John Milligan Email & Phone Number

Rochester, Gb

Higham, Kent

Founder of Telegraph Consulting Ltd, Driving Excellence Through Innovation: Transforming Processes, Agile Project Management, and Inspiring Business Growth

Bracknell, England, United Kingdom

To depict, evaluate, and govern the Online Operating Model, as Retail Lead, I directed a multi disciplinary teams focused on evolving the shop operation to deliver a better digital customer experience, simplify processes, and increasing profitability. I achieved these goals by leveraging data and insights to identify performance issues, analyse root causes, and generate innovative solutions that drove productivity and cost efficiencies.Utilising a data-driven approach enabled me to make informed decisions, optimising shop operations and improving online efficiency. By continuously refining processes, we not only enhanced the customer experience but also reduced operational costs, directly contributing to higher profits for the business. Through these efforts, we ensured that the shop operation remained competitive, streamlined, and profitable.

Southern England

Provide expertise, advise on continuous improvement, and give direction to Waitrose branches and Customer Fulfillment Centers (CFCs).Drive the implementation and engagement of central projects and initiatives through effective communication, presentations, engagement meetings, branch visits etc.Analyse business results and reports in order to identify opportunities for improvement and growth.Effectively engage Key Stakeholders in the delivery of all aspects of Online Operations, ensuring that the operational execution of all online services is applied with the same diligence, passion and standards synonymous with the Core Branch operation.

Bracknell

Monitor and identify KPI data, producing analysis on key trends for Central stake holders.Research business opportunities for improvement by remaining commercially aware, monitoring initiatives across the global Retail sector.

National

Successfully deliver projects including: reformating the BoH operations for all branches and changing delivery routines across the estate to realise supply chain benefits.Respond to and manage challenges from Senior Business Stakeholders to ensure projects remain on track and deliver projected business benefit.

South East, England

Managing a team consisting of Section Managers, Assistant Sections Managers and Non Management Partners to deliver an excellent customer shopping experience at all times. Interrogate business results within my area in order to identify opportunities for operational improvement.Conduct appraisals and performance reviews for my direct reports to support their personal and career development and reach their full potential.Manage established business procedures and protocols to enhance branch reputation and ensure legal compliance in all areas.

Sevenoaks

Manage all Fresh Food areas through 6 direct reports, ensuring standards were maintained and business targets achieved.Implement an instore Food Court concept, 1 of 3 in the business at the time.Run the day to day operation in the role of Duty Manager.Host Local Authority visits to ensure due diligence is proved and any recommendations were acted upon to their satisfaction.

London & South East

Responsible for managing standards and achieving business targets in Night Shift and Provisions Sections.