John Roy Email and Phone Number
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Responsible, Authoritative Systems Analyst with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years experience overseeing smooth, efficient operations for technology companies. Prepared to apply deep technical knowledge and deft personnel management skills to streamline employers' technical operations.
Nova Scotia Health Authority
View- Website:
- nshealth.ca
- Employees:
- 9940
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Senior System AnalystNova Scotia Health AuthorityDartmouth, Ns, Ca
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Systems AnalystNova Scotia Health Authority Oct 2023 - PresentHalifax, Nova Scotia, Canada
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Field Service TechnicianBfg Enterprise Services Mar 2015 - Oct 2023Nova Scotia, Canada• Work under little or no supervision attending sites all over NS to resolve technology related issues through troubleshooting, repair, and/or replacement• Maintain relationships and constant communication with customers• Manage ticketing system (Service Now) to provide real-time updates and triage of all jobs in the region• Act as SME for other technicians• Manage local inventory of replacement parts for multiple customers• Train all new technicians in Halifax region• Act as backup Field Group Leader when required -
Lead TechnicianTes - The Employment Solution Mar 2012 - Mar 2015Halifax, Ns, Canada• Work under little or no supervision to install & repair POS systems, debit pinpads and workstations in Loblaw locations throughout the Maritimes• Install new laptop & desktop computers in RBC Financial locations throughout the Maritimes -
Project CoordinatorResearch In Motion - Rim - Blackberry May 2008 - Aug 2012Halifax, Ns, Canada• Maintained project schedule for a team of business analysts, ensuring 350+ projects remained tracked, organized and in scope• Assisted customers daily with their BlackBerry inquiries (technical support, billing, account updates, retention)• Created all training documentation and participated as core trainer for temporary contract employees• Assisted in staff training and setup of new call centre in South Carolina, US
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TrainerSafe Harbour Security Sep 2006 - May 2008Halifax, Ns, Canada• Sole trainer of all new employees starting with the company to become stand-alone, competent operators• Monitored residential, commercial and industrial alarms for more than 15000 clients across Canada• Aided more than 90 dealers on a daily basis over phone & email with customer accounts & alarm system tests• Monitored offenders of the law through a (then) newly released program using GPS tracking
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Technical Move CoordinatorLine Management Llc. Sep 2005 - Jul 2006London, United Kingdom• Coordinated moves and changes for 3500+ users with a 98% efficiency rate• Personally supported PC and laptop hardware for 600+ users• Responsible for 1st and 2nd line support with a 99.5% efficiency rating • Built and configured all PCs and laptops for Barclays Capital employees, off-site contractors and client visits• Surveyed and tested pre-deployment applications for live market trading• Compiled support documentation for training and reference purposes
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Team LeaderWhitepack Network Services Ltd Jan 2004 - Sep 2005London, United Kingdom• Lead cabling jobs all over UK & EU within time & budget constraints (with 98% efficiency rating)• Installed, terminated and tested infrastructure cabling• Undertook User Acceptance Testing
John Roy Skills
John Roy Education Details
Frequently Asked Questions about John Roy
What company does John Roy work for?
John Roy works for Nova Scotia Health Authority
What is John Roy's role at the current company?
John Roy's current role is Senior System Analyst.
What is John Roy's email address?
John Roy's email address is jroy@bfg.ca
What schools did John Roy attend?
John Roy attended Mount Saint Vincent University, Mcmaster University.
What are some of John Roy's interests?
John Roy has interest in New Technologies, Traveling, Recording And Editing Video, Cooking.
What skills is John Roy known for?
John Roy has skills like Microsoft Windows, Microsoft Office, It Hardware Support, It Management Software, Keyboard Skills, Sap, Communication, Negotiation, Interpersonal Skills, Diplomacy, Organization Skills, Efficent.
Who are John Roy's colleagues?
John Roy's colleagues are Breanna Riley, Natalie Power, Amy Landry, Nicole Murphy, Ashley South, Chiasson Meredith, Irene Higgins-Bowser.
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