John R. Email & Phone Number

Saint Paul, Mn, Us

Mendota Heights, Mn

Mendota Heights, Mn

Eagan, Mn

• Mentored Java developers on projects and Java/OOP technologies applying my solid expertise leading them to better understanding of the business processes and meeting requirements using the latest technologies.• Designed, developed, implemented and maintained Java applications and web services for Thomson Reuters global businesses for continuous and nightly processes using J2EE, Spring, Tomcat and other technologies.• Played key role for the Firm Health Analytics service that summarized attorney client usage and allowed law firms to analyze the overall firm health based the comparison to the client’s usage and billing investigations.• During the development process strong adherence to JUnit testing was followed to ensure future maintenance of code and better test driven coding practices.• Provided on-call support on a regular basis and during implementation of my enhancements. The main responsibilities of this support involved monitoring nightly processes calling the Java applications our team developed and resolving issues efficiently and accurately to support the businesses’ critical service level agreements.

Eagan, Mn

• Created SAP customizations to support business needs mostly focusing on using Web Dynpro, Enhancement Framework, Web Services, BAPIs, BADIs, SmartForms, SAPScripts and Application Logs with Callback functionality.• Worked with business and functional team members to complete production support tickets and new release enhancements. Completed several implementation releases independently.• Designated as a technical contact for developers in Hyderabad, India to review specifications and ABAP code.• Developed ABAP code dynamically when possible to utilize reusability of processes and better performing programs.

Responsible for originating new construction of primary and secondary home financing, and providing premier customer service within one of the leading mortgage corporations.Originated $28,000,000 of new construction loans in 1 year.Managed a business line by contacting clients on a timely basis and reset expectations with clients on each follow-up what processes needed to be completed in order to construction close, start their construction project and established the estimated construction close date.Assisted on pilot teams for new technology enhancements to test and provide feedback as an end-user to bridge the gap between the business need and the implementation phase.Developed strong relationships with HMCs from New York to Florida, which led to increased construction volume.

Responsible for hiring, training, directing, coaching and evaluating employees, as well as delivery of final documents to investors, process and procedure updates for the Assignment Team and Sales & Acquisitions Team, and providing premier customer service within one of the leading mortgage corporations.Provided ongoing support and developmental guidance to 15 to 21 direct reports, direct and manage productivity and company goals. Developed processes and procedures for the Assignment Team and Sales & Acquisitions Team, which utilized Access queries and Business Objects 5.1 as tools.Developed processes in July 2003 that allowed revenue generation of $8M in July alone. The process change nets $100,000 plus every month since July 2003.Held accountable for employee output and the quality of their work.Solved problems, defused customer complaints, and apply corrective action and company policy.

Responsible for assigning workflow, handling escalated situations, and providing premier customer service within one of the leading mortgage corporations.Developed an Access Tool to do quality checks on operation analyst inventories.Interacted with peers with escalated issues between title companies, bond housing authorities, branch offices, and other departments within Wells Fargo Home Mortgage, Inc. utilizing resourcefulness and strong communicationCoordinated workflow for 12 - 15 operation processors to meet the department goals and service levels.Offered feedback to management on employee productivity for performance management and reviews.Assisted in training new fulltime and variable staff members the role of a document intervention analyst for final documents/post closing.Participated on projects as assigned.

Responsible for developing software components for the industry leading leasing software, using Unibasic programming.Assisted in the development of a third party insurance automatic cancel processing system resulting in instituting a new procedure, which simplified the system for users. Developed customized accounts payable interfaces linking InfoLease and client A/P systems.Created and tested database work orders detailing the file layouts, field layouts and data dictionary designs.Instructed a Debugger Course teaching programmers to improve problem-solving skills for coding and processing.

Responsible for all data processing for the operations of the business, including PC maintenance, report generation, PC support, and problem resolution.Processed the records for the daily and weekly production cycles.Delivered the client and administrative output from production processing, meeting all deadlines.Used problem-solving skills when software programs crash during processing.Provided feedback and updates to client and administrative personnel about the output being sent.

Provided computer support for all students, staff and faculty. Assisted students, staff and faculty in setting up dial-up software and using VMS servers for electronic mail.Supported ftp, telnet, and Netscape software for MAC 7.5, 7.6, 8 and WIN 3.1, 95, 98, NT.; Created work orders for various departments within Information Technology Services.Performed disk fixes, extract e-mail messages, upload and download files, and answered questions for users of the campus wide Computer Consulting Center.

Calculated monthly investment reports for a $30,000,000 investment portfolio, and provided general accounting for the department.

Associates In Arts, Business Administration

Bachelors In Arts, Management Information Systems