John Howard Email & Phone Number

Nottingham, England, United Kingdom

Lead the team responsible for the commercial performance and customer experience of the prescription business for +2000 stores across Boots UK.Lead continued transformation and improvement of the prescription business through various business development and restructuring activities, optimising customer, and colleague experience.Includes: Pharmacy contract management, financial management, KPI monitoring and delivery of new projects, go to market campaigns and propositions focused on revenue and market growth.Key Achievements: • Shaped a new Pharmacy Items proposition leveraging key drivers of customer choice and customer insights to ensure success. • Launched the first electronic private prescription solution for e-doctors in the UK.• Led the transformation of the Prescription business; improved and protected the margin, simplified the operating model, and reduced cost to fill. • Led a cross functional team spanning IT, Operations, Legal, Marketing and Field to deliver the omni-channel, click and collect strategy.

Nottingham, England, United Kingdom

Led the team responsible for the strategic and operational development of pharmacy services, focused on improving commercial performance and development of existing pharmacy services business. Worked in collaboration with cross-functional teams, including the internal Supply teams to maintain stock control, external Pharma’s to maximise margins and marketing to increase customer awareness. Led continual improvement in the operating principles by engaging partners, and leaders to improve service levels, customer focus and target delivery. Key Achievements: • Refocused resource and capacity planning to ensure comprehensive offering across 300 Pharmacy Service Centres.• Accelerated the growth of the Flu B2B business, while launching new B2B services.• Increased number of trained pharmacists in Pharmacy Service Centres; increased the range and availability of services while improving customer access and experience.• Delivered significant improvements in compliance and patient satisfaction by embedding an operational best practice approach. • Collaborated with IT to develop online customer journeys and drive efficiency and growth.

United Kingdom

Engaged as a Subject Matter Expert on the Store of the Future Project, acting as the interface between Support Office Functions and stores, and providing hands on operational support to trial stores on the programme.Key Achievements:• Improved modular productivity and operational efficiencies through optimal layouts and merchandising strategies. • Delivered critical analysis and feedback on the performance of the programme and stores.• Led a review and execution of key cost saving initiatives within wider retail operations.

London, England, United Kingdom

Led flagship Central London store through a 20-month unique property re-development programme. Maintaining effective 24/7 operations and high levels of engagement among our 150-person team. Built store leadership team to oversee all aspects of recruitment, training, and development of high performing teams to support a range of commercial projects. Deputised for Regional Director as a finance lead for the Region to deliver improvements in budgeting and planning.Key Achievements: • Shortlisted for ‘Company Store of the Year’ award 2015.• Established one of the leading pharmacy services business in the company.

London Area, United Kingdom

Led team of 20 store leaders covering workforce of 450 colleagues to improve and drive operational excellence, customer and people experience in Central London and the City area. Key Achievements: • Ranked No. 1 area in division for sales growth and customer care.• Nurtured a strong leadership team providing critical support across the London Division. • Established 2 new stores in high profile locations which both exceeded the business cases.

Executive Mba, Distinction

Bachelor Of Science (Bsc), Pharmacy, 2:1

Pharmacy