I assist in registering new patients by collecting their personal information, medical history, and insurance details.I help patients schedule appointments with healthcare providers based on their availability and the nature of their medical concerns.I gather and document patients' medical history, including previous illnesses, surgeries, allergies, and medications.I ask patients about their symptoms and collect relevant information to assist healthcare providers in diagnosing and treating their conditions.I help healthcare professionals prioritize patient cases based on the severity of their conditions, ensuring that urgent cases receive immediate attention.I assist in coordinating referrals to specialists or other healthcare facilities, ensuring that patients receive appropriate care.I verify patients' insurance coverage and assist in obtaining pre-authorization for medical procedures or treatments.I provide basic information to patients regarding their medical conditions, treatment options, and preventive measures.I accurately enter patient information into electronic health records (AZALEA) systems and maintain confidentiality and data security.I provide professional and empathetic customer service to patients, addressing their inquiries, concerns, and complaints.I work closely with other members of the healthcare team, including nurses, doctors, and administrative staff, to ensure smooth operations and optimal patient care. I support and assist professionals in the Medical Intake Department. I do not provide medical advice or diagnosis. My role is to streamline administrative processes and enhance the patient experience.