Most recently founded Telegraph Consulting Ltd to leverage my extensive experience in Project Management, Process Improvement, and Transformation. Previously at Waitrose, I championed a culture of excellence and strategic growth within the company’s online operations. My role combined Agile Project Management and Business Strategy to drive continuous improvement and enhance operational efficiency in online fulfilment.One notable achievement was leading a project that implemented supervised AI to boost both operational efficiency and the online customer experience. Collaborating closely with key stakeholders and a multidisciplinary team, I ensured the AI system was seamlessly integrated into existing operations while upholding Waitrose’s high standards.In addition, I spearheaded initiatives that doubled the performance of perfect online orders, significantly improving customer satisfaction and retention. Through innovation, data analysis, and teamwork, my efforts helped solidify Waitrose’s market position, ensuring that online operations consistently delivered excellence.
-
Change Manager - TechnologyScrewfixRochester, Gb
-
DirectorTelegraph Consulting Ltd Aug 2024 - PresentHigham, KentFounder of Telegraph Consulting Ltd, Driving Excellence Through Innovation: Transforming Processes, Agile Project Management, and Inspiring Business Growth
-
Online Operations Development Manager (Continuous Improvement) At WaitroseWaitrose & Partners Oct 2021 - Aug 2024Bracknell, England, United KingdomTo depict, evaluate, and govern the Online Operating Model, as Retail Lead, I directed a multi disciplinary teams focused on evolving the shop operation to deliver a better digital customer experience, simplify processes, and increasing profitability. I achieved these goals by leveraging data and insights to identify performance issues, analyse root causes, and generate innovative solutions that drove productivity and cost efficiencies.Utilising a data-driven approach enabled me to make informed decisions, optimising shop operations and improving online efficiency. By continuously refining processes, we not only enhanced the customer experience but also reduced operational costs, directly contributing to higher profits for the business. Through these efforts, we ensured that the shop operation remained competitive, streamlined, and profitable. -
Ecommerce Business Development ManagerWaitrose Jul 2011 - Oct 2021Southern EnglandProvide expertise, advise on continuous improvement, and give direction to Waitrose branches and Customer Fulfillment Centers (CFCs).Drive the implementation and engagement of central projects and initiatives through effective communication, presentations, engagement meetings, branch visits etc.Analyse business results and reports in order to identify opportunities for improvement and growth.Effectively engage Key Stakeholders in the delivery of all aspects of Online Operations, ensuring that the operational execution of all online services is applied with the same diligence, passion and standards synonymous with the Core Branch operation.
-
Retail AnalystWaitrose Jun 2009 - Jul 2011BracknellMonitor and identify KPI data, producing analysis on key trends for Central stake holders.Research business opportunities for improvement by remaining commercially aware, monitoring initiatives across the global Retail sector.
-
Project ManagerWaitrose Feb 2007 - Jun 2009NationalSuccessfully deliver projects including: reformating the BoH operations for all branches and changing delivery routines across the estate to realise supply chain benefits.Respond to and manage challenges from Senior Business Stakeholders to ensure projects remain on track and deliver projected business benefit.
-
Department ManagerWaitrose Oct 2002 - Feb 2007South East, EnglandManaging a team consisting of Section Managers, Assistant Sections Managers and Non Management Partners to deliver an excellent customer shopping experience at all times. Interrogate business results within my area in order to identify opportunities for operational improvement.Conduct appraisals and performance reviews for my direct reports to support their personal and career development and reach their full potential.Manage established business procedures and protocols to enhance branch reputation and ensure legal compliance in all areas.
-
Fresh Food Trading Manager (Senior Team)Tesco Apr 1998 - Oct 2002SevenoaksManage all Fresh Food areas through 6 direct reports, ensuring standards were maintained and business targets achieved.Implement an instore Food Court concept, 1 of 3 in the business at the time.Run the day to day operation in the role of Duty Manager.Host Local Authority visits to ensure due diligence is proved and any recommendations were acted upon to their satisfaction. -
Section ManagerSainsbury'S Oct 1991 - Apr 1998London & South EastResponsible for managing standards and achieving business targets in Night Shift and Provisions Sections.
John Milligan Education Details
-
Sir Joseph Williamsons Mathematical School, Rochester
Frequently Asked Questions about John Milligan
What company does John Milligan work for?
John Milligan works for Screwfix
What is John Milligan's role at the current company?
John Milligan's current role is Change Manager - Technology.
What schools did John Milligan attend?
John Milligan attended Sir Joseph Williamsons Mathematical School, Rochester.
Who are John Milligan's colleagues?
John Milligan's colleagues are Danielle Eales, Kirk Melvin, Emily Bellerby, Gary Collier, Kyle Tverdon, Sam Hiscock, John Sudbury.
Not the John Milligan you were looking for?
-
1milliganknight.com -
John Milligan
Greater London -
1jci.com -
John Milligan
Edinburgh2loganpm.co.uk, baywa-re.co.uk
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial