John Rokas Email & Phone Number

As a Manager of the Proposal Services Team I oversee the entire proposal development process, ensuring that responses to Requests for Proposals (RFPs), Requests for Information (RFIs), and other solicitation documents are completed accurately and on time. I also play a crucial role in securing new business opportunities by producing high-quality, compelling proposals that meet client needs and showcase the organization's capabilities.● Increased the proposal win rate by 25% within the first year by implementing a rigorous review process and developing tailored proposal strategies.● Reduced the average proposal turnaround time by 30% through the introduction of streamlined workflows and enhanced project management tools.● Implemented a centralized content management system that improved accessibility to proposal templates and reusable content, resulting in a 40% reduction in content creation time.● Successfully piloted the use of AI tools for content generation and customization, receiving positive feedback from internal team. We are 6th in line for approval.● Developed a modular proposal approach that allowed for rapid customization of content to align with specific client needs, increasing client satisfaction scores by 15%.● Launched a continuous improvement program that included regular feedback sessions and post-mortem analyses of proposals, leading to iterative enhancements in proposal quality and success rates.● Built and maintained strong relationships with key clients, resulting in repeat business and positive feedback, which helped in refining proposal strategies for better alignment with client expectations.

As a Manager in Global Services I am responsible for leading and managing the strategy, performance and results for multiple areas of the Global Services department. These responsibilities contribute significantly to the success, growth, and resilience of the business while fostering a culture of innovation and excellence.• Play a critical role in defining and tracking performance metrics for various solutions and implementations. Ensuring that these metrics are closely aligned with the organizations overall business objectives and reporting these KPIs to the executive team to ensure that IT resources are effectively contributing to the company’s success.• Enhanced resource allocation transparency, enabling teams to maintain utilization rates at or above 75% by proactively identifying underutilized resources, exceeding the target by 10% and reducing overtime costs by 20%.• Responsible for capacity planning which includes evaluating current and future resources. Forecasting demand, budgeting, and ensuring our infrastructure can support the organizations growth within both our vertical and cross verticals.• Developed a 5-year IT strategy that resulted in a 30% increase in operational efficiency and a 20% reduction in IT-related costs.• Improved cross-departmental collaboration, leading to a 40% reduction in project delays and a 25% increase in project success rates.• Negotiated contracts with technology vendors that generated cost savings of 20% annually while maintaining high service quality.• Cultivate strong relationships with technology vendors, partners, and service providers. Negotiate favorable contracts, monitor service levels, and leverage external expertise to benefit the organization.• Implemented contingency planning that maintained a resource utilization rate of 70%. •Lead efforts to establish and enforce data governance policies, ensuring data accuracy, security, and compliance with regulations such as GDPR, HIPAA and FERPA.

Westlake, Ohio

Responsible for designing and implementing OnBase Enterprise Content Management (ECM) software solutions for customers.● Conduct onsite discovery meetings with key customer stakeholders, including C-Level, to determine functional requirements for the implementation of their OnBase solution.● Generate a written report documenting requirements for building the process solution, with oversight from other team members.● Present documentation on solution requirements to key Customer stakeholders for validation.● Design solutions using a set of OnBase software modules, applying solid OnBase technical knowledge, but not limited to creating preprocessors or scripting to acquire results.● Implement a solution based on the documented requirements; implementation could involve installing new, upgrading existing, or a consulting assessment of, OnBase ECM software.● Conduct on-site or remote training of customer users and of customer appointed OnBase system administrators.● Support customer-testing initiatives; troubleshoot and resolve operations issues including integrations with third party software.● Migrate solution into production environment; support customer through “go-live” process.● Transition key information to Hyland’s Technical Support team to ensure continued successful support of customers.

Streets Of Cleveland

Food concession Trailer for Fairs and Festivals

Award winning music composer with over 3 decades of experience in arranging and creating musical pieces. Expert in music and sound editing software, with experience handling a wide variety of programs to compose, synthesize, and revise music. Able to play many different instruments, including piano, guitar, and drums. Capable of both transcription and transposition, possessing a strong background in music theory. Familiarity with a range of musical genres, with special experience in film, TV, and commercial scoring.

2004-2010Managed a team of UNIX and Windows server implementation specialists. Performed all aspects of personnel management for 15 technicians. Mentored staff regularly to assist in the development of their inter-personal and technical skills.Managed raised floor cabinets/racks for 4800 Test and 2500 Production servers.Managed large scale server restacks consisting of 700+ servers with zero business impact.Participated in defining support requirements and cost benefits during the annual RFP process.Assigned and allocated resources to projects.Was key in defining solutions and giving the project direction through all phases.Managed vendor costs for parts and safe disposal of used equipment.Heavily involved in asset management. Responsible for managing data for 6000+ servers.Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.Define and initiate projects, and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.Present periodic Dashboard reports on the current program, future opportunities and client issues. Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management.

EMC offered custom computer and server builds and integration for businesses and home use.Managed store and all corporate accounts. 1998-2003Provided break fix support, attended support issue meetings and trained new employees.Repaired IBM, Dell, and HP desktops, laptops, printers and terminals.Repaired Compaq and HP servers.Responsible for training, teaching and network configuration solutions.Directly dealt with manufacturers concerning warranty issues, billing, parts, etc.Responsible for an inventory consisting of over 900+ parts.

A business solutions provider specializing in technology consulting, education and procurement.; Provided break fix support for numerous accounts, cross trained new employees and facilitated ordering and returning parts.Repaired HP and IBM printers.Repaired custom computers, and brand names computers, both towers and laptops.Researched and recommended new technology to various businesses

Education record

B.S., Music

B.S., Biochemical Engineering

Fluent in Greek Minor in Musical composition and Orchestral Arrangment Recording studio owner Trained in both Piano and Drums

Bachelor Of Science, Biology; Biochemical Engineering