John Resko, Cpcu Email & Phone Number

Greater San Diego Area

San Diego, California

· Managed team of 32 professionals, developing 20% for positions of greater responsibility.· Increased profits 12% by developing, initiating, and managing an aggressive new production model focusing on reduced cycle time and expense control.· Achieved a top quartile ranking nationally through key account management and overall customer satisfaction.· Created and executed short and long-term customized comprehensive operational strategies to exceed company goals and increase productivity by 20% year over year.· Tracked and evaluated staff performance, and handled all promotions and terminations.

Nationally

· Headed budget forecasting, goal setting and performance reporting for Key client accounts.· Delivered performance updates, quarterly business reviews and planning meetings.· Identified strategic partnerships and gathered market information to gain a competitive advantage.· Analyzed client requirements, created business plans and drove strategy development.

California

• Promoted from Zone Manager – California, and Regional Physical Damage Claims Manager – San Diego.• Reengineered claim function into new organizational design, enabling more effective and efficient claims-handling, and the establishment of new goals, including benchmarks and monitors.• Played key role as member of senior management team overseeing operating performance and leadership of claim professionals in 48 states, with more than 250 employees, 35,000 pending claims, $40+ million in salary and operating expenses, and $850 million annually in claim payments.• Developed and implemented claim organization’s MSO program, resulting in the creation of a new, national level department focusing on maximizing TQM and minimalizing LAE.• Designed and implemented new “consultant” training and mentoring program, optimizing our ability to influence vendor performance.• Collaborated with external vendors to develop new metric reporting guidelines. • Spearheaded enhancements in efficiency and developed more cost-effective process by leading changes in the field claims handling processes, specialty segmentation and centralization resulting in a 50% increase in efficiency and a 35% reduction in staffing requirements.

Greater San Diego Area

· Formulated a comprehensive business plan complete with clear and actionable goals and targets resulting in revenue growth of 25%.· Built a new, innovative production processes from scratch for a cutting-edge collision repair product.· Managed team of 34 of professionals including salaried service advisers, technicians and administrative personnel.

Southern California

· Directed claims representatives in the bodily injury, homeowners and auto physical damage departments.· Established case review schedules, set reserves, reviewed files for regulatory compliance and payment accuracy.· Grew connections with local fraud bureaus, district attorneys' offices and professional associations.