John Readshaw Email and Phone Number

An outcomes & customer focused Technology Services & Commercial manager experienced across the IT Services industry. A key focus on delivering continued service improvement & cost reduction/control. Passionate team builder comfortable leading from the front, adept at building strong customer loyalty based on excellent execution & delivery. At ease working with cross functional teams to deliver cross company outcomes. Acknowledged by Executives & Leaders as a “Safe pair of Hands & Trusted Advisor”.Currently responsible for:-As Transitional Services Stream lead across Project & BAU capacities, accountable for establishing tools, processes & operating model for the Governance, Management & Monitoring of TSA’s (Transitional Services Agreements) between completion & separation to support continued business operations to both Purchasers including, but not limited to:-• Establishing account management & governance guiding principles• Benchmark reporting & SLA contractual obligations along required perimeters• Defining & implementation of ANZ’s Transitional Services operating model & mechanics• Transitional Services TSA Office reporting & metrics governance• Define & execute backlog• Define, manage & deliver Program Milestones in collaboration with other Program steams as a Segway to Sale Completion by both Purchaser’s & the commencement of the Transitional Services periodSpecialties: M&A Divestment & Transitional Services / Program Delivery / Risk & Audit Governance / Service Delivery Management / Business Transition / Contract Compliance / Critical Systems Management / Vendor ManagementPerformance Management/ Continuous Service Improvement / Executive Performance ReportingStakeholder Management / Organisational Leadership / Relationship Management / Business Development