Chesconet is a diversified non-profit organization that provides fiber optic wide area network connectivity, including Internet access, to more than fifty regional schools, libraries, government entities, non-profit organizations, and businesses.

Senior IT leader setting information technology direction and strategy ensuring alignment with business objectives. Responsible for the Information Technology department performance (Operations, Enterprise Applications, Business Intelligence, Project Management, and Security). Cultivated the technology team, and developed policies and procedures to ensure compliance, security and efficiency. • Developed the IT strategic plan creating short, mid and long-term strategies and objectives• Managed the build-out and move to new corporate office space consolidating HR, Finance, IT and the Call Center.• Transitioned from a traditional PBX phone system to a cloud based unified communication platform to better control costs, create a scalable model matching corporate growth strategies, and modernize the call center.• Negotiated vendor agreements reducing overall IT expenses while broadening the services being performed.• Developed new job descriptions and RACI model to improve roles and responsibilities clarity within the team and make our team more transparent to the lines of business• Formulated policies and procedures that captured current work processes merged with best-practices

Key strategist partnering with lines of business to align information technology goals with business initiatives. Holds ultimate responsibility for Information Technology division performance (Help Desk, System Administration, Database Administration, Network Administration, Project Management, and Security). Developed policies and procedures to standardize IT operations, secure the computing environment and introduce efficiencies. • Coached and developed a strong, growing, multi-disciplinary IT team to support the Microsoft environment, Point-of-Sale and commercial applications, internal and external web sites, network management, and project management• Established a flexible security infrastructure combining multiple layers of protection to address the changing demands of the organization while not compromising on security best practices• Designed and implemented a disaster avoidance strategy utilizing High Availability capabilities to provide maximum uptime and protection for critical infrastructure. • Implemented IBM Cognos business intelligence system to increase business knowledge of our guests and operational KPIs; and to aid the lines of business in making both near and long term decisions• Designed and implemented a data center consolidation plan which reduced the carbon footprint by 70% and increased system availability and scalability• Renegotiated vendor contract terms resulting in a 40% decrease in wireless telephone expenses while maintaining the level of service and reducing the land-line expenses by 15% while increasing the availability of land-line services and failover capabilities. • Constructed an Interactive Video Conferencing studio utilizing green-screen technology and broadcast quality mixers for delivery of remote education courses and high-end training videos• Constructed dynamic SharePoint 2010 intranet site for enterprise communication, inter-departmental collaboration, improved workflow and knowledge base capabilities

Selected for newly created CTO position; served as key member of executive leadership overseeing IT&S strategic planning and management. Held accountability for aligning information security, desktop support, server administration, application development, database administration, and project management with overall corporate objectives. Led 3-member technology team supporting Microsoft environment, commercial off-the-shelf applications, internal .NET application development, and SQL database management. • Developed and enforced all policies and procedures for moves / adds / changes, data security / retention, Internet acceptable use, and personal data protection requirements. • Orchestrated green data center project to transition from physical to VMware environment and SAN storage systems; achieved 80% decrease in power / cooling requirements, 50% decrease in capital expense, and 30% increase in processing power.• Managed implementation of Disaster Recovery and High Availability strategy to protect core assets; attained 99+% availability of infrastructure.• Created multi-layer, dynamic, and flexible security environment; configured Sonicwall UTM system with firewall, AV, anti-spyware, content filtering, IPS / IDS, designed and managed Dell- and Cisco-based infrastructure, managed Modus Gate anti-spam, and selected / managed workstation AV / anti-spyware.• Planned and coordinated phone system upgrade and renegotiated contract to decrease expenses by 30% while introducing VoIP and Universal Communications features.• Led implementation of Salesforce CRM system to centralize contact management and increase information sharing abilities.• Instrumental in effort to unify back-office operations and improve efficiencies with new ERP solution. • Developed effective team and high availability network resulting in 80% increase in client satisfaction.• Introduced SharePoint Intranet site to improve collaboration, workflow, and knowledgebase capabilities.

Led deployment and compliance of banking software. Served as primary point-of-contact for tax updates and security patches; coordinated user acceptance testing for patches / updates, identified issues, and alerted development team. Held responsibility for project management, timelines, communication, and status / update presentations. • Developed new process to file 1099 tax forms electronically with IRS.• Expertly managed multiple concurrent enterprise projects with shared resources and overlapping deadlines. • Implemented Information Security initiatives to address data security / confidentiality concerns raised during audit.

Managed IT operations for 5000 desktops, 150 servers, and Academic Research Network; interfaced with colleagues and staff throughout the university to coordinate technology use. Managed hardware / software vendors, including Dell and Microsoft. Directed disaster recovery planning and annual applications testing.• Created Computer Emergency Response Team (CERT) policies to govern response to security violations.• Transitioned student email in-house using Software Development Life Cycle approach; saved $450K in annual costs and increased performance by 200%.• Managed transition from mainframe-base PNMS to FrontRange HEAT to establish best-practices Help Desk model using lead-edge solutions.• Architected server infrastructure to meet HIPAA regulations and security requirements. • Developed campus-wide wireless network to provide access to centralized resources using Cisco LEAP protocol.• Scoped, designed, and implemented Internet 2 connection to provide researchers with access to increased number of collaborators.• Introduced Businesses Educating Students in Technology (BEST) internship program to recruit new talent and provide hands-on training to undergraduates from multiple area universities.• Increased IT satisfaction and response time by 30% (measured by independent management survey) with reorganization of desktop support teams to focus on core business needs.

Handled planning and coordination for installation / implementation of business solutions, including client presentations and communication with judges, senior management, and IT teams. Conducted systems design, software customization, hardware selection / configuration, and post-implementation support.• Led successful implementation of 25 Internet-enabled workflow and imaging systems with custom electronic document management solutions driving 33-50% productivity increases.• Designed and implemented three new electronic filing systems resulting in decreased direct labor support costs by 50% and increased caseload productivity by 45%.• Developed secure Web sites for public use, decreasing counter traffic by 33%.• Praised by management for consistently exceeding client expectations.

Oversaw IT operations, policies, and procedures for District of Delaware Bankruptcy Court System; ensured compliance with all federal and district regulations. Managed GSA contracts for technology purchases. Architected network, created desktop images, developed security model, and troubleshot / resolved issues.• Led life cycle project management for Automated Claims Docketing System resulting in 400% increase in end-user productivity and 50% increase in quality.• Managed scope, bid, and implementation of electronic document management system driving 50% decrease in document requests while increasing access to court documents.• Developed comprehensive Disaster Recovery and Business Continuity strategy.• Distinguished as first full-time technology employee; successfully grew team to 3 full-time employees.• Created and co-chaired District of Delaware IT Committee.