John Rey Ferrer Email & Phone Number

United Kingdom

• Managed VIP brands across multiple ASINs and marketplaces, ensuring strategic oversight.• Proficient in Overall Account Management: Health Monitoring, Buyer Communication, Policy Compliance, Review Handling, and Performance Metrics Analysis.• Resolved listing issues, optimized content, and managed listings for advertising eligibility.• Cultivated excellent client relationships through proactive communication and consistent updates.• Conducted regular follow-ups, identifying growth opportunities and meeting their needs.• Expert in Keyword Optimization, SEO, and Marketing Strategies for Sales and Traffic Boost, leveraging Data Analytics.• Conducted thorough listing and account audits to enhance product ratings and performance.• Addressed various listing concerns, including content updates, restricted ASIN management, and efficient Case Resolution for prompt issue resolution.

United Kingdom

• Orchestrated a comprehensive approach to account management, including vigilant monitoring of account health, strategic communication with buyers, resolution of policy and compliance issues, active management of customer reviews, and in-depth analysis of performance metrics. Drove seamless customer service operations.• Explored and capitalized on product and brand growth opportunities, actively participating in deals, events, and external marketing endeavors. Conducted thorough competitor and pricing analyses to drive overall business success.• Cultivated enduring client relationships through proactive communication and regular updates, ensuring a client-focused approach to account management.• Demonstrated advanced skills in keyword optimization, innovative SEO strategies, and the development of strategic plans for sales growth and increased traffic. Applied proficient data analytics to inform decision-making.• Executed comprehensive reviews of listings and conducted meticulous account audits to monitor and elevate product ratings, optimizing visibility and enhancing customer satisfaction.• Addressed diverse listing concerns, including content updates, management of restricted ASINs, and skillful case management for prompt issue resolution.

Canada

• Proficient in Overall Account Management encompassing Account Health Monitoring, Buyer Communication, Resolving Policy/Compliance Issues, Addressing Customer Reviews, and Analyzing Performance Metrics.• Nurturing strong client relationships through consistent communication and regular updates.• Conducting frequent follow-ups with clients to ensure their requirements are met while identifying potential growth opportunities.• Expertise in Keyword Optimization, SEO Strategies, Marketing Planning for Sales Enhancement and Traffic Boost, and Proficient Data Analytics.• Conduction of meticulous listing and account audits to monitor and improve product ratings.• Adept in addressing various listing concerns including content updates, management of restricted ASINs, and efficient Case Management to resolve issues promptly.• Directed and mentored a team of 6 Account Managers, effectively supervising operations for up to 50 brands on Amazon.• Crafted comprehensive Marketing Strategies and Action Plans to increase sales figures and boost traffic for brands.• Developed and executed initiatives to enhance product visibility, monitoring PPC campaigns, sharing suggestions, and SEO tactics.• Cultivated and nurtured strong relationships with key stakeholders and clients, ensuring alignment with their business objectives.• Led initiatives to improve operational efficiency and streamline internal processes for enhanced productivity.

Order Fulfillment Oversight: Conducted comprehensive audits across major marketplaces (Amazon, eBay, Walmart, Shopify, and WooCommerce), ensuring the punctual dispatch of orders, and consistently meeting or exceeding delivery deadlines.Strategic Account Health Enhancement: Led efforts to enhance the overall health of accounts by meticulously monitoring essential performance metrics. This included precise management of order cancellation rates and the streamlining of order tracking processes, ultimately contributing to a more positive customer experience.Customer Engagement Specialist: Responded promptly to customer emails and product inquiries across diverse marketplaces, addressing compatibility concerns, managing returns and refunds, and actively engaging with customer feedback.Efficient Order Management: Demonstrated proficiency in managing orders and resolving fulfillment issues, proactively ensuring a seamless end-to-end customer experience while maintaining a high level of customer satisfaction.

Ncr - National Capital Region, Philippines

● Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.● Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.● Sets up interviews between candidates and hiring managers.● Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.● Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.● Pre-Screen New Submissions (Applicants) via Text Interview and/or Phone Screening● Create Online Interviews both Video and Text formats (web based)● Prepare Documentations (MS Office format, Spreadsheets, Candidate Resume and Pre-Screening forms) of Pre-Screened Candidates from each Requisitions to Off-Shore Recruiter for further evaluation of Advancing Candidates

Ncr - National Capital Region, Philippines

● Managed account issues through troubleshooting or ran authentication process as needed. ● Transactions specialist, troubleshot declined payments, money transfers and withdrawals.● Ran authentication for customers with limited access due to policy and compliance that were not met.

Quezon City, Philippines

● Handled escalation cases of third-party sellers across North America.● Expert in Inventory Management and troubleshooting.● Sent reports to operations for meeting daily commitment.● Trained newly hired employees and monitoring team performance.