John R. Cole, Mba Email & Phone Number

Dearborn, Michigan, Us

Overland Park, Ks, Us

• Manage and oversee the development of 10 System and Network Engineers• Responsible for employee hiring, performance evaluations, salary requirements, departmental budget, and employee training• Provide Professional Services engineers in a post-sales technology environment of technology and infrastructure components

• Direct Sales and Operations of day to day business transactions• Type 7 FFL• Manufacturing and Outside Sales (New and Used)

• Direct the day to day software programming and administrative functions of the Information Technology and Services department• Managed an IT department of 10• Direct the software development, testing, implementation, and support processes to improve quality and control for our engineer to order and manufacturing processes for the HVAC manufacturing of our Air Handler Units• Responsible for employee hiring, performance evaluations, salary requirements, departmental budget, vendor management, and employee training• Senior Leadership committee lead for IT infrastructure migration projects with CES Group and Nortek Inc, Projects include: Merging ERP systems, Re-IP across multiple sites, Domain and Active Directory Migration, Net App/EMC Storage and E:mail migration to Office 365.

Oklahoma City, Oklahoma, Us

• Direct the day to day administrative functions of the Information Technology department • Managed a Diverse IT department of 22 made up of: Web developers, Mainframe COBOL programmers, Network and SAN Storage Engineers, SQL DBA’s, IT Quality Assurance, Helpdesk Analysts, Telecommunications Administrators, and Computer operators• Continuously improved an overstaffed IT department that previously had no supporting role or consistent leadership due to ongoing change of top level company leadership• Improved overall IT alignment, Team development, communication and drove the reduction of costs• Responsible for employee hiring, performance evaluations, salary requirements, pricing, departmental budget, vendor management, and training• Led the design and replacement of an aging infrastructure to more align with the company goal of building a business continuity plan that planned for growth, strategic improvement and was more efficient and supported for business operations

St Paul, Mn, Us

• Direct the day-to-day administration of the information technology function(s) including budgeting, managing staff, establishing aggressive timeliness for major projects, and reviewing work in progress• Direct the software development, testing, implementation, and support processes• Conduct Infrastructure related vendor negotiation and management, to improve service and reduce cost, Managed Exchange Server, Domain Migration and Lotus Notes Conversion Projects• Continuously improve strategy, architecture, policies and methodology for the current and future IT plans, goals, and infrastructure• Point of Contact, Project Manager/Lead and Strategic planner with 3M as we migrated to 3M’s core IT systems, MS Exchange to Lotus Notes, Cisco VoIP Phone Systems changes, and Back End System Infrastructure Changes (IP Address, Server Configs, Remote Access, MPLS)• Direct the Customer Service Support Operations and training to Dental Imaging Centers and Doctors offices managing staff (US and Overseas), establishing aggressive timeliness for office installations, staff scheduling, and manufacturing overall production.• Conduct Customer Survey Analysis, Scanner Software Development, and support processes around the ‘ILUMA’, Imaging X-Ray scanning equipment• Improved overall information services, development, communication and drove the reduction of costs• Continuously improve strategy, architecture, policies and methodology for the current and future IT and ITS plans, goals, and infrastructure• Project Manager and Strategic planner for Microsoft Exchange Conversion and Blackberry Enterprise Server Management, setup and configuration• Managed and administered all Mobile phone services, setup, email, and support for entire enterprise, including Sales Support Teams• Merger with 3M Company, Ardmore, OK location was dissolved.

Dallas, Tx, Us

Key contributions:• Negotiated Voice and Data Circuit ATT 3 year contract that saved $MM+ in annual operating costs• Developed cohesive technical voice and IVR Team focused on prompt, professional customer service• Developed and wrote the Voice Replacement RFP with vendors: Aspect, I3, Cisco, and Avaya, not pursued due to AT&T Buy out (Merger with ATT)• Managed Voice Systems and IVR staff of 10, for 3, 320+ seat call centersSupervised:o Call center call processing: Voice, CTI, IVR related budgets, maintenance setup, sales / ordering, and inventory of all Voice communications equipment, Retail Store, E:Mail Management, and Computer Telephony equipmento Voice Replacement and Email Migration Project from a Nortel Symposium environment to a VoIP solution, developing vendor RFP, managing vendor contacts, vendor selection, technology overviews, site discovery and organizing potential vendor onsite and offsite meetingso Supported NICE Perform Call Recording Systems and Nortel Phone Switches at all 3 Call Centers and Corporate officeo Managed employee hiring, evaluations, salary requirements, telecommunications budget, training, and expertise on new telephony and telecommunications technologyo Maintained and Managed Corporate and all ISD Cell Phone policy, ordering, activation, BES activations and replacement of wireless equipment

Woodland Hills, Ca, Us

Key contributions:• Managed a NICE Call Recording Fork lift Project of 7.X analog call recording environment to an 8.X digital call recording environment at multiple sites• Helped develop and select vendors for a Voice Systems Replacement RFP for Farmers HelpPoints and Business claims offices around the United States• Managed Telecommunications Staff of 5, for 1500 seat call center• Controlled, Maintained, and budgeted for vendor contracts on Avaya, NICE, ATT, SWBell, Genesys, Siebel, Symon, Octel, and other hardware and software applications• Responsible for processing, IT budgets, setup, Disaster Recovery and inventory of all Telecommunications and Computer Telephony equipment• Responsible for employee hiring, evaluations, salary requirements, training, and expertise on new telephony and telecommunications technology• Worked closely with other Managers and VP’s to meet project deadlines, startups, and budget needs for all business

Fremont, Ca, Us

Key contributions:• Managed the replacement of Aspect Call Center PBX to an Interactive Intelligence (all in one) ACD phone switch• Installed, Maintained, and Administered call routing for technical support call queues on ASPECT 200R and EIC (Interactive Intelligence) ACD Phone Switch• Supported and setup open IVR system with 800 number service and DNIS call routing• Engaged in setup and installation of all SDN, ISDN T-1’s, phone, DIDs, CSU/DSU, incoming fax numbers, analog and digital lines in and out of call center, and ‘66 and 110’ block punch downs of all new phones• Responsible for migration to new phone system platform: PBX, voicemail, Microsoft Exchange to Lotus Notes e:mail, web chat, ACD, IVR, fax server, multi media, and CTI gateway all on a single NT serverserver

Mba, Business

Bba/Mis, Management Information Systems