John Riel Bihay Email & Phone Number

Lynnwood, Wa, Us

Seattle,Wa

Field Service

Seattle, Washington, United States

Providing operational training, troubleshooting and maintenance for all Crane Payment Innovation Cash Automation product such as:Cash couterfeit counting machine Jet Scan and IfxCoin counters M1000-M3000 Jetsort coin machine and Money MachineMultiple Cash Processing System machine(MPS) and Enhanced Multiple Cash Processing System Machine(EMPS).Third party product such as Cash Recyclers, paypod, SNBC Thermal printers, Note scanner and validatorDuties and responsibilitiesProviding an exceptional customer product support, giving a clear instructions on how to operate and maintain CPI products. Providing customer product support for banks, casinos, businesses and government agencies such as FBI, DOL, Land of Transportations.Performing preventative mantainance in a timely manner according SOP.Conducting equipment data collection and building knowledge base to effectively resolve issues onsiteInstalling and establishing communication setup for CPI product and central work office setup.

Redmond, Washington

Work for and provided services for the following businesses such as Microsoft, T-Mobile, Facebook, AT and T, T-Mobile and Verizon data center sites.Performed Server Installations for HP, Dell and IMac serversConfigured iDrac/iLo and IP KVM to monitor and manage Server Machines.Provided low voltage services such as fiber-optic wiring, installations, and repair splicing.Supporting deployment of on-site DC physical infrastructure including Servers, Net Devices, SANS and Window Server OS.Testing, and troubleshooting using standard datacenter processes. Performed cable installations, hardware rack / stack installations.Performed power cycles, swap out failed components, handle storage media.Supported parts/component replacement and physical hardware troubleshooting.• Performed RAN(Radio Access Network) installations.• Performed cable structuring and routing.• Performed HP Proliant installation and decommission.• Accurately performed device auditing and documentation. • Set-up equipment and established RF and Fiber optic bays.

Performed Cable TV installations, ensuring a quality broadband cable connection and educating our customers on equipment.Performed SOHO Routers and switches installation and configurationRouter and WAN/LAN installation and repair.

Quincy Wa

My responsibilities as Data Technician I:Performed Juniper MX2010 and MX 2020 system installation and fiber optic structure. Performed MAC(move, add, changes) operations.Safely replacement of all detected bad components such as DIMMs in the server. Turning off the server before replacement.Crossover work with the facility team as needed(cleaning,moving equipment to and from the storage).

Installed SOHO routers and Netgear switches.Built diagrams and sketch to analyze office equipment installation.Installed and troubleshoot network connections for computers, printers and office devices.

Greater Seattle Area

Setting-up appointments to install a personal alarm system to the client’s home.Explaining to clients how the equipment works and testing the unit with them.Repairing, replacing or servicing of medical/personal alarms from existing clients.

3000 Landerholm Cir Se

• Supported JIRA and Zendesk ticketing systems• Deployed compute servers to assigned location around campus.• Answer phone calls to answer questions and address problems.• Accessing and using college or course-related websites such as Canvas, BC emails, DreamSpark

Greater Seattle Area

Operations• Performed step by step assembly of desktops and refurbish computers.• Upgraded desktop and laptop based on customer requests.• Implemented basic hardware and software security principles • Helped with the installation and setup of Cisco routers

Associate’S Degree, Management Information Systems, General, Sophomore

Activities and Societies: Computer Science Club, WorkForceCurrent expertise: Object Oriented programming and scripting languages such.

Web Development, A+

Activities and Societies: Compilation of my Web Development Projects and Accomplishment. Portfolio website - languages: Nodejs, Expressjs.

Bachelor'S Degree, Information Technology, 3.50

Master Of Science And Electrical Engineering