Primary focus of analyzing business processes, systems, and data to identify opportunities for improvement and provide insights to stakeholders.Conducted requirements gathering sessions with stakeholders to define business needs, functional requirements, and project scope, using various elicitation techniques such as interviews, surveys, and workshops.Developed detailed business requirements documents (BRDs) and functional requirements documents (FRDs), including use cases, process flows, and data models, to communicate requirements to development teams and ensure alignment with business goals and objectives.Conducted gap analysis to identify areas where current processes or systems are not meeting business needs, and recommended solutions to address the gaps.Participated in Agile project methodologies, utilizing project management tools such as JIRA to manage project scope, timelines, and deliverables.Conducted data analysis and created data visualizations to support business decisions, using tools such as SQL, Excel, and Tableau.Collaborated with cross-functional teams, including IT, operations, and finance, to ensure successful implementation of business solutions and maximize business value.Conducted user acceptance testing (UAT) and provided training and support to end-users, ensuring successful adoption and use of new systems and processes.Contributed to continuous improvement initiatives, recommending process and system enhancements to increase efficiency, reduce costs, and improve overall business performance.

- Proficient in managing major functional areas of a highly specialized operations workflow- Responsible for managing a large team across several functional processing areas- Operate in compliance with all operational controls and understand audit requirements- Highly focused not only on supervising, but also developing my employees for the next level- Partnered with Human Resources in selecting and hiring front line associates well suited for roles in a production environment- Maintained focus on customer service and quality while ensuring service agreements are met or exceeded- Strongly reinforced a positive culture by illustrating, promoting and upholding a positive and productive work environment- Provided training and coaching to tenured associates as well as new hires- Organized and facilitated team huddles for regular communications and team building activities

Found and lead Moody Teas, a startup specializing in organic herbal tea blends, from conception to successful launch.Conduct market research to identify market opportunities, customer needs, and competitors, using insights to develop a unique value proposition and brand positioning.Develop and execute a comprehensive business plan, including product development, supply chain management, marketing, and sales strategies.Establish relationships with suppliers, manufacturers, and distributors, negotiating contracts and managing the end-to-end supply chain to ensure high-quality products and timely delivery.Develop and manage the company's budget, financial statements, and forecasting, ensuring financial sustainability and growth.Lead a team of employees and contractors, providing guidance and direction on day-to-day operations, including production, logistics, and customer service.Develop and execute a comprehensive digital marketing strategy, including website design, social media, email marketing, and influencer partnerships, resulting in increased brand awareness, customer engagement, and sales growth.Manage the company's e-commerce platform, ensuring smooth operations, order fulfillment, and customer support.Contribute to the development of new product lines and flavors, utilizing customer feedback and market trends to drive innovation and product differentiation.Establish a strong corporate social responsibility program, sourcing materials responsibly, supporting organic agriculture and sustainable practices, and donating a portion of profits to environmental causes.

Worked as a universal banker at Credit Union 1, a member-owned financial institution that provides a range of banking services to individuals and businesses.Provided excellent customer service to members, assisting them with their banking needs, including deposits, withdrawals, loan applications, and account maintenance.Cross-sold products and services, such as credit cards, auto loans, and mortgages, to members based on their needs and financial goals, resulting in increased revenue for the credit union.Processed and reviewed loan applications, ensuring compliance with underwriting and regulatory guidelines, and provided timely and accurate information to members.Resolved customer inquiries and complaints, demonstrating excellent problem-solving and conflict resolution skills.Maintained accurate and up-to-date member information and transaction records, ensuring compliance with federal and state regulations.Participated in training and development programs to enhance product knowledge and sales skills, and contributed to the team's success by sharing best practices and collaborating with colleagues.

Worked as a Client Services Manager at Echo Global Logistics, a leading provider of technology-enabled transportation management services.Managed a portfolio of clients, ensuring their satisfaction by delivering exceptional customer service, building strong relationships, and understanding their logistics needs and goals.Coordinated and executed transportation solutions, including freight brokerage, intermodal, and truckload services, utilizing Echo's proprietary technology platform and network of carriers and partners.Led regular meetings with clients to review performance metrics, discuss service enhancements, and identify opportunities to streamline operations and reduce costs.Collaborated with cross-functional teams, including operations, sales, and IT, to ensure seamless execution of customer solutions and maximize customer value.Analyzed market trends and industry developments to identify new business opportunities and expand the client portfolio.Trained and mentored junior team members, providing guidance on client management strategies, sales techniques, and logistics operations.Contributed to the development of internal processes and procedures, leveraging best practices and continuous improvement principles to optimize client services delivery.

Primary responsibilities focused on closing new contracts with existing or returning merchants to the platform while providing exceptional service in the process. Calls are taken through an inbound-queue framework and closes are made either through call or via e-mail.Create Merchant loyalty and retention are driven through such services. Additional responsibilities include conflict resolution, following appropriate compliance, and acting as a liaison for departments such as customer service, account payable, and risk based on the appropriate situation. Critical judgment must be made for every inquiry for every merchant.Also utilize economic forecasting due determine marketing campaign success based off of locality, seasonality, and regional market trends and behaviors.

Main duties include but are not limited to; look for anyone or anything suspicious in their area of responsibility by monitoring video cameras, scanning crowds, inspecting property and supervising activities. After hours, they regularly check that all windows, gates and doors on a property are secure. Work to ensure all security equipment is working properly.Tally and Track each day's activities, follow up on security guards and write daily reports. Any incidents or suspicious people are recorded for review by security managers.

Under general direction, performs a variety of technical and support services involving printing and production operations; performs cost analysis and establishes and maintains production schedules; performs related duties as assigned. Provides consultation and assistance to clients during project development regarding the printing production process including how to coordinate and facilitate the project’s requirements in a timely manner, formulating and preparing print requests, assisting in design and typesetting, choosing appropriate paper and ink combinations, and the impact of choosing the appropriate paper quality for the finished print job; recommends various printing systems; conducts cost analysis and timeline impacts for specified projects; acts as a technical resource to advise clients regarding appropriate printing and production methods to meet print needs within budgeted goals; coordinates competitive quotes and prices, printing and production requirements with outside vendors as necessary

We are an Entertainment and Cultural Development Company. Momo Summertime Enterprises seeks to expand the working knowledge of Popular Asian Culture as well as specializing in cultural immersion and education.

Designing, coding and unit/integration testing using methodologies, technology and toolsDebugging and troubleshooting code related issues/defectsProducing client deliverables such as detailed designsGaining an understanding of the unique business and technical requirements on each engagement to facilitate the most appropriate solution designPracticing strong configuration management and version controlRepresenting Embeya professionally in both client and team situations

Provide excellent service to members/guests by answering phone calls, setting appointments, keeping members apart of their membership program.

Provide excellent service to members/guests by answering phone calls, setting appointments, greeting member/guests upon arrival and selling memberships.Ensure administrative tasks including filing, member folder maintenance and data entry of client records and surveys are maintained.Ensures clinic is kept impeccably clean including therapy rooms, common areas and store rooms.Various duties as assigned by Clinic Management.

Provide excellent service to members/guests by answering phone calls, setting appointments, greeting member/guests upon arrival and selling memberships.Ensure administrative tasks including filing, member folder maintenance and data entry of client records and surveys are maintained.Ensures clinic is kept impeccably clean including therapy rooms, common areas and store rooms.Various duties as assigned by Clinic Management.

Provide General Board Voting as well as assisting the current Chairman.

Greeting customers in the store and being very attentive to what they need and what they are looking for. We also push to hand out 'shoppers' to every customer as a convenience for them, and as shop lifting protection for us. We also constantly clean the store and fold/arrange everything at close.

Account Management, Client Satisfaction, Lead Advertisement Recruiter

Provide outstanding customer service (greet and acknowledge every customer).Enjoy helping people improve their well-being by drinking tea.Maintain a detailed knowledge of the companies’ products and services.Maintain an awareness of all promotions and advertisements.Effectively and consistently meet or achieve sales goals.Promote team work by helping to motivate and set a great example for my co-workers.

Schedule and direct a crew of Maintenance Technicians involved in one or more craft specialties; train and provide work direction and guidance while performing work in one or more of the skilled trades

Effectively and consistently meet or achieve sales goals.Forming a Schedule to help meet sales goals.Proper filing and paperwork management.Preform magic tricks for potential customers.

The layout staff helps the layout editor with page layout of all editorial sections of the newspaper, including custom-design of the Features and Entertainment section covers. This position is progressive in skill level with ongoing training to improve their layout and graphic skills.

Serve VIP guest at a range of venues.

Telemarketing

Help people know that their pets were in good hands, as well as assist the Veterinarian with clients.