John Rizk Email & Phone Number

Utica, Mi, Us

• Provide support to the entire Public Safety Department after hours (24/7) on several occasions • Work with vendors to resolve issues for Public Safety specialty software (Central Square, IDNetworks, Watchguard)• Provide continual education to lower technicians in the form of one-on-one and creation of ‘How-tos’• Assessed and lead the deployment of equipment for the Fire Department• Point of contact for specialty software – Mugshot, Livescan (DDC)• RDP into servers to resolve application issues (CAD, RMS, MCT, etc)• Use various applications such as: Active Directory, SCCM, RDP, CMD, and many more for daily tasks• Worked closely with IDNetworks when upgrading servers/applications• Ability to communicate and work effectively with all levels• Work to bring up locations online with DPD network – DPS, MGM, Guardian Building

• Provide level III support to users remotely and on-site to various locations• Educate users while providing support in a professional manner• Work with Active Directory to reset user passwords, maintain/edit user permissions and OUs• Assess the needs of Operations - Video wall project • Identified/provided areas that needed improvements such as: Storage and Data management • Performed site wide application upgrade of MS Office 2003 to MS Office 2013 by utilizing the network, various methods and tools (CMD, IPScanners, etc.)• Worked with various System Administrators and project managers to install SCCM Client on all DDOT machines to integrate them into the city domain• Perform server hardware upgrades and hard drive swaps• Create documentation/resolution guides for technical issues

Detroit Department Of Transportation

• Provide level III support to users remotely and on-site• Conduct a project that focuses on a site wide application upgrade of MS Office 2003 to MS Office 2013 by utilizing the network, various methods and tools (CMD, ipscanner, etc)• Preform server upgrades and hard drive swaps• Oversee and preform the SCCM Client install project for DDOT

• Add/Edit/Delete Inventory Data• Communicate with IT/Accounting/Inventory Control/Sales/Marketing to achieve company goals• Communicate with manufacturers to maintain data integrity and configuration• Work with specialized utilities in order to complete tasks such as Prophet 21 and Merchant Tribute Product Maintenance• Utilize Excel functions to maintain and update company related inventory data• Prioritize tasks/projects and logging time via ticketing system • Developed ways to improve data management processes and made recommendations to upper mgt.• Responsible for over 80 manufacturer lines valued at 90 million dollars with over 300,000 line items• Perform tasks with great attention to detail to ensure absolute data accuracy• Assess the needs of internal and external clients to provide information and assistance through a data collection system to resolve operational issues• Create Ethernet cables• Create users in AD/FTP/Exchange/Website back-end • Setup user workstations and provide access to necessary applications and hardware• Maintain and troubleshoot phone system• Troubleshoot hardware such as workstations, network printers, barcode scanners, monitors, etc.• Provide technical support for Windows OS and various applications• Create business rules within the helpdesk to reduce and sort tickets• Maintain and troubleshoot backup systems• Created documentation for AD/Specialty software account creation• Created a FTP video tutorial for external clients to reduce amount spent on phones for IT/Sales Reps.• Assist in API integration support for external clients• Provide training on inventory software to end-users• Review and document IT inventory• Hold domain admin rights to grant end users permission to perform tasks• RDP into several servers to perform various tasks• Perform windows updates on several windows servers

• Setting up family and friend’s computers• Setting up networks• Setting up switches for home and business use• Configuring wired and wireless routers (DHCP, STATIC IP, Port Forwarding, Router password, WPA password, SSID)• Removing viruses/malware for family, friends, colleagues and clients• Installing/upgrading hardware (Hard drives, RAM, Graphics cards, CD/DVD Drives)• Troubleshooting hardware/software/connection issues• Worked with Data Recovery software• Setting up/Configuring network printers• Installing various operating systems (Windows, Mac OS, Linux)• Educate clients on using computers safely • Reformatting hard drives• Setting up websites for personal and small business use• Setting up a home server for personal use• Worked with various applications ranging from Microsoft Office to Microsoft Server 2008 Enterprise • Have a basic knowledge of the command line (ipconfig, nslookup, ping, tracert)• Worked with firewalls (Block programs, Exceptions)

Troy, Michigan

• Cashier• Stock/inventory• Investigated/resolved a technical problem that prevented the computers system from operating• Assist customers with a friendly and knowledgeable attitude• Selected multiple times to participate and support a Lego Event to promote their product around the country

• Developed, configured and designed the company’s server to centralize data and to provide management oversight• Used Active Directory to create user accounts• Configured the server to allow remote access for employees inside/outside the network• Configured Group Policy to meet user account requirements• Worked with various server/desktop applications• Troubleshooting employee computer issues• Expressed information to individuals/groups effectively on technical issues and provided alternative recommendations which were adopted• Identified problems and centralized solutions for multiple locations• Developed and conducted user trainings, which included account creation, maintain group policies, data backup• Created and maintain backup system• Recovered server HDDs due to power surge using recovery software• Handled sensitive patient information in a secure environment• Collaborated with hardware manufacturers to resolve server technical issues

• Troubleshooting various computer systems such as Windows Operating Systems/Mac OS• Identified problems and developed solutions for end-user technical issues• Troubleshooting VPN/Connection issues• Troubleshooting various applications such as MS Office, IE, MS Lync, SAP, Adobe, Salesforce, and many more• Prioritize tasks via ticketing system• Developed and published a solution guide to deal with specific application issues• Communicated effectively orally and in writing with other technicians to get issues resolved quickly• Maintained a 4.93/5 customer satisfaction rating

• Provided high quality customer service• Handled money transactions along with nightly deposits• Maintained stock and a clean workplace

• Revamped the Portfolio Management team’s intranet site• Created a very detailed user guide for existing and future employees to maintain/update the intranet site.• Communicated with team leaders to finalize project• Conducted a technical presentation to associates of TARDEC pertaining to assigned project

Bachelor'S Of Science, Information Technology, 3.57

Associate'S Degree, Information Technology

Spent 3 years going for Mechanical engineering until I realized my true passion was IT.