John Rous Email & Phone Number

Raleigh, North Carolina, United States

Sentinel offers a broad scope of property, casualty, risk management, and employee benefit solutions for today’s global marketplace. We represent clients nationwide and in numerous countries around the world, providing advice, guidance, and counsel to organizations and individuals who require a customized, high-touch service approach.

Remote

Own customer relationships at every point in the customer journey and grow revenue while delivering value to our users. I manage over 300 customer accounts, developing trusted advisor relationships with key accounts and stakeholders. The customer success team works with the highest-raising accounts on the platform, made up of non-profit organizations, companies, NIL collectives, schools, and other organizations.

Raleigh, North Carolina, United States

Team member in the Office of Alumni Engagement and Annual Giving, in partnership with the Wilson College of Textiles. Executed the discovery and cultivation of prospective donors with a focus on increasing and renewing donations between $1,000-$10,000 and growing the major gift pipeline.

Greenville, North Carolina, United States

-Identified, cultivated, solicited, and stewarded current and prospective annual fund, major gift, capital campaign, premium seating and endowment contributors-Oversaw 14 regional Pirate Club chapters with over 2,000 donors, raising over $2.45M towards the annual fund-Increased annual fund donations by $180,000 in 2019 and $216,000 in 2020 from portfolio donors-Solicited over $971,000 in commitments towards the Dowdy-Ficklen Stadium Southside Renovation Campaign-Identified and solicited 9 major giving prospects who have increased annual support to the highest recognized giving levels-Averaged 20 unique donor visits per month and 300 total visits per year with an active portfolio of 530 donors-Continuously cultivated and stewarded 70 portfolio donors who give $5,000+ annually -Managed the volunteer fundraising program with over 100 reps and supervised 2 Pirate Club student workers-Composed some mass electronic and mailed solicitations pieces, as well as some social media posts and graphics

-Developed innovative methods to increase annual fund in both participation and financial support that resulted in over 200 new members and over $500,000 in increased donations to the annual fund in 2019 -Managed a portfolio of 300 donors with the focus on retention and recruitment of new annual fund donors-Assisted with online data entry, processing daily gifts, and maintaining active donor accounts in Paciolan-Facilitated personal phone calls to donors regarding non-renewals, balances, and declined payments-Provided oversight for two for the Student Pirate Club and Young Graduate Program

Greenville, North Carolina Area

-Assisted the Pirate Club staff with annual giving, membership, and special event efforts-Worked Pirate Club events such as the Pigskin Pig-Out, golf tournaments, Letterwinner events, and in the hospitality area for football and basketball games-Aided the annual fundraising team in reaching their goal of $7 million by helping with phone calls, emails, correspondence, donations, and donor cultivation-Managed and edited donor accounts using the Paciolan software (previous experience with ADvantage)

The Student Pirate Club is the largest student run organization in the country with over 10,000 members, responsible for raising over $540,000 annually for the ECU Pirate Club.As President, I:-Direct the 25 board members on the Student Pirate Club Executive Board-Assit the over 10,000 members with questions regarding tickets, parking, and membership-Manage the Student Pirate Club Twitter (@ECUSPC), Facebook (@StudentPirateClub), and Instagram (@ECUSPC) accountsI co-founded the "Loyal and Bold Student Support Fund" which is a student-driven fundraiser that allows the student to donate a minimum of $100 towards the Dowdy-Ficklen Stadium Southside Renovation campaign and in return they will have their name engraved on a plaque outside the stadium. The goal is to reach $100,000 in donations.

-Worked as a student worker in the ticket office for home football, basketball, baseball, softball, and other ECU Athletics sponsored events-Sold tickets to sporting events using the Paciolan software-Provided customer service to ECU Athletics donors and customers-Answered and returned phone calls during business hours-Completed transactions at events using cash, checks, or credit cards

Clayton, North Carolina

-Manager (Summer 2016), Assistant Manager (Summer 2014-15), Lifeguard (Summer 2013)-Recognized and responded quickly and effectively in emergencies -Enforced all aquatic facility policies, rules and regulations-Maintained all appropriate documentation and reports-Scheduled 25 lifeguards to meet the facility’s needs -Trained and evaluated the lifeguards to improve performance -Supervised the safety inspection, general care and cleaning of the facility -Administered maintenance and minor repair of equipment

Master Of Business Administration - Mba, Certificate In Sport Management

Bachelor Of Science In Business Administration, Marketing