John Robson Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

**🌐 IT Systems Engineer & Trainer committed to delivering high-quality technical solutions and empowering users through effective training.****🔧 Problem-Solver**: I efficiently tackle complex technical challenges to ensure smooth and reliable IT operations. My strategic approach focuses on maintaining high service standards with minimal disruption.**🤝 Collaborative**: I actively engage with team members to share knowledge, support one another, and foster a cohesive work environment. Continuous learning and teamwork are at the core of my professional values.**🚀 Adaptable**: Staying updated on the latest tech trends and support practices is key to my role. I prioritize expanding my expertise to deliver accurate, up-to-date solutions across diverse technical scenarios.**💻 Technical Proficiency**: Skilled in Microsoft 365 Suite, Teams, Adobe Creative Cloud, iManage, Windows OS, iOS devices, and hardware support, including printers, laptops, and network troubleshooting. I leverage technical resources to address challenges efficiently.**🎥 AV Support**: Experienced in providing conference room support and managing external AV events, including legal proceedings. I ensure events are executed with precision and professionalism.**📚 Training & Onboarding**: Passionate about delivering comprehensive technology onboarding and training for new employees. My goal is to make technology accessible, helping team members excel from day one.**💼 Eager to contribute to technological excellence and user empowerment in my new role. Let’s connect to collaborate on advancing IT solutions and training initiatives that make a real impact.**

Dubai, United Arab Emirates

🌐 As a dedicated IT professional, I take pride in my role, providing technical solutions that drive excellence and satisfaction for both internal and external customers.🔧 My work revolves around efficiently prioritizing and resolving complex technical issues, ensuring a strategic approach to every challenge. I am committed to delivering the highest standards of support.🤝 Collaboration is at the heart of my daily activities. I actively engage with team members to share knowledge, offer assistance, and contribute to a cohesive work environment.🚀 Staying informed about the latest support issues and trends in the ever-evolving tech landscape is integral to my role. I constantly expand my knowledge of product offerings and support policies, enabling me to provide accurate and up-to-date solutions.💻 My technical expertise spans a wide spectrum of tools, including Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software, Windows OS, iOS devices, printers, laptops, and network troubleshooting.💼 I effectively leverage available technical resources and support policies to provide precise solutions to everyday challenges. Moreover, I excel in providing conference room support and facilitating external AV events, including those tied to legal proceedings organized by our organization.📚 One of my passions is ensuring that every new employee receives comprehensive technology onboarding, equipping them with the skills and knowledge needed to excel in their roles.

Dubai

Experienced IT Manager | Global IT Systems Leader | Problem Solver🌐 As an accomplished IT Manager, I've had the privilege of overseeing and optimizing company IT systems, with a strong focus on Dubai and providing second-line support across MENA, Russia, Asia, and the UK. My commitment to excellence extends to every facet of IT management.🔧 In my role, I've been instrumental in the building and maintenance of hardware, including desktops, laptops, and mobile devices, and the implementation of robust internal security systems. I'm dedicated to ensuring that all users' IT equipment functions seamlessly.🌟 My expertise extends to the successful implementation of distance working protocols and the provision of first-line support, aiding in boosting organizational productivity.🛡️ In support of the infrastructure team, I've played a crucial role in server maintenance, user mapping, and patching, all to ensure secure, safe connections. Handling high-severity incidents is a key aspect of my responsibilities.💼 My responsibilities further encompass evaluating the company's software needs and upgrading software solutions to meet users' evolving requirements.🎤 I've also actively supported conferences and facilitated the introduction of new, rigorously tested software.💡 My contributions to the development and enhancement of global IT systems have been integral to achieving organizational objectives.📝 Diligent record-keeping and administrative tasks have been fundamental to my role, ensuring a streamlined resolution process for all IT issues.🏢 Among my significant accomplishments, I led a project that involved relocating the entire office to a new location, including the installation of a new server, office fit-out, and setting up the new office with all necessary IT equipment.💼 My role extended to negotiating new contracts with vendors and providing essential IT training to new staff members.

Newcastle Upon Tyne, United Kingdom

Experienced IT Professional | Second-Line Support Expert | Technology Enthusiast🔸 As an accomplished IT professional, I've excelled in providing second-line support for a wide range of applications, both within G4S and third-party environments. My passion for problem-solving and commitment to excellence has been the driving force behind my success in this role.🔧 I've contributed to the efficiency of G4S-supported applications by performing general application systems administration and conducting daily monitoring tasks to ensure uninterrupted system performance.🤝 My role extends to active engagement with users, where I've established a reputation for understanding, documenting, and effectively managing their requirements and issues to resolution.🛠️ I've collaborated closely with the IT Development Team to test new IT solutions, aligning technology with business needs.📊 My contributions go beyond support, as I've provided crucial data extracts to support sales and tender documentation, empowering informed decision-making.🌐 I've hosted and managed internal IT forums, fostering collaboration and knowledge-sharing within the organization.💡 My expertise also extends to identifying and implementing new and relevant technologies to support G4S's evolving needs.💻 I've demonstrated proficiency in building, supporting, and administering mobile devices, PCs, and laptops throughout the business.📱 My experience includes supporting ChromeOS, working with Microsoft Exchange 2010+, and using imaging software such as Microsoft SCCM and Clonezilla.📱 Experience in mobile device management, including Google MDM and SOTI, reflects my adaptability in managing diverse technologies.💻 Troubleshooting and repairing HP and Dell laptops, PCs, and servers are among my core competencies, ensuring minimal downtime and optimal performance.

Newcastle Upon Tyne, United Kingdom

Accomplished Service Desk Manager | Policy Developer | Customer-Focused IT Professional🌟 As an accomplished Service Desk Manager, I have a track record of establishing and leading a highly successful service desk. My expertise lies in optimizing service desk operations to ensure that customer issues are addressed efficiently and with excellence.📊 I've been instrumental in the development of policies and procedures that seamlessly integrate the service desk into the existing company structure. My commitment to best practices has led to enhanced operational efficiency.📝 Managing purchase orders to fulfill engineer requests has been a core part of my responsibilities, ensuring that the team has the necessary resources to address customer needs.🤝 My dedication to exceptional customer service extends to effectively handling customer faults and swiftly resolving IT-related issues, resulting in heightened customer satisfaction.🎓 A passion for knowledge sharing has led me to take on the role of training new service desk staff, equipping them with the skills and expertise to excel in their roles.🌐 Promoting and implementing best practices across the service desk has been a central part of my mission, resulting in a culture of continuous improvement and excellence.

Newcastle Upon Tyne, United Kingdom

Experienced IT Professional | Problem Solver | Knowledge Sharing Enthusiast🔍 As an experienced IT professional, I've honed my skills in fault finding and resolving, ensuring that technical issues are swiftly and effectively addressed.📦 My role has also encompassed software installations and upgrades, contributing to the seamless operation of IT systems and enhanced user experiences.🆘 I've played a key role in handling high-severity calls, providing crucial support during critical situations.📚 A commitment to knowledge sharing led me to develop a comprehensive knowledge base, empowering staff with readily accessible resources to resolve issues and improve efficiency.📖 I've taken the initiative to create and refine training materials to support the onboarding and development of new staff, ensuring they are equipped with the skills and knowledge required to excel in their roles.🎓 Additionally, I've actively delivered training materials to new staff, facilitating their smooth integration into the organization and their ability to contribute effectively.

Newcastle Upon Tyne, United Kingdom

Customer-Centric IT Professional | Sales Enthusiast | Complaints Resolver🔍 As a customer-centric IT professional, I've excelled in the analysis of technical issues, providing fault-finding solutions, and offering valuable advice to customers.💬 Handling inquiries and sales has been a pivotal part of my role, where I've actively engaged with customers and contributed to business growth.🛠️ I've gained a reputation for efficiently managing and resolving customer complaints, ensuring that their concerns are addressed to their satisfaction.🗂️ Organizing contacts and financial schedules has been integral to my role, contributing to streamlined operations.📶 The processing of upgrades to existing packages has been a key responsibility, enhancing customer experiences and meeting their evolving needs.🌐 My expertise extends to configuring broadband services, including routers and related equipment, ensuring seamless connectivity.🏠 A notable portion of my time has been dedicated to delivering home broadband and TV installations, ensuring that customers have a hassle-free experience.💻 I possess a versatile skill set, having used and trained other staff in a range of operating systems, including Ubuntu, Apple Mac, Windows (from 95 to 7), and Linux.

Newcastle Upon Tyne, United Kingdom

Mortgage Professional | Customer Adviser | Financial Liaison Expert🏠 As a seasoned mortgage professional, I have a proven track record of providing expert advice to customers on new mortgage applications, ensuring they make informed decisions.📝 I've played a pivotal role in the efficient processing of mortgage applications, streamlining the journey from application to approval.🔗 Acting as a liaison between customers, solicitors, and mortgage organizations, I've facilitated seamless communication and collaboration to expedite the mortgage process.💰 Allocation of financial funds has been a core responsibility, ensuring the smooth processing of each application and timely disbursement of funds.💼 Debt advice, collection, and allocation to the appropriate departments have been integral to my role, ensuring that financial matters are handled with precision and care.📑 My expertise extends to paperwork management, where I've honed general clerical and administrative skills, contributing to a well-organized and efficient workspace.