John Roca Email & Phone Number

United States

Orlando, Florida, United States

• Assess customer needs and recommend printer/PC peripherals, printsolutions and print projects to meet those needs.
• Inform customers of opportunities including insurance plans, antivirus, techsupport, paper upgrades, and other complete solutions.
• Source items not in-store and fulfill print needs not done in-store; manageinventory to meet supply and demand.

Daytona Beach, Florida, United States

Daytona Beach, Florida Area

Daytona Beach, Florida Area

• Facilitated open and close processes.
• Managed drive-through, register, and front counter operations.
• Executed managerial tasks, such as bank runs and food counts.

Daytona Beach

• Recorded complaints concerning service rendered, referred complaintsof service failures to designated departments for investigation
• Surveyed customers and scheduled appointments to cardealerships for service
• Communicate to customers regarding new and current auto incentiveson-behalf of car dealerships

Maitland, Florida

• Assign users and computers to proper groups in Active Directory aswell as change passwords
• Document any and all changes done, help provided, or contacts reachedin a ticket
• Update client information and keep a database of current information tobest help clients

Daytona Beach, Florida Area

• Analyzed customer requirements to recommend suitable mobile phone,plan, and carrier.
• Instructed customers on phone usage, detailing differences betweenmodels.
• Utilized the latest troubleshooting methods to resolve hardware andsoftware issues for customers.

• Solicit orders for goods and services over the telephone
• Isolate preferences for each customer to sell what they need
• Demonstrate knowledge and knowhow of each company we represent
• Schedule installation appointments and close sale

Palm Coast

• Examine cellphone unit and observe operation to create diagnosis
• If need be, open up unit and perform further checks using electronic tools and prescribed testers.
• Ensure that all pertinent repair and testing tools and appliances are in proper working condition.
• Determine parts to be replaced and provide cost estimates to the client prior to starting any work.
• Perform software updates and back up information allowed if needed to hard reset the OS
• Update client on the progress of troubleshooting and append initial cost estimates when necessary.

• Solicit orders for goods and services over the telephone
• Upsell bonus package to customer
• Adapt sales presentation based on Customer’s needs and lifestyle
• Reply with customer-orientated selected rebuttals based on objections

• Solicit orders for goods and services over the telephone
• Isolate preferences for each customer to sell what they need
• Demonstrate knowledge and knowhow of each company we represent
• Schedule installation appointments and close sale

• Received the customers pleasantly, took their orders, communicated orders to kitchen staff, served orders, and prepared bills
• Handled tasks like balancing money while verifying credit and check receipts against the daily sales totals
• Managed customer complaints and feedback for constant improvements
• Maintained cleanliness in the work stations while cleaning dining area in downtime

• Ensured correct amount of cash at the beginning and end of the shift
• Accepted checks, cash, or bank cards for payment
• Handled transactions while upholding company standards and maintaining a clean work area
• Conduct training sessions to new cashiers

• Exercised years of customer service to lead the way in sales and service
• Built up rapport to produce repeat customers by being knowledgeable, polite, and friendly
• Advocated products based on customer wants and needs and closed the deal
• Upsold insurance packages and/or services onto purchases for added peace of mind

• Receive, store, and issue merchandise and take inventory
• Independently organized and stocked shelves, racks, cases, bins, and tables with merchandise
• Rearrange merchandise displays to planogram specifications
• Clean store at the end of the night

Port Orange

Port Orange

Daytona Beach Shores

High School/Secondary Diplomas And Certificates

Internet Services