General Manager • Director of OperationsHighly analytical and results-driven senior professional powered with excellent problem-solving abilities, offering broad-based experience in financing, budget writing, implementation, execution and extensive experience in operations. Rich and rewarding managerial experience of 25 years with acute focus on customer service. Strong ability to understand and lead processes and deliver in accordance with specified guidelines. Possess a vast understanding in financial reporting, analysis, forecasting, budgeting, cash management and operational controls for multi-location organization.AREAS OF EXPERTISE Leadership  Drug and Alcohol policy administration Operations  Ethnic sensitivity Dispatch Scheduling  Software implementation Highly Organized and Strong Analytical Abilities Human Resources  Articulate Oral and Written Communication Finance Customer Service Problem Resolution and Decision Making Task oriented  Able to multi-task in fast-paced environments Employee relations Team Building, Coaching/Training, Mentoring System and logisticsSpecialties: Management, Transportation, Transportation software design and implementation, Communication, Finance, Human Resources, Agency profitability, Company Culture Improvement.