcoming season. At time of departure I was a leader in sales volume. Additionally, I contacted patrons for donations to raise money so that school children could get a first look at live stage as IRT sponsors over 40,000 students per year directly by the donations provided by the patrons.

Worked on various non-profit fund raisers for various symphonies across the country. Contacted former and current patrons of nearly 20 arts venues across the country including but limited to: Phoenix Symphony, Minneapolis Symphony, Boston Pops, Cleveland Symphony, etc. I directly contacted via phone former and current patrons to engage in upcoming season. The goal was to renew the patron or up-sell the patron. I was a leader in sales volume.

Worked with Fortune 500 companies and large businesses involved in the call center industry. This included the major insurance, banking, resort, logistics, pharmaceuticals. manufacturing, and a wide variety of businesses utilizing call center whether for sales and/or customer service. Responsible for new membership to 501(c)(3) association and membership retention. My two primary clients were the American Resort Development Association (ARDA) which I increased convention revenue by 30% in just 60 days. Al;so the American Teleservices Association(ATA)[currently the Professional Center for Customer Engagement]. I was successful in increasing the membership nearly two-fold by sticking to the basics: customer first, exercise their need, and listening versus selling first.