John Macgowan Email & Phone Number

Parsonsfield, Me, Us

Parsonsfield, Me, Us

Colorado Springs, Colorado, Us

• Created and Maintained Fleet Deployment via Rancher for Kubernetes Multus CNI• Utilized Python to automate DNS, DHCP, and CA (certificate authority) configuration within a Puppet and Linux environment.• Setup GitLab pipeline features such as on-prem GitLab runner• CI/CD pipeline Python linting including isort, Black, flake8, and pylint.

Boston, Ma, Us

Championing a cooperative environment, I led a group of engineers in successful automation efforts,cultivating team work and capitalizing on the combined knowledge to optimize workflows, diminish manual labor, and improve productivity. This resulted in a savings of $25 million in vendor contracts, 2 FTE worth of resources, and $85k in manual effort.Architected Modernized messaging solution to provide applications with scalability, real-time data processing, and robust fault tolerance, surpassing the limitations of traditional legacy systems and enabling high-performance, data-driven applications while balancing cost awareness.Led a team of engineers where we built customized solution written in GoLang to support licensing cost mitigation goals for our enterprise by creating an event stream in Kafka based on Flexera software asset discovery data.

Rochester, Ny, Us

Provides moderately complex technical support during critical and non-critical business hours on server hardware, operating systems, and software. Is proactive and reactive for problem alerting, analysis, resolution, and follow up to ensure platform stability.Deploys and configuring moderately complex server operating systems and applications (Corporate and Third-Party) in physical, virtual, and containerized compute environments to corporate and vendor standards.Performs moderately complex application and storage system upgrades (hardware/software) as well as periodic health checks in accordance with established corporate policies and procedures.Supports cross-functional project teams to help deliver solutions as required.Creates and maintains technical reference documentation to be used in support and training of Information Technology (IT) personnel.Proactively identifies and automates the resolution to availability and performance failures throughout the environment.Proactively identifies work requests that can be downshifted to Operations staff or automated via software automation and orchestration tools. Ensures that all working knowledge sets are properly documented and communicated.Participates in the creation of corporate standards, best practices, and roadmaps for IT systems and technologies.Participates in the creation of designs for corporate IT systems.

Rochester, Ny, Us

Support cross-functional project teams to fill in middleware design gaps and help solve design problems often using a Dev Ops approach.Proactively identify and create automation using Ansible and Python that not only reduces toil created from reoccurring requests, but improves client/business services availability. Emphasis on source code control for standardization in pre-production and production.Deploy, configure and support mostly complex middleware and applications (Corporate and Third-Party) in physical and virtual compute environments for use by internal and external systems.Create and maintain technical reference documentation (Wiki knowledge base) to be used in support and training of Information Technology (IT) personnel

Rochester, Ny, Us

Rochester, Ny, Us

Responsible for overall availability and troubleshooting of Non-Production environment.Single point of contact (SPOC) for Non-production infrastructure and code change issues.Reporting and tracking of availability impacting events.Reduce Non-Production deployment times from 1 hour + to less than 30 minutes which realized a 30% gain in availability.Implement scripting solutions to assist with resource contentions on older hardware resulting in 60% less infrastructure availability impacting events.Lead root cause analysis meetings to identify recurring issues throughout Non-Production environment working with IT Operations, Development, and Upper Management for long term solutions.Championed usage of monitoring (SPLUNK/AppDynamics) within Non-Prod to become more proactive to issues.

Rochester, Ny, Us

•Maintained a 95% client retention rate for Paychex top tier clients through 2016 in the role of Technical Account Manager with 8.4 million dollars of retained revenue.•Extensive use of the ITIL framework Change Request process for application and procedure enhancements successfully releasing 250 client impacting changes.•Resolve Client’s network issues using tools such as Citrix EdgeSight and SPLUNK.•Provide leadership and direction for complex escalated issues involving cross-functional groups for a timely resolution.•Perform audits, mentor peers, develop training, and publish internal knowledge articles as a Right Answers knowledge coach.•Automate manual SQL queries using Tidal Enterprise Scheduler and SPLUNK to produce usable formatted output.

Rochester, Ny, Us

Rochester, Ny, Us

Completed reconciliation of major California accounts from previous invoices (2004-2008) and determined a $784,000 discrepancy in favor of the company.Evaluated Contract Deliverable Review Lists for proper bid submission.

Administer RFQ's for alternative options to lower cost/price.Found source for critical product part through lead exploration.Maintain detailed records of communication with suppliers and internally.Provide Cost Analysis of suppliers for upper management.Was a temporary assignment.

Bachlors Of Science, Management, Finance

Associates Of Science, Bussiness Administration