John Robel Email and Phone Number
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John Robel personal email
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As an experienced leader, I'm known for driving successful technology projects through close collaboration with diverse teams within and beyond the company. My strength lies in managing large, complex, cross-functional programs and consistently surpassing expectations. With expertise spanning architecture, design, sales, and customer success, I adopt a data-driven, collaborative approach to problem-solving and process optimization. My passion for emerging technologies uniquely positions me to thrive in a dynamic and innovative environment.Specialized in Security with the expertise to advise at the executive level, work hands-on with my team at the operational level, advocate for the customer, and envision the product strategy and future direction. A trusted advisor and champion of "Security at the Speed of Cloud."Mission Statement:1. Empower my teams to achieve more than they thought possible, together and as individuals.2. Organize chaos in a meaningful direction.3. Define new standards of excellence with technology solutions.Experience, Skills & Expertise:• Customer Success Obsession: Pioneered initial metrics framework to measure and improve retention• Manage teams of up to 16, direct and remote, with budgets up to $2.5M• Evangelized project and roadmap prioritization in Project Priority Review boards.• Strengths: Team leadership, strong communication skills, transparency, calm in a crisis, both strategic and tactical, creativity, and sense of humor. • Leadership style: Transformational, coach & mentor, empowering, democratic. • Known for: Delivering value, maximizing resources, coaching & mentoring, and "MacGyver-ing."• Philosophy: Good leadership is the sum of its parts – part skill, training and experience, and part magic. • What drives me: Leading and mentoring teams, products that make a difference, Team LeadershipRevenue Growth, MetricsArchitecture, OperationsIT Infrastructure, Professional ServicesCoach, MentorCustomer SuccessSolutions EngineeringGovernance, Risk, and Compliance (GRC)Information SecurityDevOps, DevSecOpsVendor ManagementCloud Services - AWS, Azure, GCPCompliance Frameworks - CIS, GDPR, PCI, SOX, NIST, ISO 27kAuthentication Services - Active Directory, ADFS, Okta, PingOneContainerization - Kubernetes, Docker, Swarm, OpenShift, Container orchestration)Networking - CrowdStrike Falcon, Palo Alto Networks, Cisco switches and firewalls, F5 load balancing and application networkingCollaboration - Office 365, Google Docs, Slack, Teams, ZoomOperating Systems - Windows, Linux, Mac
Crowdstrike
View- Website:
- crowdstrike.com
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Regional Sales EngineerCrowdstrike Mar 2023 - PresentRemote, UsNavigated complex technical landscapes, gathered customer needs, and effectively led cross-functional teams, assisting organizations in preventing breaches by leveraging the Falcon Platform in pre and post-sales scenarios.● Articulate complex security problems to a diverse set of audiences.● Define, implement, and lead proof of value processes for new and existing customers.● Present at local events in the Pacific Northwest on security best practices.
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Senior Cloud Solution ArchitectCrowdstrike Aug 2022 - Mar 2023Remote, Us
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Tam DirectorStrongdm Apr 2022 - Aug 2022Burlingame, California, UsStrategically devised and executed plans to drive customer adoption. Led the establishment a high-performing team dedicated to delivering an exceptional kickoff experience for customers. Helped shape the ongoing strategy and mission of the StrongDM Privileged Access Management platform, with a primary focus on Fortune 500 Enterprise customers.● Demonstrated adaptability and resilience during a challenging economic time, leading to a short tenure.● Forged strategic relationships with senior leaders across organizations to exchange valuable insights.● Served as a trusted advisor on complex business decisions, influencing all areas and levels of StrongDM. -
Security Systems Engineer, Prisma CloudPalo Alto Networks Jan 2020 - Apr 2022Santa Clara, California, UsPartner with Sales and provide the technical expertise and guidance to establish trust with key clients. Function as the technical authority on Palo Alto's AWS, Azure, and GCP cybersecurity offerings. Interact directly with the customer to frame their needs, answer questions, build a model, and perform the demo. Deliver Proof of Value to get the technical win and become the "go-to" resource for the customer. ● Lead conversations about trends and emerging changes to the cloud security landscape for critical data, intellectual property, and applications. ● Be the technical voice of Sales for all things related to security and compliance in the cloud and containerized infrastructure. ● Evangelize the partnership of Security in DevOps and SecOps (DevSecOps) as a business premise to integrate Security at the speed of the Cloud.● Act as a conduit for customer feedback and competitive intelligence to Product Management. -
Manager, Customer Success EngineeringPalo Alto Networks Mar 2018 - Jan 2020Santa Clara, California, UsLed a technical team supporting the combined services of Prisma Cloud 2.0 – our cloud-native security platform (Evident.io, Redlock, TwistLock & Aporeto) to deepen the technical aspects of customer relationships. It includes the "Cloud Security Posture Management" (CPSM) and "Cloud Workload Protection" (CWP). ● Developed team members, set goals, tracked progress, managed resources, and budget, including headcount justification with supporting data. ● Hired team members based on the potential to fulfill future company growth profile and promoted from within. ● Defined job descriptions and established training requirements for leveling and certification of team members. ● Led training initiatives to ensure the team understood security principles and best practices for AWS, Azure, and GCP. ● Established and tracked Operational Level Agreements (OLAs) with other teams that supported customer Service Level Agreements (SLAs). ● Performed as Customer Support Manager for the Evident platform during acquisition. (6 mo) ● Transitioned to Customer Success Manager for Redlock acquisition to change focus from tactical break-fix to relationship-based support. ● Spearheaded strategy for automation and run books to onboard customers quickly and consistently. ● Created an SOW for a new SKU to sell a packaged onboarding professional service with specific deliverables.Accomplishments● Built a team of 6 in Santa Clara, CA, built a 2nd team of 6 in Plano, TX, and led APAC support. ● Defined metrics to help predict customer renewal probability based on their usage of platform features.● Responsible for the Customer Success metrics for all enterprise customers and over $3M ARR.
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Manager, Solutions EngineeringEvident.Io (Acquired By Palo Alto Networks) Nov 2014 - Mar 2018Managed a team of dedicated security engineers that built automation solutions using the Evident.io platform and AWS, leveraging existing Python or Ruby SDKs. Worked closely with customers and developers to collect feature and enhancement requirements and manage engineers to build solutions that meet customer needs. ● Led a team of engineers focused on reliability and automation.● Managed the expectations on times and delivery schedules throughout the SDLC. ● Managed priorities based on customer impact, balanced with potential revenue generation.● Led team supporting Evident SDKs, providing updates and changes as necessary, working directly with the engineers to publish new APIs to match the platform functions.● Guided the team to leverage APIs to build and maintain onboarding scripts for Azure and AWS customers to programmatically load up hundreds of accounts.Accomplishments ● Defined and refined 100+ Azure and Google Cloud policies for parity with default AWS policies. ● Improved customizable default policies from 10% to over 80% that customers could build on.
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Principal Solutions Architect & Sales EngineerEvident.Io (Acquired By Palo Alto Networks) Nov 2014 - Mar 2017Recruited by the founders to consult with public cloud customers considering the security implications of their cloud-based infrastructure. Identified security risks and vulnerabilities throughout their entire infrastructure via the Evident Security Platform (ESP). ● Supported brand growth through writing blogs, help docs, use cases, and public speaking events. ● Pioneer Evident.io support, standing up the initial support offering, choosing and setting up the ticketing system. ● On the customer side, provided structured onboarding to ensure the rapid security and value of the investment. ● Customer advocate for feature requests and escalations.
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Adjunct Instructor And Curriculum DeveloperUniversity Of Washington Jun 2011 - Dec 2014Seattle, Wa, Us● Cloud Application Development on AWS Certificate Program ● Cloud Services for Storage Certificate Program ● Introduction to Cloud Certificate Program -
Sr. Technical Account Manager - Amazon Web Services (Aws)Amazon.Com May 2011 - Oct 2014Seattle, Wa, UsFacilitated communications between AWS Enterprise customers and internal engineering teams. Defined, proofed, and initiated centralized technical discussions to promote a single voice of the customer and point of contact to improve processes. Provided interim solutions where possible to help long-term delivery of the request. ● Primary escalation point to aid in troubleshooting service support requests. ● Mentored junior support members in both communications and troubleshooting steps with AWS tools and services. -
Manager, Digital Network OperationsThe Seattle Times Jul 2008 - May 2011Seattle, Wa, UsLed a team of 6 engineers and a ~$2M budget, supporting daily operations of the regional news and information websites. Took ownership of content delivery, balanced the security, cost, performance, and scalability of the internet properties. ● Defined and owned "small projects" ( < 40 hours of effort). It was a wildly successful concept and created a precedent for scoping projects tightly to fit the <40-hour parameter and increase the speed of deliverability. ● Liaised between business units to add new content and features to the websites, managed projects, set expectations, and provided communications. ● Virtualized 1/3 of the infrastructure to save rack space, reduce power costs, and enable faster response. -
Manager, It InfrastructureWatchguard Technologies Oct 2003 - Jun 2008Seattle, Wa, UsManaged the Corporate Infrastructure Team, composed of engineers, systems, finance, and database administrators. Responsible for multiple data centers hosting all production and pre-production systems in five locations. Responsible for regulatory compliance scanning, reporting, and maintaining e-commerce and intellectual property (PCI and HIPAA). Designed and managed the highly available web and email architectures to support public and internal systems. -
Intelligence AnalystUsmc Jun 1982 - Nov 2003Washington, Dc, UsProvided essential information to commanders to make informed strategic and tactical battlefield decisions. -
It ConsultantExcelsus Technologies Aug 1999 - Aug 2001Telecomm company on the leading edge of DSL filter production and technology. During 1999–2001 the company grew from $2.6m in sales to over $42m.
John Robel Skills
John Robel Education Details
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Northwest UniversityGeneral -
Southern Illinois University, CarbondaleWorkforce Development And Training
Frequently Asked Questions about John Robel
What company does John Robel work for?
John Robel works for Crowdstrike
What is John Robel's role at the current company?
John Robel's current role is Team Leadership ● Customer Success ● Solutions Engineering ● Security.
What is John Robel's email address?
John Robel's email address is jo****@****bel.net
What is John Robel's direct phone number?
John Robel's direct phone number is +120660*****
What schools did John Robel attend?
John Robel attended Northwest University, Southern Illinois University, Carbondale.
What skills is John Robel known for?
John Robel has skills like Cloud Computing, Security, Enterprise Software, Networking, Linux, Software Development, Databases, Virtualization, Amazon Web Services, Saas, Troubleshooting, Itil.
Who are John Robel's colleagues?
John Robel's colleagues are Tushar Walunj, Dustin D., Melanie Davis, Armando Gonzalez Jr., Chad Williams, Ian Landis, Marc Stanley.
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