John R. Perales Email & Phone Number

Westford, Ma, Us

Kansas City, Mo, Us

Serving as Quartermaster. I'm the custodian of the money and property of the Post, the guardian of its finances and the keeper of the financial records. I also serve as the post technology consultant.

Northbrook, Il, Us

Senior Level 3/4 support engineer for a 24/7/365 global operations center. Led small ad hoc projects across the NOC, SOC, Network Engineering, Network Security, Network Management and Enterprise Deployment, with the primary mission of maintaining a high level of end-to-end availability⮚ Resolved hundreds of incidents across various infrastructure domains⮚ Part of team that enabled “work from home” for 40 thousand end-users in the United States, India and Ireland⮚ Created network capacity plans, alerting and dashboards, in support of enterprise desktop deployment and security patching, for 40 thousand “newly” home-based users⮚ Developed process for application development teams to validate firewall and proxy configurations; mitigating issues during roll-out⮚ Managed multiple troubleshooting efforts for enterprise level outages which included red to green efforts, post mortem and root cause analysis⮚ Created on-boarding process for new applications during testing and pre-production⮚ Provided mentorship and training for new troubleshooting processes to engineering peers

Northbrook, Il, Us

Liaison engineer between businesses, network engineering and operations teams. Created processes to mitigate impact to the network and to business delivery objectives⮚ Developed systems and procedures to profile applications (end to end). Leveraged these processes during development and pre-production of the SDLC, avoiding potential issues on roll-out day⮚ Modeled Top 10 enterprise applications for network load, response time and impact to various network and infrastructure environments⮚ Created common list of KPI’s and determined SLA thresholds for alerting, troubleshooting and performance analysis post deployment⮚ Network and application performance engineer for 2 major mobile insurance applications. Mitigated multiple application bottleneck issues observed as the applications traversed the network ⮚ Evaluated several open-source application performance management tools to support future hybrid infrastructure

Northbrook, Il, Us

Member of Enterprise Network Performance and Capacity Planning team. The primary goal of this team was to create a flexible and resilient network infrastructure in support of continuously expanding business objectives⮚ Co-developed a network capacity planning process allowing us to plan for growth, create redundancy and reduce costs for over and under-utilized resources ⮚ Engaged major business technology and development teams to align infrastructure and business roadmaps optimizing costs and delivery schedules⮚ Co-created a network infrastructure exception reporting process used to spot trends and to proactively prevent outages and user response time issues. ⮚ Designed and deployed network infrastructure dashboards using platform specific tools: Cisco, CA, Palo Alto and F5, to support capacity planning and root-cause analysis⮚ Major contributor in the creation RFP’s and POCs for enterprise-level tools and hardware

Northbrook, Il, Us

Founding member of: Network Operations Center (NOC) and Network Management teams⮚ Level 1/2 Infrastructure support engineer for various platforms: Network, Server, Desktop, WAN/LAN/WLAN⮚ Created numerous RFPs for new enterprise-level tools allowing actionable insight to our infrastructure⮚ Deployed numerous enterprise network management tools enabling real-time and historical analysis of incidents and resource utilization⮚ Designed proprietary software solutions between network management tools, using PERL and PowerShell, to monitor QoS and SLA thresholds of WAN/LAN networks.⮚ Developed hardware vendor management and escalation processes to optimize our tools and to reduce MTTR.

Washington, Dc, Us

Non-commissioned Officer, Cryptologic Communications – Naval Security Group CommandSan Diego, CA • Ft. Mead, MD • Northern Virginia • Various Ships • Various Forward DeploymentsMajor duties included Engineering, Installation and maintenance for U.S. Navy’s Sea, Land and Spaced based communication systems

Senior Technology Consultant National Security Agencies: Northrop Grumman, Booz Allen & Hamilton, US Navy *Provided technical guidance to Department of Defense (DOD) on the development of future tactical and strategic communication networks. Heavily focused on end-to-end network modeling and capacity planning to ensure successful roll-out of communication networks*Led teams of network/software engineers during black-box testing for proprietary signal intelligence applications. Created network models for existing and future communication environments used to test the above applications

B.S., Computer Science

Networking Technology Certification, Computer Systems Networking And Telecommunications

Electronics And Data Communication