John Keating 🐨 Email & Phone Number

Waterloo, ON, CA

• Developed and delivered training program for software rollouts for new clients ensuring customer success
• Sourced and implemented learning management system (LMS) and served as LMS administrator in creating user accounts, assigning courses per role, and running custom reports for clients, leading to 1,000+ users, 96%.
• Created all client-facing curriculum and documentation, including SCORM files for online learning, manuals, tip sheets, and quick reference guides
• Facilitated synchronous training sessions online and in-person
• Built multi-level onboarding certification plan for new hires
• Consulted directly with CEO, vice presidents, directors, customers, and subject matter experts to identify knowledge gaps

I specialize in helping organizations start and grow their training function. Contact me when:* You are ready formalize the training plan for your employees or clients * You know you need some sort of curriculum, but don't know where to start.My passion is helping organizations achieve their mission through excellent training programs. I will get you.

Seattle, Washington, US

Toppenish, Washington, US

Instructional design for ambulatory providers, nursing staff, and ancillary services covering 5 regions located in Washington and Oregon.Workflow development linking current state to future state electronic health record systems

Walnut Creek, CA, US

• Responsible for coordinating and overseeing activities of Cadence and Professional Billing instructional designers; main point of contact for all training-related activities for Community Connect
• Instructional Designer for EpicCare Ambulatory application for Community Connect clinics
• Built MST training environment for classroom training
• Delivered classroom training for physicians, nurse practitioners, midwives, nurses, and medical assistants
• Scheduled classroom training and registered all students for classes
• Epic Catalyst administrator for Community Connect team

Tacoma, WA, US

Renton, WA, US

• Used Epic Training Wheels and organizational workflows to develop training curriculum for ambulatory providers, nurses, and surgeons. Delivered software preview demonstrations for individual clinics.
• Developed curriculum (lesson plans, exercise booklets, quick-start guides, assessments, and handouts) for clinical users in Primary Care, Urgent Care, and Specialty clinics
• Built MST training environment, including users, providers, patients, and schedules
• Trained Credentialed Trainers to deliver curriculum
• Provided Go-Live support, including command center, floor support, and tip sheet creation
• Designed and delivered curriculum for Kaleidoscope (Ophthalmology)

Sacramento, California, US

Matawan, New Jersey, US

• Single source for all training-related activities in region comprised of three divisions with approximately 200 employees. Responsible for needs analysis, curriculum development and adaptation, course facilitation, and.
• Adapted existing training materials to champion organization’s objective of providing excellent customer service
• Instrumental in maintaining region’s standing as a top performer nationwide on customer satisfaction survey results through continuous improvement initiatives.
• Developed job aids, reference material, questionnaires, tests, and activities to reinforce classroom learning.
• Facilitated training in classroom and off-site field locations.
• Managed training budget, developed reports, and administered evaluations.

Atlanta, Georgia, US

• Responsible for managing the relationship between the organization and all homeowners in assigned community of 124 homes from the time of purchase through end of warranty period, including orientations, service request.
• Ranked in the top 5% of communities in division on both short-term and long-term customer satisfaction surveys.
• Helped develop, facilitate, and present new Trade Partner Training curriculum, including needs analysis, integration of management input, and alignment with corporate culture and mission.
• Selected as mentor for new hires and interns, with responsibilities for field training and development

Calgary, Alberta, CA

• Performed quality assurance walk-throughs and new home orientations. Responded to warranty service requests by meeting with homeowners, troubleshooting issues, performing repair work, and scheduling subcontractors.
• Worked autonomously in satellite location.
• In absence of service request tracking system, created MS Excel spreadsheets to track service requests, set performance goals, and monitor personal performance.

• Full life cycle management of complex millwork and construction specialties projects ranging from $10K to $1M.
• Trained new employees in estimating, project management, and computer applications.
• Facilitated organizational change from manual drafting and estimating to computer-based system.
• Consistently completed projects on time and under budget.
• Responsible for estimating, purchasing, scheduling, and delivering multiple projects simultaneously.

Certificate, Human Resources

Certificate, Supervisory Development

Certificate, Online Teaching And Learning

Bs, Psychology