John Rokas Email & Phone Number

• As a Manager of the Proposal Services Team I oversee the entire proposal development process, ensuring that responses to Requests for Proposals (RFPs), Requests for Information (RFIs), and other solicitation documents.
• Increased the proposal win rate by 25% within the first year by implementing a rigorous review process and developing tailored proposal strategies.
• Reduced the average proposal turnaround time by 30% through the introduction of streamlined workflows and enhanced project management tools.
• Implemented a centralized content management system that improved accessibility to proposal templates and reusable content, resulting in a 40% reduction in content creation time.
• Successfully piloted the use of AI tools for content generation and customization, receiving positive feedback from internal team. We are 6th in line for approval.
• Developed a modular proposal approach that allowed for rapid customization of content to align with specific client needs, increasing client satisfaction scores by 15%.

• As a Manager in Global Services I am responsible for leading and managing the strategy, performance and results for multiple areas of the Global Services department. These responsibilities contribute significantly to.
• Play a critical role in defining and tracking performance metrics for various solutions and implementations. Ensuring that these metrics are closely aligned with the organizations overall business objectives and.
• Enhanced resource allocation transparency, enabling teams to maintain utilization rates at or above 75% by proactively identifying underutilized resources, exceeding the target by 10% and reducing overtime costs by 20%.
• Responsible for capacity planning which includes evaluating current and future resources. Forecasting demand, budgeting, and ensuring our infrastructure can support the organizations growth within both our vertical and.
• Developed a 5-year IT strategy that resulted in a 30% increase in operational efficiency and a 20% reduction in IT-related costs.
• Improved cross-departmental collaboration, leading to a 40% reduction in project delays and a 25% increase in project success rates.

Westlake, Ohio

• Responsible for designing and implementing OnBase Enterprise Content Management (ECM) software solutions for customers.
• Conduct onsite discovery meetings with key customer stakeholders, including C-Level, to determine functional requirements for the implementation of their OnBase solution.
• Generate a written report documenting requirements for building the process solution, with oversight from other team members.
• Present documentation on solution requirements to key Customer stakeholders for validation.
• Design solutions using a set of OnBase software modules, applying solid OnBase technical knowledge, but not limited to creating preprocessors or scripting to acquire results.
• Implement a solution based on the documented requirements; implementation could involve installing new, upgrading existing, or a consulting assessment of, OnBase ECM software.

Streets Of Cleveland

Food concession Trailer for Fairs and Festivals

Award winning music composer with over 3 decades of experience in arranging and creating musical pieces. Expert in music and sound editing software, with experience handling a wide variety of programs to compose, synthesize, and revise music. Able to play many different instruments, including piano, guitar, and drums. Capable of both transcription and.

2004-2010Managed a team of UNIX and Windows server implementation specialists. Performed all aspects of personnel management for 15 technicians. Mentored staff regularly to assist in the development of their inter-personal and technical skills.Managed raised floor cabinets/racks for 4800 Test and 2500 Production servers.Managed large scale server restacks.

EMC offered custom computer and server builds and integration for businesses and home use.Managed store and all corporate accounts. 1998-2003Provided break fix support, attended support issue meetings and trained new employees.Repaired IBM, Dell, and HP desktops, laptops, printers and terminals.Repaired Compaq and HP servers.Responsible for training.

A business solutions provider specializing in technology consulting, education and procurement.; Provided break fix support for numerous accounts, cross trained new employees and facilitated ordering and returning parts.Repaired HP and IBM printers.Repaired custom computers, and brand names computers, both towers and laptops.Researched and recommended new.

Education record

B.S., Music

B.S., Biochemical Engineering

Fluent in Greek Minor in Musical composition and Orchestral Arrangment Recording studio owner Trained in both Piano and Drums

Bachelor Of Science, Biology; Biochemical Engineering