Performed as a Conservator for an Alzheimer patient for three years and have know and cared for a downs syndrome family member. I was a licensed Personal Assistance Services Administrator in Texas. Earned my Certified Senior Advisor certification Oct. 2014. My experience with non-medical home care, home health (skilled care), and institutional care goes back more than 25 years with family members and clients. ComForcare has done business in Tarrant County for 9 years and nationally since 1996. Our agency and care givers are licensed, bonded, and insured.

Grew this BBB to a staff of 20 serving 2 million people in North Texas. Over 3,500 Accredited Businesses providing numerous business and public programs. CEO – Managed six direct reports with 22 operations staff and volunteer board of 30 businesses. Established and effectively communicated a common ground with customers and directed organization toward that common goal. I served initially as CEO and Sales Manager until a Sales Manager could be cost justified. Identified and trained award winning sales and finance teams. Sales• Financially improved bureau by placing more than $1.3 Million in reserve improving fund balance to one of the largest in the nation for its size. • Increased revenues 530%+ to over $1.6 Million per year. This was more than any other CEO in its history.• Increased membership base from 1,300 to over 3,500 through multiple campaigns • Recognized as national bureau sales leader in 1995, 96, 97, 07, 08, 11,12.• Chaired committee that developed a national code of conduct for selling BBB memberships and was then re-elected to this board serving on CBBB Executive Committee. • Won numerous national competitions for member communication, retention, new sales and investigations outperforming 24 other like-sized firms in industry. • Developed consumer education foundation supporting a local scholarship program. Management.• Improved coverage via telephone and internet services by developing a 24 hour service which significantly reduced “busy signals” when people were trying to reach the Bureau.• Reduced days to close for each customer complaint to 10% below industry average by creating new programs with dispute resolution and customer service using technology and people person approaches. • Elected to represent Southwest Region on the CBBB Board of Directors and then served on the Bureau of Operations Committee for a number of years. CEO | President

Managed | Sales | Operations | public relations | and Administrative departments. Took this start up firm from zero members to over 1,000.

Worked on complaints and public reports in the morning and sold memberships in the afternoon.

Mobile home finance division