Director Of Program Delivery - Transformation
CurrentSuccessfully engaged with HQ Communications leadership to design and execute a business plan for consolidating the organizational structure across all agencies.Created business case and financial justifications for new Contact Center as a Service (CCaaS) and CRM technology platforms for the HQ Communications tower. Obtained approval from the MTA board of directors for the $20M+ investment.Collaboratively drove strategy around selection of vendors and platforms for the CCaaS/CRM projects inclusive of change management requirements needed for vendor implementation.Handled budget consolidation analysis for the consolidating department resources and non-labor contracts in the newly formed HQ Communications organization.Continuing to develop strong relationships with Communications leadership teams. Currently helping to guide strategy in forming strong collaborative project groups for business process improvement projects that are under way.
