Independent and successful administration of a complex organization.Top-to-bottom management, including accounting & finance, human resources, customer service, purchasing, marketing, planning, maintenance, and project management. Interview, hire, lead and manage staff, Ensure that training is up-to-date and ongoing. Oversee monthly payroll, sales, budget and other financials, reviewing and minimizing costs, adjusting inventory and end price to maintain profitability. Plan weekly public events and assign staff to fill needs. Appraise performance and deliver written and verbal feedback. Maintain group dynamics and sense of teamwork to motivate top performance and increase staff retention. Confer with customers to evaluate and improve the customer experience and improve quality. Diagnose and address customer and employee issues.Weekly hosting and performance in comedy shows, with major focus on improvisation.Public Speaking, teaching, and coaching.

Directly supervised and managed three department heads and associated staff. Ensured that policies of the organization were carried out. Interviewed and hired staff for entire organization. Trained employees, either directly or through staff. Implemented new programs aimed at improving and streamlining processes. Implemented employee reward program for attendance and outstanding work performance.

Mentored 120 high school students each day in their Microsoft Suite computer training (Word, Excel, Outlook, PowerPoint).Efficiently planned daily activities and assignments to ensure compliance with stated goals. Resolved interpersonal problems as well as hardware issues and scheduling conflicts.Ensured compliance with state policies, principles and procedures. Attended minimum of 6 hours of class each semester to maintain technical skills.