John Miller personal email
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In nearly 20 years of experience across two broad industries: Manufacturing/FMCG (8 years); and IT Services/Internet/Customer Service (11 years).I have lived in 6 countries and travelled professionally to a further 15 - all except one have been in Africa. I started my career in IT/technical before moving into the software and services industry post-university.I soon entered the FMCG industry with SABMiller in 2009 where I spent 8 years in various roles, mostly in finance and commercial and ended my SABMiller journey after completing nearly 3 years in Tanzania and Malawi - an absolutely wonderful and very challenging experience.I am a results-driven, forward-thinking and strategic senior leader with a proven track record of creating operational excellence and maximising profitability. I am committed to optimising business performance, fostering innovation and driving sustainable business growth. I have a strong proven ability to design and lead transformation programmes which achieve optimum market position and customer service delivery. I am trusted and resilient, with a collaborative, open and pragmatic approach.Significant industry experience across manufacturing/FMCG; and IT services/internet/customer service.A selection of my key achievements throughout my career include: - Within 3 months, stabilised the operations at BriteLink and led the business to achieve revenue growth of more than 100% year on year for five years running. - Expanded Britlenk's operating locations from one to 20 to become a truly national player in five years - Led the negotiations with the Finance Ministry in Malawi to achieve a 50% excise reduction for SABMiller. - Achieved a 68% increase in sales volumes (MBL) year on year, leading to a 72% increase in Market share. - Led a team at Chibuku Products (SABMiller Malawi) to achieve the lowest cost in distribution and rank in the top 5 lowest-cost of production in Africa.During my time at Britelink, I have led the business to achieve: > Growth from 85-90 staff when I joined to over 1,200 today. > Operating nationally with 15 offices and 20 locations throughout South Africa. > Largest FTTH maintenance provider in SA
Britelinkmct
View- Website:
- britelink.co.za
- Employees:
- 541
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Chief Executive OfficerBritelinkmctJohannesburg, Gp, Za
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Chief Operating OfficerBritelinkmct Oct 2017 - PresentJohannesburg Area, South AfricaBuild, Install and Maintain fibre networks throughout South Africa, covering 1,500,000 FTTH homes and 5 million meters of FTTB business networks, with more than 1,200 staff. > On joining, initial stabilisation of the company’s operations to alleviate pressure from a major client about underperformance on the contract. Resulted in radical transformation and improvement of service delivery against all performance metrics. Regained a key customer for the business, which has since been consistently maintained. > Devised and implemented a 5-year growth strategy for the business. Established a model to launch into big cities which can be quickly replicated and has resulted in all offices covering 88% of the population within 100km. > Responsibility for revenue-generating departments within the company, consistently winning new business through the ability to deliver high-quality, efficient services. Grown revenue from R25m to R1.4bn within 5 years. > Responsibility for over 80% of the workforce, overseeing, managing and directing all operating departments. Driving operational efficiency, cost control and revenue maximisation. > Achieved strong business growth in the areas of revenue/profit, geography/customers served, and workforce, which has increased from 85 to more than 1,200. > Fostered a team culture of customer focus, collaboration and strong performance, where personal growth and development is supported and encouraged. > Driving the optimisation of IT systems to provide valuable KPI information which in turn informs business strategy and direction of travel.
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Commercial And Operations Manager (Contract)H&M Information Services Feb 2017 - Aug 2017Johannesburg Area, South AfricaSoftware business specialising in operations management software, focused on construction and legal sectors. > Created the future strategic direction for the business and laid the foundations for business growth opportunities. > Redefined the marketing and sales effort by developing a new business avenue in the CSI and NGO funding space and formulated a pricing guide to better evaluate customer opportunities. > Refocused the operating team on value-adding activities, which delivered significant improvements in operational efficiency and customer service. > Conducted regular financial analysis, which identified weaknesses in the business model. Identified opportunities to eliminate these weaknesses and re-establish the business on a firm financial footing.>
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Group Finance Director (Acting)Sabmiller Apr 2016 - Sep 2016Blantyre, MalawiGlobal multi-brand beverage FMCG company operating in 75 countries and on 6 continents. SABMiller Africa has 22 operations in 15 countries and produces some of the most recognised beverage brands in Africa. > Acting FD between Finance Director appointments > Responsibility for Accounts, Operations Finance, Internal Audit and IT departments. > Completed a strategic budget review for 2017. > Full P&L responsibility, finalising the annual financial statements and completing the external audit review. > Delivered all relevant financial information during Board meetings enabling fully informed strategic decisions to be taken. -
Commercial ManagerSabmiller Apr 2015 - Sep 2016Blantyre, Malawi> Led a small sales team of 5 to double volume and revenue for two years running. > Successfully improved logistics and procurement practices through a focused effort on import and customs. > Streamlined the sales and distribution processes focusing on key accounts and specific high-traffic areas. > Rationalised the product portfolio, created targeted marketing campaigns, and introduced more affordable products through a review of pricing levels and launched smaller package sizes. > Earned a 50% excise reduction through engagement and negotiation with the Malawi Revenue Authority and Ministry of Finance, based on a review of excise tariffs associated with alcoholic and non-alcoholic products and related policy matters.
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Decision Support ManagerSabmiller Apr 2014 - Sep 2016Blantyre, Malawi> Led the operations finance department across four production facilities. > Responsible for internal controls; monitoring, measuring and managing costs, reviewing pricing and value chains to maintain profitability. > Worked with the respective manufacturing and distribution teams to improve both efficiency and effectiveness to achieve KPIs. Achieved significant improvements in operational efficiency, and reduced total cost of distribution and total cost of manufacture. > Developed and analysed various reports (including Gross Margin Analysis, Fixed Costs Review, Price and Revenue Sensitivities, and Brand Profitability) for decision-making with executive management. > Developed and implemented an improved internal control process to maximise the level of process compliance throughout the organisation. > Reformulated pricing strategy to increase volume, gain market share and grow revenue.
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In Country Manager (Ibis Project)Sabmiller May 2013 - Mar 2014Dar Es Salaam, Tanzania> Managed the implementation of an operational system within Tanzania Breweries Limited (flagship business on SABMiller in Africa) to support the long-term standardisation of corporate systems and processes. > Responsibilities included change management, staff training, product development and customisation, and the overall execution of the project on the ground. > Managed overall project timelines in conjunction with SABMiller head office project manager. > Identified and resolved key risk areas through interventions and active task management. > Engaged regularly with central, internal and regional stakeholders to ensure a continuous feedback loop between on-the-ground activities and top-level executives. > Delivered optimised training solutions by empowering super users and focusing on a job-specific training rollout. > Applied change management principles to ensure companywide buy-in and centralise organisational communication through a change management partner.
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Operations Finance Manager: ProjectsSabmiller Feb 2011 - Apr 2013Johannesburg, South Africa> Conducted detailed analysis of the country's operational costs and KPI tracking for sales and gross revenue. > Developed a standardised reporting and analysis framework which covered finance, sales, procurement, logistics, distribution and manufacturing. > Projects delivered include: o Gross Margin Analysis Project – used for determining the source of change at brand, pack, SKU or account level. The model helped unpack the source of growth by line item between volume, mix or price. o Branded Profitability Toolkit – a model to provide insight into profitability across brands, packs or channels across various accounts up to gross margin level. o Revenue Management Model – assisted with formulating pricing strategies that linked with brand marketing plans and focused the business on revenue management decisions and sales mix relationships.Other roles included: Junior Business information development, Business Analyst, and Senior Business Analyst.
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Senior Business AnalystSabmiller Feb 2009 - Jan 2011Johannesburg, South Africa> Collected, cleaned and prepared sales, production and finance related data into reporting and analysis toolkits for departmental use. > Developed a weekly sales solution that consolidated data across 22 operations into a single platform for weekly executive reporting. > Expanded the weekly sales solution to include more detailed information from Finance and Sales, enabling the development of key operational toolkits. > Developed a standard budget and forecast solution which was rolled out throughout the 22 African operations.Other positions include: Junior Business Information Developer and Business Analyst
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Lead Financial ConsultantSoftworx Jan 2008 - Jan 2009Johannesburg Area, South Africa
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Commercial ManagerProperty24 Jan 2007 - Dec 2007Johannesburg Area, South Africa -
Financial ConsultantFios Apr 2005 - Dec 2006Johannesburg Area, South Africa
John Miller Skills
John Miller Education Details
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Executive Level -
Honours In Finance & Economics -
Maritzburg CollegeHigh School
Frequently Asked Questions about John Miller
What company does John Miller work for?
John Miller works for Britelinkmct
What is John Miller's role at the current company?
John Miller's current role is Chief Executive Officer.
What is John Miller's email address?
John Miller's email address is jo****@****ail.com
What schools did John Miller attend?
John Miller attended Gordon Institute Of Business Science, University Of Cape Town, Maritzburg College.
What are some of John Miller's interests?
John Miller has interest in Fly Fishing, A Sport That Really Appeals To Me, Ultimate, Restaurant And Bar Owner, Festival Stand, Cricket, I Love The Outdoors, Hiking, Horseback Riding, Squash.
What skills is John Miller known for?
John Miller has skills like Management, Team Leadership, Strategic Planning, Business Process Improvement, Business Strategy, Strategy, Business Development, Entrepreneurship, Operations Management, Performance Management, Working Capital Management, Product Management.
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John Miller
City Of Johannesburg1ast.co.za -
David-John Miller
Roodepoort -
1jfmillerassoc.co.za -
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