John Robledo Email & Phone Number

Santa Ana, California, United States

• Recruited prospective members and encouraged former members to rejoin by analyzing utilization reports, SGB (self-generated business), networking, outbound calling, and referrals.
• Guided guests on facility tour, offer membership options based on fitness goals and recommend fitness plan if needed.
• Consistent in achieving $10k+ in total revenue the last four months with the last three months generating $1,000+ in fitness revenue.
• Assumed manager responsibilities on Sundays which included daily audits and conducted 1 on 1 for the other SSE’s.
• Worked front desk, answered phone calls, and assisted members with questions.

Santa Ana, California, United States

• Analyze the P&L and identify where the club’s profits and losses are to better prepare for the upcoming months.
• Utilize Power BI to track daily, monthly, and quarterly club performance to ensure the club performs according to budget.
• Collaborate with general manager on plans and strategies to meet monthly targets on things such as fitness units, active members, guest traffic and retail.
• Manage a team of 10 sales and staff members; Duties include hire and onboard new staff members, train current sales staff on sales strategies and effective phone calls, train frontline staff members on register.
• Facilitate scheduling and manage employee’s daily activities and track their weekly performance such as sales.
• Handle all banking, cancellations, escalations, and anything affecting the NPS score.

Westminster, California, United States

• Performed cash register functions. Responsibilities included daily store transactions, accurately inputting discounts and/ or price adjustments, handled cash, debit and credit card payments, fulfilled online orders and.
• Trained new employees on how to use the registers, balancing the registers, store policies, and tactics to drive up sales.
• Maintained personal and productivity goals.
• Connected with every customer by asking open-ended questions to assess needs.
• Ensured high level of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers

Anaheim, California, United States

• Responsible for contacting potential clients and scheduling demo presentations of Cutco products.
• First week of work met my goal by scheduling ten presentations resulting in over $700 in sales.

Education record

Bachelor Of Business Administration - Bba, Finance, General