John Roy Email & Phone Number

Dartmouth, Ns, Ca

Halifax, Nova Scotia, Canada

Nova Scotia, Canada

• Work under little or no supervision attending sites all over NS to resolve technology related issues through troubleshooting, repair, and/or replacement• Maintain relationships and constant communication with customers• Manage ticketing system (Service Now) to provide real-time updates and triage of all jobs in the region• Act as SME for other technicians• Manage local inventory of replacement parts for multiple customers• Train all new technicians in Halifax region• Act as backup Field Group Leader when required

Halifax, Ns, Canada

• Work under little or no supervision to install & repair POS systems, debit pinpads and workstations in Loblaw locations throughout the Maritimes• Install new laptop & desktop computers in RBC Financial locations throughout the Maritimes

Halifax, Ns, Canada

• Maintained project schedule for a team of business analysts, ensuring 350+ projects remained tracked, organized and in scope• Assisted customers daily with their BlackBerry inquiries (technical support, billing, account updates, retention)• Created all training documentation and participated as core trainer for temporary contract employees• Assisted in staff training and setup of new call centre in South Carolina, US

Halifax, Ns, Canada

• Sole trainer of all new employees starting with the company to become stand-alone, competent operators• Monitored residential, commercial and industrial alarms for more than 15000 clients across Canada• Aided more than 90 dealers on a daily basis over phone & email with customer accounts & alarm system tests• Monitored offenders of the law through a (then) newly released program using GPS tracking

London, United Kingdom

• Coordinated moves and changes for 3500+ users with a 98% efficiency rate• Personally supported PC and laptop hardware for 600+ users• Responsible for 1st and 2nd line support with a 99.5% efficiency rating • Built and configured all PCs and laptops for Barclays Capital employees, off-site contractors and client visits• Surveyed and tested pre-deployment applications for live market trading• Compiled support documentation for training and reference purposes

London, United Kingdom

• Lead cabling jobs all over UK & EU within time & budget constraints (with 98% efficiency rating)• Installed, terminated and tested infrastructure cabling• Undertook User Acceptance Testing

Education record

Education record