John Harland Email & Phone Number

England, United Kingdom

New York, United States

Project Manager within the Department of Adminstration

Zuid Holland, The Netherlands

Providing consultancy services and business process design activities for SMB and Corporate clients. Identify suitable opportunities. Tender for services, developing solutions on behalf of clients. Assure that Corporate processes for outsource activities are aligned with client requirements.

Noordwijk. The Netherlands

Receive and monitor Facilities Management Soft Services from Delivery partners at European Space Agency ESTEC. Understand ESA Strategic goals and policy, map to services and guide delivery to achieve compliance. Identify potential improvements and new services. Manage vendor relationships with service and infrastructure suppliers. Track and measure delivery versus contractual obligations and contracts. Develop revised Statement of Work and Contractual conditions documentation for tender and procurement processes.

Amsterdam, The Netherlands

Tangoe Inc. purchased Vodafone's Telecom Expense Management Practice and is providing, as part of the deal, continued 'outsourced' delivery and support services to Vodafone's existing and transitioned Tangoe Inc. customer base. My role was unchanged from that with Vodafone.

The Hague Area, Netherlands

Acting as client advocate, monitoring the delivery of Vodafone's Telecom Expense Management functionality. Duties include being conduit between various Vodafone entities, groups and IT department. Proposals for process improvements based upon client experience and feedback.

Amsterdam, The Netherlands

EMEA 2-Tier Service Sales Operations Group. Acting as primary interface for Cisco IT and Sales Operations to 2-Tier Distributors & Reseller representatives within EMEA theatres.With customer base, identification of challenges associated with sales processes and tools provided for the channel.Identifying process and tool re-engineering requirements, process models and architecture to satisfy European and Emerging Market business requirements.Represent and negotiate on behalf of the Europe and Emerging Market theatres prioritisation and implementation timelines with Asian and American theatre representatives.Continuous monitoring, identification and confirmation of new business requirements to satisfy next generation sales operations within the 2-tier channel.

Amsterdam, The Netherlands

Oversee European Service Sales Organisation support operations. Supervise team of 13 sales coordinators region-wide. Manage quarter end orders through booking cycles and prioritize largest orders. Maintain communications channels between internal support groups and service sales force.• Reduced sales cycle 2.5 days on average by resolving sales process issues.• Identified potential for revenue growth through re-engineering Sales operations from cost centre to profit centre,• Recommended improving services operations by mapping policies and processes to identify redundancies and potential for improvement.

Amsterdam, The Netherlands

Defined, formalised, and managed implementation of new Procurement Methodology across Customer Advocacy (CA) and CA IT organisations. Supervised 1 business analyst. Coordinated utilisation of ARIBA Pro-Source tool for high value engagements, including RFP/RFQ process and supplier evaluation. Designed and led feasibility studies for new methodology. Created programme plans, client group interfaces, templates, project plans, and training programs. Defined metrics and business requirements.• Increased volume of controllable outside services expenditures from 15% to 90% of total for all outside service engagements.• Achieved annualized savings of $170M per year for 4 affected units, with savings estimated as high as $550M if implemented company-wide.

Amsterdam Area, Netherlands

Founding member of IT Strategic Vendor Management Group. Directed all IT Professional Service engagements for EMEA region. Designed processes and tools to manage outside service engagements. Managed supplier relationships, project engagements, and contract lifecycles. Supervised staff of 2 and programme budgets. Prepared vendor score cards.• Developed new policies relating to outside service procurement and vendor entitlement.• Designed variety of processes and tools to support/facilitate >75 contracts per year across 9 countries. Issued 5 to 10 tenders per year valued at $1.5M or more.• Reduced costs 20% ($10M) by identifying offshore development and vendor resources.• Designed and implemented SLAs, KPIs, and service deliverable definitions.• Streamlined vendor portfolio from >60 to only 16 outside service suppliers.• Earned multiple awards, including Global IT Award for Outstanding Achievement (2005).

Milan Italy

As Representative of Cisco Engineering IT department, define and build engineering data centres for Cisco acquisition, Pirelli Photonic in a new facility.Acted as European representative on Data Centre Standards and build architecture.Programme managed transfer and installation of IT engineering assets from Pirelli Headquarters to new facility. Handed over new Engineering data centre facility to Head of Engineering.Also acted IT Manager for support of IT infrastructure and user support (5 IT Engineers) during timeline of the project.

Leiden The Netherlands

As European Business Development Manager I was responsible for identifying new business opportunities within Terma's NGO Customer base. Responsible for managing customer relationships with key personnel within Customer and delivery partner's management teams and for responding to Customer Tenders as well as calculating P&L and pricing services accordingly.Also responsible for identifying and achieving bidder list status for Terma with NGO's where no exiting relationship exists.Additional duties included managing on-site service delivery contracts and identifying process changes to make services delivered more streamlined and cost effective.

Brussels, Belgium

As part of Year 2000 (Y2K) initiative defined by Eli Lilly & Co, I was an Ambrasoft consultant initially engaged to identify 3rd party risk across all Europe, Middle East & Africa (EMA) suppliers to Production facilities and Distribution/Logistics from the plants to customer base.As a secondary part of my engagement, I was responsible for identifying any Y2K risk to the EMA Sales offices (software reliance, Government Requirements for Y2K preparedness, FDA regulations for Y2K)

Frascati, Italy & Brussels, Belgium

IT outsourcing and service sales and contract implementation with clients including Italian Senate, European Space Agency, CERN and European Commissions JRC at Ispra, the European Commission, European parliament, EPO, Eurocontrol, etc...

Msc Workplace And Facilities Management, Facilities Planning And Management

Post Graduate Diploma, Operations & Supply Chain Manageme

B/Tec National Certificate, Business And Finance

Activities and Societies: President - Photographic Society