- Verify Client submitted application for new accounts- Create/Document onboarding for new and existing rental property tenants

Assisted in the creation of virtual knowledge base required for introduction of T4 MSA work as new business, culminating in virtual “playbook,” for troubleshooting known issuesEnsured virtual playbook and other resources were updated with new procedures and informationSuccessfully resolved over 336 consults, as I transitioned into more a primary role based on team needs

● Designed and improved upon existing curriculum to lead and facilitate engaging, educational Food Justice Leadership programming to participants of all ages in multiple sites● Supervised staff in daily operation of programming, including data entry of participant information for online database● Led both in-person and virtual workshops and training sessions for both staff and participants● Supervised overhaul of Youth Leadership Councils at multiple sites geared towards building leadership opportunities for community participants

• Responsible for onboarding process of new employees, including screening, recruitment, and new hire paperwork• Mediate incidents between participants using non-conflict resolution skills to provide a resolution• Communicate and document issues that arise with staff and/or participants to rest of management team and required parties• Interface with various parties to plan and stage trips for participants• Provide both formal and informal coaching with staff to maintain agency standards of performance, as well as documentation of such coaching• Lead classroom training modules for effective group facilitation at agency-wide Summer Camp Training day• Audit files in line with DYCD expectations; this includes employee files, fire drill logs, inventory logs, etc. • File participant applications into web-based DYCD application

• Supervise groups of 12+ middle school aged youths offering homework assistance, civic engagement, and positive relationship building with peers and adults• Create and lead interactive Debate class sessions focusing on persuasive writing and public speaking skills based on Project Based Learning module• Responsible for restructure and realignment of Youth Council group to focus on community outreach, fostering youth leadership and youth advocacy• Coordinate with Pomonok Library to schedule and host Beacon library trips and set up participants with signing up for library cards• Build spreadsheet to report on grades of RFK students during the school year, as well as utilize Haiku to report on QSI homework assignments and RFK online for homework assignments for RFK students• Shining Star Award Recipient: June 2014

• Established rapport with customers to provide the complete solution for organizing home/office• Maintenance efforts, including: Merchandising product to sales floor, Re-stocking/re-arranging product per TCS standards of “Visual Sells”• Register Trained to complete customers’ transactions

Call Center Trainer• Managed onboarding of new hires and facilitated all aspects of employee training• Created/customized training modules covering; payment processing, customer service techniques, account lookup, general queries, etc.• Taught class sizes of up to 40 individuals with up to 20-25 hours per training week• Trained 412 new hires during ramp up period for new office location in Alpharetta, GA (Jan 11-Apr 11)• Recognized for Perfect Attendance for 12 consecutive fiscal quarters, and received bonus on quarterly basisTeam Coach• Evaluated reps and gathered information to determine strengths, weaknesses, needs• Met with reps to provide daily/weekly/monthly status reports, based on information gathered• Created individually tailored action plans for each of my reps to improve performance• Director’s Award Recipient: May 2009Order Processing Agent/Mentor• Provided Floor Support for New Hires to assist with training• Processed payments to customers’ pre-paid cell phones and calling cards• Rising Star Award Recipient: April 2008

• Handled customers’ issues with rebates and returns through phone and in person• Filing, organizing, basic knowledge of Microsoft applications (Word, Excel)

• Supervised a team of 2-3 people for the night shift• In charge of food delivery and filing orders