John Rey Baclayon Email & Phone Number

Mandaue City, Ph

Australia

As a Key Account Associate, I specialize in providing comprehensive support to the Head of National Key Accounts and Key Account Managers, ensuring seamless daily operations and optimizing efficiency in key business processes. My role involves managing schedules, organizing high-level meetings, and handling sales and data-related tasks. Key responsibilities include:-Managing calendars and scheduling important meetings ensuring efficient time management.-Reconciliating Key Account Management team expenses for their corporate credit cards.-Coordinating business trips and client meetings, handling matters such as booking flights and restaurant reservations.-Updating and maintaining data accuracy in Salesforce, and generating insightful reports from PowerBI dashboards for performance tracking.-Creating professional PowerPoint presentations and documenting meeting minutes, ensuring follow-up on action items.

Australia

I served as a Client Service Administrator at Recruit2Advice, an Australia-based staffing and recruitment firm specializing in the financial planning industry. In this role, I managed a range of tasks, including:- standardizing candidate CVs with the AllSorter software,- crafting candidate reports and proposals,- posting job opportunities for Australian clients, and scheduling interviews,- updating client information on the JobAdder ATS/CRM for any information updates,- designing Job Ad graphics using Canva,- posting Job Ad articles on LinkedIn and/or opportunities to SEEK, and- managing job postings on the company’s website using WordPress.

Cebu, Central Visayas, Philippines

With over five years of experience as the Head of Customer Support at M Lhuillier Financial Services Inc., I specialize in leading client support operations and driving sales performance across 500 nationwide branches. My expertise lies in overseeing client systems, data processing, and delivering tailored retention strategies to ensure customer and partner satisfaction. Key responsibilities include:-Innovating new client services by collaborating with IT and Marketing to align business needs with operational goals.-Conducting performance assessments for ML Express agents, ensuring high operational standards.-Managing client relationships by addressing sales-related inquiries and coordinating with stakeholders for seamless execution.-Leading training sessions for partners, office staff, and Branch Managers, fostering development and growth.-Spearheading the Operation Support Team, providing solutions to all complaints and maintaining a high level of service excellence.-Traveling nationwide to ensure comprehensive branch performance evaluations and support initiatives.

Cebu, Central Visayas, Philippines

As a detail-oriented professional, I bring extensive experience in franchisee performance monitoring, client relationship management, and business analysis. In my role as an Agents Relationship Officer, I focused on driving the success of our partners by:- Generating performance reports to monitor sales growth and franchisee KPIs.- Providing operational and technical support to franchisees, ensuring smooth daily operations by liaising with cross-functional teams for solutions.- Conducting comprehensive business reviews, including site visits and interviews, to assess needs and identify sales-boosting opportunities.- Collaborating with marketing and business development teams to craft effective retention strategies and ensure sustained partner success.

Mandaue, Central Visayas, Philippines

I was tasked to assisting clients with their basic inquiries and encode employment contribution and loan details in a certain system.